Client updates report (Requests)

13 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56007	Kahootz		Remove Kahootz servers from support
56160	Trident Honda		VM hera root disk
56180	OpenCorporates		Remove DC access for Ayhan
56141	Cirencester College		CCVLE01 OS version
55834	OGT		Failing disk on sybil.internal.ogtip.com
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55893	Internal	09 Oct	Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56173	OGT		WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56118	AskBio		GPU driver update
56065	AskBio	09 Oct	PromPT email
56140	Sucden		Patch Cycle
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain	11 Oct	Carry out Ubuntu upgrades on production systems
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
55990	OGT	09 Oct	Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
54647	Azura		Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	48.161 msec
System CPU time	0.000 msec
Total CPU time	48.161 msec
Elapsed time	67.688 msec
Context switches	48 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-13&start=2025-10-13
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-13'
'start'	'2025-10-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 13), 'end': datetime.date(2025, 10, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-13&start=2025-10-13' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6746, rt_number=56180, queue=Requests, subject=Remove DC access for Ayhan, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-13 10:43:39, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6739, rt_number=56173, queue=Requests, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-10-10 09:10:18, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

13 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 14:51:14.584635	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584704	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584717	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584725	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584731	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584738	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584744	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584750	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584756	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584762	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584768	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584774	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584780	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584786	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584792	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584798	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584804	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584810	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584816	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584822	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584828	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584833	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584839	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584845	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584851	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584857	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584864	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584877	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584885	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584893	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584898	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584904	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584911	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584918	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584924	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584929	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584935	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584941	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584946	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584952	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584958	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584964	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584970	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584976	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584982	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584988	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.584994	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585001	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585007	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585013	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585019	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585026	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585032	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585039	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585044	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585050	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585070	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585077	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585083	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585089	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585096	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585102	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585108	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585115	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585120	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585127	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585134	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585140	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585146	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585152	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585157	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585163	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585169	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585174	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585180	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585186	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585192	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585199	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585205	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585211	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585217	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585223	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585228	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585234	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585240	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585247	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585252	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585258	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585264	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585269	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585275	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585280	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585286	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585292	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585297	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585303	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585308	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585314	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585320	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585325	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585331	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585336	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585342	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585348	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585354	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585360	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585366	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585373	xxx	./services/model.py:838
DEBUG	2026-03-24 14:51:14.585379	xxx	./services/model.py:838
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