Client updates report (Requests)

08 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56161	ATA Group		RE: question
56007	Kahootz		Remove Kahootz servers from support
56160	Trident Honda		VM hera root disk
56135	Internal		Monthly certificate expiry check
56158	ATA Group		HPC \| Backup Disk Repair / Busy
56141	Cirencester College		CCVLE01 OS version
56156	Trident Honda		vmsvr1/2.trident.lan pacemaker resource failure
56124	OpenCorporates		OC exports/deliveries/ data retention
56159	Trident Honda		VM velux
55834	OGT		Failing disk on sybil.internal.ogtip.com
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56118	AskBio		GPU driver update
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	76.832 msec
System CPU time	4.074 msec
Total CPU time	80.906 msec
Elapsed time	117.247 msec
Context switches	62 voluntary, 21 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-08&start=2025-10-08
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-08'
'start'	'2025-10-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 8), 'end': datetime.date(2025, 10, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-08&start=2025-10-08' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6701, rt_number=56135, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-10-06 00:00:05, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

08 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 16:24:53.801257	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801404	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801418	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801427	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801434	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801441	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801448	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801454	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801461	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801466	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801472	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801478	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801484	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801491	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801497	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801502	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801511	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801520	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801530	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801536	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801542	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801548	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801554	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801560	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801566	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801572	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801578	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801584	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801589	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801596	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801602	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801608	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801614	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801621	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801629	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801651	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801658	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801665	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801670	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801677	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801682	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801688	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801694	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801699	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801705	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801712	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801718	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801723	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801728	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801735	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801741	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801747	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801753	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801759	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801765	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801771	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801777	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801784	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801790	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801796	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801802	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801808	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801814	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801821	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801826	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801833	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801838	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801844	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801850	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801856	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801862	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801867	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801873	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801880	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801886	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801891	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801897	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801903	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801909	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801915	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801921	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801927	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801933	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801939	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801945	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801951	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801957	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801964	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801969	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801975	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801981	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801987	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801992	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.801998	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.802004	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.802010	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:53.802016	xxx	./services/model.py:838
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