Client updates report (Requests)

08 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56161	ATA Group		RE: question
56007	Kahootz		Remove Kahootz servers from support
56160	Trident Honda		VM hera root disk
56135	Internal		Monthly certificate expiry check
56158	ATA Group		HPC \| Backup Disk Repair / Busy
56141	Cirencester College		CCVLE01 OS version
56156	Trident Honda		vmsvr1/2.trident.lan pacemaker resource failure
56124	OpenCorporates		OC exports/deliveries/ data retention
56159	Trident Honda		VM velux
55834	OGT		Failing disk on sybil.internal.ogtip.com
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56118	AskBio		GPU driver update
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	73.956 msec
System CPU time	7.418 msec
Total CPU time	81.374 msec
Elapsed time	122.923 msec
Context switches	66 voluntary, 222 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-08&start=2025-10-08
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-08'
'start'	'2025-10-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 8), 'end': datetime.date(2025, 10, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-08&start=2025-10-08' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6701, rt_number=56135, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-10-06 00:00:05, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

08 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 17:21:20.908197	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908263	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908274	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908282	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908288	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908293	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908299	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908304	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908309	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908315	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908320	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908325	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908330	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908336	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908341	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908346	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908351	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908356	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908361	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908366	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908372	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908377	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908381	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908386	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908392	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908397	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908402	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908407	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908412	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908418	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908423	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908427	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908432	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908438	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908443	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908448	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908454	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908459	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908466	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908471	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908476	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908482	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908487	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908493	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908497	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908502	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908507	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908512	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908518	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908523	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908528	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908533	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908538	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908544	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908548	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908554	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908559	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908564	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908569	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908574	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908579	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908584	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908590	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908595	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908600	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908606	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908611	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908616	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908621	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908626	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908632	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908637	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908642	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908647	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908652	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908657	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908663	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908669	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908674	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908679	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908684	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908690	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908695	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908700	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908705	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908710	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908716	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908720	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908726	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908731	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908736	xxx	./services/model.py:838
DEBUG	2026-07-08 17:21:20.908741	xxx	./services/model.py:838
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