Client updates report (Requests)

07 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56147	Internal		Purge old client password records
56148	Internal		Weekly checks
56007	Kahootz		Remove Kahootz servers from support
56135	Internal		Monthly certificate expiry check
56141	Cirencester College		CCVLE01 OS version
56124	OpenCorporates		OC exports/deliveries/ data retention
54878	AskBio		Gitlab / docker builds in CI
55834	OGT		Failing disk on sybil.internal.ogtip.com
56071	OGT		Server updates
56144	Ingeus		Ingeus k8s version upgrade
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
56133	Internal		Quarterly Ouse Failover Test
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56118	AskBio		GPU driver update
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.907 msec
System CPU time	3.349 msec
Total CPU time	64.256 msec
Elapsed time	88.434 msec
Context switches	88 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-07&start=2025-10-07
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-10-07'
'start'	'2025-10-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 7), 'end': datetime.date(2025, 10, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-07&start=2025-10-07' [GET]>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6713, rt_number=56147, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:03, last_txn_id=0>, <Ticket(id=6714, rt_number=56148, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:04, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6701, rt_number=56135, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-10-06 00:00:05, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=closed, client=Ingeus, priority=47, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=6699, rt_number=56133, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:02, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=closed, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

07 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 16:24:11.818469	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818542	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818554	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818562	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818568	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818575	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818580	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818586	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818591	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818597	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818603	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818608	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818614	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818620	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818625	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818631	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818644	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818657	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818662	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818668	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818674	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818680	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818685	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818691	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818696	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818701	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818707	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818712	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818717	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818722	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818727	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818738	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818747	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818752	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818758	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818764	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818770	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818775	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818780	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818786	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818792	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818797	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818803	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818808	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818813	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818818	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818824	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818829	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818835	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818840	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818845	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818850	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818855	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818860	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818866	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818871	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818876	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818881	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818886	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818892	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818897	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818902	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818907	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818913	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818918	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818923	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818928	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818934	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818939	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818944	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818950	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818955	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818960	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818966	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818971	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818976	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818982	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818988	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818994	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.818999	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819004	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819010	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819015	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819021	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819026	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819032	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819037	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819043	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819048	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819054	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819059	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819064	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819069	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819075	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819080	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819085	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819090	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819095	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819100	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819106	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819111	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819116	xxx	./services/model.py:838
DEBUG	2026-03-24 16:24:11.819121	xxx	./services/model.py:838
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