Client updates report (Requests)

12 Sep

RT	Client	Replies missed	Subject
55837	Azura		Increase monitoring thresholds: /var on ocado*
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55858	Tusk IC		DOWN: elephant.tusknet
55808	ERF Electrical		weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55862	OpenCorporates		Scale down lower support
55845	Trident Honda		New VM request
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55821	eTherapeutics		Re: GitLab pages TLS failing
55783	ITC Compliance		Felly Oro
55868	Cirencester College		New user to access CCOLive server
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55785	OpenCorporates		Website Shutdowns
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55796	Azura		Expiring certificates
55664	OpenCorporates		OC VM Removals
55863	Internal		Test restore Request Tracker
55856	Top To Toe		Re: Amend DB backup script to dump separate .sql files
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall
55834	OGT		Failing disk on sybil.internal.ogtip.com
55074	Gravytrain		gravytrain update dev systems
55156	ATA Group		Upgrade project
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	66.620 msec
System CPU time	0.499 msec
Total CPU time	67.119 msec
Elapsed time	95.816 msec
Context switches	122 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&start=2025-09-12
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-12'
'start'	'2025-09-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 12), 'end': datetime.date(2025, 9, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-12&start=2025-09-12' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

12 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 01:42:55.550026	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550077	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550094	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550102	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550109	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550116	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550122	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550128	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550134	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550142	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550149	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550155	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550162	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550169	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550175	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550181	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550187	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550193	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550198	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550204	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550210	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550215	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550221	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550227	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550232	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550238	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550243	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550249	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550254	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550260	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550265	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550271	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550276	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550282	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550288	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550293	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550299	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550304	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550309	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550315	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550320	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550325	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550330	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550336	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550341	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550347	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550352	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550357	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550363	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550368	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550373	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550378	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550383	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550389	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550394	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550400	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550405	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550410	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550415	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550421	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550426	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550431	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550437	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550443	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550448	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550454	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550460	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550466	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550471	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550477	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550482	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550488	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550493	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550498	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550503	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550509	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550514	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550521	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550526	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550532	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550537	xxx	./services/model.py:838
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DEBUG	2026-01-22 01:42:55.550547	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550553	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550558	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550563	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550569	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550574	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550580	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550585	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550590	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550596	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550601	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550606	xxx	./services/model.py:838
DEBUG	2026-01-22 01:42:55.550611	xxx	./services/model.py:838
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