Client updates report (Requests)

22 Sep

RT	Client	Replies missed	Subject
55898	OpenCorporates		Server Access review
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55862	OpenCorporates		Scale down lower support
55845	Trident Honda	16 Sep	New VM request
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55783	ITC Compliance		Felly Oro
55882	Globecast		/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	Cirencester College		New user to access CCOLive server
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55901	OpenCorporates		Jupyter Copy files to AWS
55907	ITC Compliance		Bence Kozma
55914	OpenCorporates		redis1.opencorporates.internal
55796	Azura		Expiring certificates
55948	Novadata		cmake and CUDA Toolkit upgrade on linux
55895	AskBio		Docker clean up
55664	OpenCorporates		OC VM Removals
55892	AskBio	19 Sep	new FireFinch user on servers
55863	Internal		Test restore Request Tracker
54878	AskBio		Gitlab / docker builds in CI
55913	OpenCorporates		memcached servers
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
55834	OGT	19 Sep	Failing disk on sybil.internal.ogtip.com
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55894	Internal	19 Sep	Expiring GPG Key: Shaun Poole
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 20 Sep	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	76.785 msec
System CPU time	16.454 msec
Total CPU time	93.239 msec
Elapsed time	130.937 msec
Context switches	138 voluntary, 75 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-22&start=2025-09-22
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-09-22'
'start'	'2025-09-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 22), 'end': datetime.date(2025, 9, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-22&start=2025-09-22' [GET]>
tickets	[<Ticket(id=6558, rt_number=55898, queue=Requests, subject=Server Access review, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-17 11:46:54, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6561, rt_number=55901, queue=Requests, subject=Jupyter Copy files to AWS, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-18 09:57:01, last_txn_id=0>, <Ticket(id=6568, rt_number=55907, queue=Requests, subject=Bence Kozma, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-09-20 12:03:35, last_txn_id=0>, <Ticket(id=6575, rt_number=55914, queue=Requests, subject=redis1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:59:36, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6577, rt_number=55948, queue=Requests, subject=cmake and CUDA Toolkit upgrade on linux, ticket_status=closed, client=Novadata, priority=43, created=2025-09-22 12:51:18, last_txn_id=2404588>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6574, rt_number=55913, queue=Requests, subject=memcached servers, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-22 10:33:51, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

22 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 19:40:57.773604	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773674	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773686	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773693	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773700	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773706	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773712	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773717	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773723	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773729	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773734	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773740	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773746	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773751	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773757	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773762	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773768	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773773	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773778	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773784	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773789	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773794	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773800	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773806	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773811	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773816	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773821	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773826	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773833	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773899	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773907	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773915	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773923	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773931	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773939	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773947	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773956	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773965	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773970	xxx	./services/model.py:838
DEBUG	2026-07-08 19:40:57.773976	xxx	./services/model.py:838