Client updates report (Requests)

09 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56161	ATA Group		RE: question
56164	Geograph		Geograph Gitlab upgrade (18.4.2)
56007	Kahootz		Remove Kahootz servers from support
56160	Trident Honda		VM hera root disk
56158	ATA Group		HPC \| Backup Disk Repair / Busy
56167	Novadata		Arcturus
56165	eTherapeutics		ETX Gitlab upgrade (18.4.2)
56141	Cirencester College		CCVLE01 OS version
56166	Global Brands		hi
56163	Internal		GitLab upgrades (18.4.2)
56124	OpenCorporates		OC exports/deliveries/ data retention
54647	Azura		Ocado Firewall
56159	Trident Honda		VM velux
55834	OGT		Failing disk on sybil.internal.ogtip.com
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56118	AskBio		GPU driver update
55156	ATA Group		Upgrade project
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	55.967 msec
System CPU time	3.761 msec
Total CPU time	59.728 msec
Elapsed time	79.512 msec
Context switches	58 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-09&start=2025-10-09
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-09'
'start'	'2025-10-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 9), 'end': datetime.date(2025, 10, 9)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-09&start=2025-10-09' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6730, rt_number=56164, queue=Requests, subject=Geograph Gitlab upgrade (18.4.2), ticket_status=closed, client=Geograph, priority=41, created=2025-10-09 09:20:15, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6733, rt_number=56167, queue=Requests, subject=Arcturus, ticket_status=closed, client=Novadata, priority=41, created=2025-10-09 11:58:47, last_txn_id=0>, <Ticket(id=6731, rt_number=56165, queue=Requests, subject=ETX Gitlab upgrade (18.4.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-10-09 09:22:04, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6732, rt_number=56166, queue=Requests, subject=hi, ticket_status=closed, client=Global Brands, priority=41, created=2025-10-09 10:20:22, last_txn_id=0>, <Ticket(id=6729, rt_number=56163, queue=Requests, subject=GitLab upgrades (18.4.2), ticket_status=closed, client=Internal, priority=41, created=2025-10-09 09:15:46, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

09 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 19:21:28.915590	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915640	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915650	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915657	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915663	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915669	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915674	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915679	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915685	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915693	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915699	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915704	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915710	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915715	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915720	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915725	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915730	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915734	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915739	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915744	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915749	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915754	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915759	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915765	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915772	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915778	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915783	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915788	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915793	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915798	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915803	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915809	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915814	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915820	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915825	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915830	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915835	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915840	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915846	xxx	./services/model.py:838
DEBUG	2026-01-21 19:21:28.915853	xxx	./services/model.py:838