Client updates report (Requests)

26 Sep

RT	Client	Replies missed	Subject
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55845	Trident Honda	16 Sep	New VM request
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55824	Sysdoc		AKS cluster Kubernetes version upgrade
56007	Kahootz		Remove Kahootz servers from support
56014	Kahootz		Changing alert emails in puppet-managed files
55948	Novadata		cmake and CUDA Toolkit upgrade on linux
56005	Novadata		Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA
55664	OpenCorporates		OC VM Removals
54878	AskBio		Gitlab / docker builds in CI
56006	Gravytrain		gravytrain update dev systems (consultancy)
56013	OGT		Docker installation request
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 25 Sep	Ocado Firewall
55834	OGT		Failing disk on sybil.internal.ogtip.com
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
56010	Geograph		Kubernetes upgrade from v1.31
55156	ATA Group		Upgrade project
55471	ATA Group		Technical onboarding \| Support onboarding
55894	Internal		Expiring GPG Key: Shaun Poole
55990	OGT		Upgrade albert.internal.ogtip.com to Debian 13 Trixie
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	51.290 msec
System CPU time	7.474 msec
Total CPU time	58.764 msec
Elapsed time	93.157 msec
Context switches	60 voluntary, 22 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-26&start=2025-09-26
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-26'
'start'	'2025-09-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 26), 'end': datetime.date(2025, 9, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-26&start=2025-09-26' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6636, rt_number=56007, queue=Requests, subject=Remove Kahootz servers from support, ticket_status=closed, client=Kahootz, priority=5, created=2025-09-25 13:20:53, last_txn_id=0>, <Ticket(id=6643, rt_number=56014, queue=Requests, subject=Changing alert emails in puppet-managed files, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-26 13:18:42, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6634, rt_number=56005, queue=Requests, subject=Consultancy: Upgrade cmake to >3.28.0 & install/update CUDA, ticket_status=closed, client=Novadata, priority=42, created=2025-09-25 12:54:28, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6635, rt_number=56006, queue=Requests, subject=gravytrain update dev systems (consultancy), ticket_status=closed, client=Gravytrain, priority=42, created=2025-09-25 13:12:30, last_txn_id=0>, <Ticket(id=6642, rt_number=56013, queue=Requests, subject=Docker installation request, ticket_status=closed, client=OGT, priority=41, created=2025-09-26 09:47:06, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6639, rt_number=56010, queue=Requests, subject=Kubernetes upgrade from v1.31, ticket_status=closed, client=Geograph, priority=44, created=2025-09-25 15:55:38, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=6619, rt_number=55990, queue=Requests, subject=Upgrade albert.internal.ogtip.com to Debian 13 Trixie, ticket_status=closed, client=OGT, priority=46, created=2025-09-23 15:28:26, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

26 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 22:37:13.146545	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146600	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146609	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146615	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146621	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146626	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146631	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146636	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146640	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146645	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146649	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146653	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146659	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146663	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146667	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146672	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146676	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146681	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146685	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146690	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146694	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146698	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146703	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146708	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146712	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146717	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146721	xxx	./services/model.py:838
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DEBUG	2026-01-21 22:37:13.146743	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146747	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146751	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146756	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146760	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146765	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146770	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146777	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146781	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146786	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146791	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146796	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146800	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146805	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146809	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146813	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146818	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146822	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146827	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146835	xxx	./services/model.py:838
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DEBUG	2026-01-21 22:37:13.146846	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146851	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146865	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146872	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146877	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146881	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146886	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146890	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146895	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146899	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146904	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146909	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146913	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146917	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146922	xxx	./services/model.py:838
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DEBUG	2026-01-21 22:37:13.146931	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146935	xxx	./services/model.py:838
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DEBUG	2026-01-21 22:37:13.146992	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.146996	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147001	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147005	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147010	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147014	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147019	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147024	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147029	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147034	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147039	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147043	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147051	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147058	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147069	xxx	./services/model.py:838
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DEBUG	2026-01-21 22:37:13.147098	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147103	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147108	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147112	xxx	./services/model.py:838
DEBUG	2026-01-21 22:37:13.147117	xxx	./services/model.py:838
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