Client updates report (Requests)

07 Oct

RT	Client	Replies missed	Subject
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
56147	Internal		Purge old client password records
56148	Internal		Weekly checks
56007	Kahootz		Remove Kahootz servers from support
56135	Internal		Monthly certificate expiry check
56141	Cirencester College		CCVLE01 OS version
56124	OpenCorporates		OC exports/deliveries/ data retention
54878	AskBio		Gitlab / docker builds in CI
55834	OGT		Failing disk on sybil.internal.ogtip.com
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 30 Sep	Ocado Firewall
56071	OGT		Server updates
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
56144	Ingeus		Ingeus k8s version upgrade
56133	Internal		Quarterly Ouse Failover Test
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
56118	AskBio		GPU driver update
55156	ATA Group		Upgrade project
56065	AskBio		PromPT email
56140	Sucden		Patch Cycle
55894	Internal	03 Oct	Expiring GPG Key: Shaun Poole
56143	Tangram		ETX k8s version upgrade
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)
56152	Gravytrain		Carry out Ubuntu upgrades on production systems
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	55.968 msec
System CPU time	0.000 msec
Total CPU time	55.968 msec
Elapsed time	86.869 msec
Context switches	76 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-07&start=2025-10-07
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-07'
'start'	'2025-10-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 10, 7), 'end': datetime.date(2025, 10, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-10-07&start=2025-10-07' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6713, rt_number=56147, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:03, last_txn_id=0>, <Ticket(id=6714, rt_number=56148, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-10-07 00:00:04, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6701, rt_number=56135, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-10-06 00:00:05, last_txn_id=0>, <Ticket(id=6707, rt_number=56141, queue=Requests, subject=CCVLE01 OS version, ticket_status=closed, client=Cirencester College, priority=42, created=2025-10-06 12:22:30, last_txn_id=0>, <Ticket(id=6689, rt_number=56124, queue=Requests, subject=OC exports/deliveries/ data retention , ticket_status=closed, client=OpenCorporates, priority=62, created=2025-10-03 08:34:07, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=52, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=resolved, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=6710, rt_number=56144, queue=Requests, subject=Ingeus k8s version upgrade, ticket_status=stalled, client=Ingeus, priority=46, created=2025-10-06 13:42:00, last_txn_id=0>, <Ticket(id=6699, rt_number=56133, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-10-06 00:00:02, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6706, rt_number=56140, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-10-06 12:21:33, last_txn_id=2408347>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=stalled, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6709, rt_number=56143, queue=Requests, subject=ETX k8s version upgrade, ticket_status=closed, client=Tangram, priority=46, created=2025-10-06 13:30:59, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=49, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=6718, rt_number=56152, queue=Requests, subject=Carry out Ubuntu upgrades on production systems, ticket_status=open, client=Gravytrain, priority=46, created=2025-10-07 12:34:31, last_txn_id=2420411>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>]

Client updates report (Requests)

07 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 15:38:33.887332	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887376	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887384	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887391	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887397	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887408	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887413	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887417	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887422	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887428	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887432	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887437	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887442	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887448	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887452	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887458	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887463	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887468	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887473	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887477	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887483	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887488	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887492	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887497	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887501	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887506	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887511	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887515	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887520	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887524	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887529	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887534	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887539	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887544	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887549	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887554	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887558	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887563	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887567	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887571	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887576	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887580	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887584	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887589	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887593	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887598	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887603	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887607	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887612	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887616	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887621	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887625	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887630	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887635	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887639	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887643	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887647	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887652	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887656	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887661	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887666	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887670	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887674	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887678	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887682	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887687	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887694	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887698	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887703	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887707	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887712	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887716	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887720	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887725	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887729	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887733	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887738	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887743	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887748	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887753	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887758	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887762	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887766	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887771	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887776	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887780	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887785	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887789	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887794	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887798	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887803	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887807	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887812	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887816	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887821	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887825	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887830	xxx	./services/model.py:838
DEBUG	2025-12-06 15:38:33.887834	xxx	./services/model.py:838
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