Client updates report (Requests)

16 Sep

RT	Client	Replies missed	Subject
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55858	Tusk IC		DOWN: elephant.tusknet
55862	OpenCorporates		Scale down lower support
55885	Internal		Weekly checks
55845	Trident Honda		New VM request
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55886	JISC		OpenAthens L01 and l02 patching
55783	ITC Compliance		Felly Oro
55882	Globecast		/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	Cirencester College		New user to access CCOLive server
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55785	OpenCorporates		Website Shutdowns
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55796	Azura		Expiring certificates
55895	AskBio		Docker clean up
55664	OpenCorporates		OC VM Removals
55892	AskBio		new FireFinch user on servers
55863	Internal		Test restore Request Tracker
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
55834	OGT		Failing disk on sybil.internal.ogtip.com
55893	Internal		Expiring GPG Key: Eibhlín O'Dwyer
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55894	Internal		Expiring GPG Key: Shaun Poole
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug, 15 Sep	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	77.359 msec
System CPU time	4.481 msec
Total CPU time	81.840 msec
Elapsed time	107.932 msec
Context switches	140 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-16&start=2025-09-16
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-09-16'
'start'	'2025-09-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 16), 'end': datetime.date(2025, 9, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-16&start=2025-09-16' [GET]>
tickets	[<Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6545, rt_number=55885, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-09-16 00:00:05, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6546, rt_number=55886, queue=Requests, subject=OpenAthens L01 and l02 patching, ticket_status=closed, client=JISC, priority=41, created=2025-09-16 07:57:51, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6555, rt_number=55895, queue=Requests, subject=Docker clean up, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 16:43:24, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6552, rt_number=55892, queue=Requests, subject=new FireFinch user on servers, ticket_status=closed, client=AskBio, priority=62, created=2025-09-16 15:26:07, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6553, rt_number=55893, queue=Requests, subject=Expiring GPG Key: Eibhlín O'Dwyer, ticket_status=closed, client=Internal, priority=44, created=2025-09-16 15:38:13, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6554, rt_number=55894, queue=Requests, subject=Expiring GPG Key: Shaun Poole, ticket_status=closed, client=Internal, priority=47, created=2025-09-16 15:38:48, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

16 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 20:41:40.136086	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136139	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136150	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136157	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136163	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136170	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136179	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136189	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136196	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136203	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136209	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136215	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136221	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136227	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136232	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136238	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136244	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136250	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136255	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136261	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136267	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136273	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136279	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136285	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136290	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136296	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136301	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136307	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136312	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136319	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136324	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136330	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136337	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136344	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136350	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136356	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136361	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136369	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136378	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136385	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136393	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136399	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136405	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136411	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136417	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136422	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136429	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136434	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136440	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136446	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136452	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136457	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136463	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136468	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136473	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136478	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136484	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136489	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136495	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136501	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136507	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136512	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136518	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136523	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136528	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136533	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136540	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136546	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136552	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136557	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136564	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136569	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136575	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136580	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136586	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136592	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136598	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136605	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136611	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136616	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136621	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136627	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136633	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136638	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136644	xxx	./services/model.py:838
DEBUG	2026-07-08 20:41:40.136650	xxx	./services/model.py:838
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