Client updates report (Requests)

12 Sep

RT	Client	Replies missed	Subject
55837	Azura		Increase monitoring thresholds: /var on ocado*
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55858	Tusk IC		DOWN: elephant.tusknet
55808	ERF Electrical		weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55862	OpenCorporates		Scale down lower support
55845	Trident Honda		New VM request
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55821	eTherapeutics		Re: GitLab pages TLS failing
55783	ITC Compliance		Felly Oro
55868	Cirencester College		New user to access CCOLive server
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55785	OpenCorporates		Website Shutdowns
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55796	Azura		Expiring certificates
55664	OpenCorporates		OC VM Removals
55863	Internal		Test restore Request Tracker
55856	Top To Toe		Re: Amend DB backup script to dump separate .sql files
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
55834	OGT		Failing disk on sybil.internal.ogtip.com
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall

git hash: master (82f4628a)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	73.386 msec
System CPU time	4.515 msec
Total CPU time	77.901 msec
Elapsed time	113.665 msec
Context switches	120 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&start=2025-09-12
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-09-12'
'start'	'2025-09-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 12), 'end': datetime.date(2025, 9, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-12&start=2025-09-12' [GET]>
tickets	[<Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=resolved, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

12 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-24 22:18:36.555227	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555287	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555299	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555308	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555315	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555323	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555331	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555338	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555344	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555351	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555357	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555364	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555371	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555378	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555385	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555391	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555398	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555404	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555410	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555417	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555423	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555429	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555435	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555442	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555448	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555455	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555461	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555467	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555474	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555480	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555486	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555492	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555501	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555509	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555516	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555523	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555530	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555536	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555542	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555549	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555555	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555561	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555568	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555574	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555580	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555587	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555593	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555599	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555607	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555613	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555619	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555626	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555633	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555640	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555645	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555652	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555659	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555665	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555672	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555678	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555685	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555691	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555698	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555705	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555711	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555718	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555725	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555731	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555737	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555743	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555749	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555755	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555762	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555768	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555774	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555780	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555794	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555803	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555809	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555816	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555822	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555828	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555834	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555840	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555847	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555854	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555865	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555875	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555885	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555895	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555905	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555912	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555919	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555927	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555933	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555939	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555945	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555952	xxx	./services/model.py:838
DEBUG	2026-03-24 22:18:36.555959	xxx	./services/model.py:838
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