Client updates report (Requests)

08 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56161	ATA Group		RE: question
56007	Kahootz		Remove Kahootz servers from support
56160	Trident Honda		VM hera root disk
56135	Internal		Monthly certificate expiry check
56158	ATA Group		HPC \| Backup Disk Repair / Busy
56141	Cirencester College		CCVLE01 OS version
56156	Trident Honda		vmsvr1/2.trident.lan pacemaker resource failure
56124	OpenCorporates		OC exports/deliveries/ data retention
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
56159	Trident Honda		VM velux
55834	OGT		Failing disk on sybil.internal.ogtip.com
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56118	AskBio		GPU driver update
55156	ATA Group		Upgrade project
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
56157	Internal		Expiring GPG key/subkeys acm
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	68.890 msec
System CPU time	4.054 msec
Total CPU time	72.944 msec
Elapsed time	100.190 msec
Context switches	95 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-08&start=2025-10-08
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-08'
'start'	'2025-10-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 8), 'end': datetime.date(2025, 10, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-08&start=2025-10-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6727, rt_number=56161, queue=Requests, subject=RE: question, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 17:26:46, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6726, rt_number=56160, queue=Requests, subject=VM hera root disk, ticket_status=closed, client=Trident Honda, priority=42, created=2025-10-08 17:19:21, last_txn_id=0>, <Ticket(id=6701, rt_number=56135, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-10-06 00:00:05, last_txn_id=0>, <Ticket(id=6724, rt_number=56158, queue=Requests, subject=HPC \| Backup Disk Repair / Busy, ticket_status=closed, client=ATA Group, priority=61, created=2025-10-08 10:21:23, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6722, rt_number=56156, queue=Requests, subject=vmsvr1/2.trident.lan pacemaker resource failure, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 08:34:21, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6725, rt_number=56159, queue=Requests, subject=VM velux, ticket_status=closed, client=Trident Honda, priority=41, created=2025-10-08 16:27:17, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6723, rt_number=56157, queue=Requests, subject=Expiring GPG key/subkeys acm, ticket_status=closed, client=Internal, priority=47, created=2025-10-08 10:13:52, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

08 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 19:20:14.910786	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910840	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910852	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910861	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910868	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910876	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910882	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910889	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910896	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910903	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910909	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910915	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910921	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910928	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910934	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910940	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910947	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910956	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910965	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910975	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910984	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910990	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.910996	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911003	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911009	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911016	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911022	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911029	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911036	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911043	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911051	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911058	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911064	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911070	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911077	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911083	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911089	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911096	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911114	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911125	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911135	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911145	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911155	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911164	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911171	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911177	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911184	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911191	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911197	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911203	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911211	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911221	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911231	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911240	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911247	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911253	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911259	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911268	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911280	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911289	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911299	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911305	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911311	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911318	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911324	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911330	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911337	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911343	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911349	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911355	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911361	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911368	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911374	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911381	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911387	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911393	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911399	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911407	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911413	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911419	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911426	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911432	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911438	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911444	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911451	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911458	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911464	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911470	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911476	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911482	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911489	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911495	xxx	./services/model.py:838
DEBUG	2026-01-21 19:20:14.911501	xxx	./services/model.py:838
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