Client updates report (Requests)

15 Sep

RT	Client	Replies missed	Subject
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55858	Tusk IC		DOWN: elephant.tusknet
55862	OpenCorporates		Scale down lower support
55845	Trident Honda		New VM request
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55821	eTherapeutics		Re: GitLab pages TLS failing
55783	ITC Compliance		Felly Oro
55882	Globecast		/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55868	Cirencester College		New user to access CCOLive server
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55785	OpenCorporates		Website Shutdowns
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55796	Azura		Expiring certificates
55664	OpenCorporates		OC VM Removals
55863	Internal		Test restore Request Tracker
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
55834	OGT		Failing disk on sybil.internal.ogtip.com
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	66.192 msec
System CPU time	11.428 msec
Total CPU time	77.620 msec
Elapsed time	100.549 msec
Context switches	90 voluntary, 26 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-15&start=2025-09-15
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-09-15'
'start'	'2025-09-15'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 15), 'end': datetime.date(2025, 9, 15)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-15&start=2025-09-15' [GET]>
tickets	[<Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6542, rt_number=55882, queue=Requests, subject=/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev, ticket_status=closed, client=Globecast, priority=52, created=2025-09-15 17:04:22, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

15 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 20:42:14.927405	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927462	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927473	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927480	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927485	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927492	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927498	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927504	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927510	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927516	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927522	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927528	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927534	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927541	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927547	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927552	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927558	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927564	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927570	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927575	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927582	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927587	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927593	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927599	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927605	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927614	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927624	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927634	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927642	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927651	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927661	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927672	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927704	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927712	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927719	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927726	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927733	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927739	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927745	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927752	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927759	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927766	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927773	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927780	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927787	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927795	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927802	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927809	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927816	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927823	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927830	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927836	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927843	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927851	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927858	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927865	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927871	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927878	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927885	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927892	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927899	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927906	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927913	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927920	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927927	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927935	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927941	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927947	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927953	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927958	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927964	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927970	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927976	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927982	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.927996	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928003	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928009	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928015	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928021	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928027	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928034	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928040	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928046	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928051	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928057	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928063	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928069	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928075	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928081	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928087	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928093	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928099	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928104	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928110	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928116	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928122	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928128	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928134	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928140	xxx	./services/model.py:838
DEBUG	2026-07-08 20:42:14.928145	xxx	./services/model.py:838
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