Client updates report (Requests)

08 Sep - 12 Sep

RT	Client	Replies missed	Subject
55857	Trident Honda		vmsvr1
55810	Kahootz		Question on Borg
55706	Internal		PD incident cleanup failure?
55837	Azura		Increase monitoring thresholds: /var on ocado*
55836	Internal		New Debian release versions to monitor
55797	AskBio	04 Sep	gitlab container registry api
55842	Internal		Weekly checks
55828	ATA Group		pro patching error
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55851	AskBio		Planned network outage
55478	eTherapeutics		Docker Hub access and cache
55817	eTherapeutics		Interface to see open tickets
54185	AskBio		Gitlab move
55858	Tusk IC		DOWN: elephant.tusknet
55786	Kahootz		Write lock timeouts on oscar on dataroot
55808	ERF Electrical		weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55844	AskBio		/srv/scratch on Skye
55862	OpenCorporates		Scale down lower support
55816	eTherapeutics	09 Sep	GitLab Garbage collection
55818	Cirencester College		Expected high load in coming days
55845	Trident Honda		New VM request
55521	JISC	22 Aug	Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55821	eTherapeutics	09 Sep	Re: GitLab pages TLS failing
55783	ITC Compliance		Felly Oro
55868	Cirencester College		New user to access CCOLive server
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55785	OpenCorporates		Website Shutdowns
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55796	Azura		Expiring certificates
55850	Geograph		GitLab Update Available: v18.3.2
55849	eTherapeutics		GitLab Update Available: v18.3.2
55848	Internal		GitLab Update Available: v18.3.2
55664	OpenCorporates		OC VM Removals
55863	Internal		Test restore Request Tracker
55856	Top To Toe		Re: Amend DB backup script to dump separate .sql files
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall
55834	OGT		Failing disk on sybil.internal.ogtip.com
55074	Gravytrain		gravytrain update dev systems
55156	ATA Group		Upgrade project
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	103.010 msec
System CPU time	0.120 msec
Total CPU time	103.130 msec
Elapsed time	140.158 msec
Context switches	160 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&start=2025-09-08
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-09-12'
'start'	'2025-09-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 9, 8), 'end': datetime.date(2025, 9, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-12&start=2025-09-08' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6517, rt_number=55857, queue=Requests, subject=vmsvr1, ticket_status=closed, client=Trident Honda, priority=41, created=2025-09-11 08:08:36, last_txn_id=0>, <Ticket(id=6470, rt_number=55810, queue=Requests, subject=Question on Borg, ticket_status=closed, client=Kahootz, priority=62, created=2025-09-02 14:38:48, last_txn_id=0>, <Ticket(id=6365, rt_number=55706, queue=Requests, subject=PD incident cleanup failure?, ticket_status=closed, client=Internal, priority=43, created=2025-08-22 11:55:55, last_txn_id=0>, <Ticket(id=6497, rt_number=55837, queue=Requests, subject=Increase monitoring thresholds: /var on ocado*, ticket_status=closed, client=Azura, priority=42, created=2025-09-08 13:50:48, last_txn_id=0>, <Ticket(id=6496, rt_number=55836, queue=Requests, subject=New Debian release versions to monitor, ticket_status=closed, client=Internal, priority=41, created=2025-09-08 13:40:44, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6502, rt_number=55842, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-09-09 00:00:04, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6511, rt_number=55851, queue=Requests, subject=Planned network outage, ticket_status=closed, client=AskBio, priority=61, created=2025-09-10 16:28:39, last_txn_id=0>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6477, rt_number=55817, queue=Requests, subject=Interface to see open tickets, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 13:04:28, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6504, rt_number=55844, queue=Requests, subject=/srv/scratch on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-09-09 09:25:16, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-09-11 14:50:24, last_txn_id=0>, <Ticket(id=6476, rt_number=55816, queue=Requests, subject=GitLab Garbage collection, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 12:30:35, last_txn_id=0>, <Ticket(id=6478, rt_number=55818, queue=Requests, subject=Expected high load in coming days, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-03 16:29:57, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6528, rt_number=55868, queue=Requests, subject=New user to access CCOLive server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-12 14:20:40, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6510, rt_number=55850, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=Geograph, priority=41, created=2025-09-10 09:03:34, last_txn_id=0>, <Ticket(id=6509, rt_number=55849, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-10 09:03:24, last_txn_id=0>, <Ticket(id=6508, rt_number=55848, queue=Requests, subject=GitLab Update Available: v18.3.2, ticket_status=closed, client=Internal, priority=41, created=2025-09-10 09:03:11, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6523, rt_number=55863, queue=Requests, subject=Test restore Request Tracker, ticket_status=closed, client=Internal, priority=3, created=2025-09-11 17:52:29, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

08 Sep - 12 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 01:41:26.974998	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975048	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975059	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975066	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975076	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975096	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975106	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975115	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975124	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975133	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975141	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975147	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975153	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975160	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975165	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975171	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975177	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975183	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975189	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975195	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975201	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975207	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975213	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975219	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975224	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975230	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975236	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975242	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975247	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975253	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975259	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975264	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975271	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975276	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975282	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975288	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975294	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975300	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975305	xxx	./services/model.py:838
DEBUG	2026-01-22 01:41:26.975312	xxx	./services/model.py:838