Client updates report (Requests)

04 Aug - 05 Sep

RT	Client	Replies missed	Subject
55743	Geograph		GitLab Update Available: v18.3.1
55717	AskBio		Singularity and dependencies
55695	AskBio	26 Aug	PromPT systemd services
55682	BD Group	22 Aug	UKBF access recovery (consultancy)
55622	Entrepreneurs Circle		Urgent: Access Termination Request for Usama Muhammad
55691	Kahootz		Borgbackup question
55579	Top To Toe		Move database archival script to systemd from cron
55669	Internal		WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk
55660	Kahootz		2nd S3 destination for offsite Borgbackup copy
55566	AskBio		Outages at Askbio
55594	Global Brands		Michael Nuttall shared the folder "VPNs" with you
55705	Kahootz		New users
55670	AskBio		gitlab runner resourcing
55572	STS NHS FT		Quarterly Systems Check
55570	Ingeus		Ingeus: login to Azure
55568	Internal		Monthly certificate expiry check
55596	Kahootz		Question about Libreoffice container in k8s on Xray
55672	Kahootz		Expired password on new user account - urgent
55676	Internal		[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160]
55597	Trident Honda		LDAPS Certificate on vmsvr1/2.trident.lan
55810	Kahootz		Question on Borg
55633	Kahootz		Front system apache upgrades
55729	Kahootz	02 Sep	package list managed by Puppet
55732	Kahootz		Postfix issues on new iomart VMs
55598	Internal		Redirect website
55742	Internal		GitLab Update Available: v18.3.1
55706	Internal		PD incident cleanup failure?
55693	OpenCorporates		OpenCorporates Wildcard Cert Renewed
55797	AskBio	04 Sep	gitlab container registry api
55663	Gravytrain		web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55744	eTherapeutics		GitLab Update Available: v18.3.1
55575	Internal	07 Aug, 18 Aug	Expiring VPN certificate: durin.odwyer.xyz
55637	eTherapeutics		GitLab Update Available: v18.2.2
55737	Cambridge Flow Solutions		Confidential: CFS
55731	Rotastat		New User
55636	Internal	19 Aug	GitLab Update Available: v18.2.2
55638	Geograph	18 Aug	GitLab Update Available: v18.2.2
55791	Ingeus		Ingeus: login to Azure
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55478	eTherapeutics		Docker Hub access and cache
55580	AskBio		VPN Ports
55641	OpenCorporates		GitLab Update Available: v18.2.2
55555	Entrepreneurs Circle	05 Aug	EC: How to Get Your Business to £100k Months Webinar
55578	Top To Toe	08 Aug	Expiring VPN certificates: Server & all clients
55582	Internal		Purge old client password records
55583	Internal		Weekly checks
55697	OpenCorporates		OC docker-registries branch
54966	OGT	06 Aug, 18 Aug, 25 Aug	UBad drive in Manuel
55806	eTherapeutics		WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55640	Internal		Test restore web site
55586	Novadata		Novadata power maintenance
55552	Global Brands		Michael Nuttall shared the folder "VPNs" with you
55536	Internal	01 Aug	Test restore PyTrack
55699	eTherapeutics		etx/stage node stability
55817	eTherapeutics		Interface to see open tickets
55679	Internal		Weekly checks
55680	Gravytrain		prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55605	BD Group		UKBF Access
55048	Internal	21 Jul, 18 Aug, 25 Aug	Create a USB-C YubiKey for Abbie
55140	Kahootz	03 Jul	Borg backup objects in Glacier storage class
55656	Midnight Hax	19 Aug	Move Keith's systems to a new client
54185	AskBio	27 May, 05 Jun, 19 Aug, 26 Aug	Gitlab move
55648	Novadata		leonis.novadata.internal failed services
55681	JISC	22 Aug	OpenAthens server patching
55529	Lantech		Moodle.ipa.ie upgrade
55530	Kahootz		Kahootz application migration
55701	AskBio	26 Aug	Linux Machines
55683	Kahootz	25 Aug	Wireguard VPN on iomart infra (consultancy)
55538	Kahootz		New user accounts on hosting (LDAP) please
55352	OpenCorporates		Shut down backgrounder2.opencorporates.internal
55397	Global Brands	31 Jul	Additional RemoteUser VPN configs
55612	OGT		Disk space
55645	Internal		Upgrade clyde to Debian 13 (trixie)
55652	Internal		Upgrade fleet to Debian 13 (trixie)
55310	Visku		Remove Visku servers from support
55405	Global Brands		Expiring CA \| Remote User VPN
55398	Internal	15 Jul	Certificate expiring: macbook.midnighthax.com
55720	Internal		Weekly checks
55504	Internal	31 Jul	Make Puppet work with Suse-based distros
55098	Gravytrain	13 Aug	Unsupported FTP monitoring
55577	JISC	07 Aug	Expiring VPN server certificate: ath-lin-prx-l0x
55786	Kahootz		Write lock timeouts on oscar on dataroot
55444	Gravytrain	27 Jul, 10 Aug	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55808	ERF Electrical		weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55484	Kahootz		Changing DRBD master for oscar and papa
55458	OpenCorporates		Turn off events-search
55617	Kahootz		New fileservers
55657	Internal		Upgrade towy1 and towy2 to Debian 13 (trixie)
55090	Global Brands	09 Jul, 12 Aug	Build Claycross guest network
55686	Lantech		Moodle Update
55619	Internal		Weekly checks
55789	Internal		Monthly certificate expiry check
55576	AskBio	14 Aug	Expiring LDAP certificate: edb-lab-skye.askbio.com
55614	BD Group		UKBF access recovery
55816	eTherapeutics		GitLab Garbage collection
55688	Internal		Add latest EL7 kernel to monitoring
55623	OpenCorporates		https://analysis.opencorporates.com down
55687	Kahootz	22 Aug	Routing on our new Iomart servers
55803	Internal		Weekly checks
55741	Kahootz		sudoers on new iomart VMs
55685	Kahootz		New fileservers question from iomart - urgent
55659	AskBio	23 Aug	Disk: fstab mounts on talisker.synpromics.com
55818	Cirencester College		Expected high load in coming days
55521	JISC	08 Aug, 22 Aug	Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55821	eTherapeutics		Re: GitLab pages TLS failing
55783	ITC Compliance		Felly Oro
55824	Sysdoc		AKS cluster Kubernetes version upgrade
55785	OpenCorporates		Website Shutdowns
55378	Sucden	05 Aug	Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55796	Azura		Expiring certificates
55664	OpenCorporates	29 Aug	OC VM Removals
55802	Internal		Purge old client password records
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz	02 Sep	Wireguard VPN on iomart infra
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group	03 Sep	Technical onboarding \| Support onboarding
55616	OGT	03 Sep	OGT OS upgrades (Debian 10)
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	315.621 msec
System CPU time	21.291 msec
Total CPU time	336.912 msec
Elapsed time	461.812 msec
Context switches	408 voluntary, 707 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-05&start=2025-08-04
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-09-05'
'start'	'2025-08-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 8, 4), 'end': datetime.date(2025, 9, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-09-05&start=2025-08-04' [GET]>
tickets	[<Ticket(id=6402, rt_number=55743, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=Geograph, priority=41, created=2025-08-28 09:53:38, last_txn_id=0>, <Ticket(id=6376, rt_number=55717, queue=Requests, subject=Singularity and dependencies, ticket_status=closed, client=AskBio, priority=62, created=2025-08-25 16:07:13, last_txn_id=0>, <Ticket(id=6354, rt_number=55695, queue=Requests, subject=PromPT systemd services, ticket_status=closed, client=AskBio, priority=62, created=2025-08-20 14:59:06, last_txn_id=0>, <Ticket(id=6341, rt_number=55682, queue=Requests, subject=UKBF access recovery (consultancy), ticket_status=closed, client=BD Group, priority=43, created=2025-08-19 10:10:01, last_txn_id=2391302>, <Ticket(id=6281, rt_number=55622, queue=Requests, subject=Urgent: Access Termination Request for Usama Muhammad, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-08-12 09:16:20, last_txn_id=0>, <Ticket(id=6350, rt_number=55691, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-20 08:26:17, last_txn_id=0>, <Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6328, rt_number=55669, queue=Requests, subject=WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-08-18 09:49:36, last_txn_id=0>, <Ticket(id=6319, rt_number=55660, queue=Requests, subject=2nd S3 destination for offsite Borgbackup copy, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-14 19:03:19, last_txn_id=0>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6253, rt_number=55594, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=41, created=2025-08-07 09:50:41, last_txn_id=0>, <Ticket(id=6364, rt_number=55705, queue=Requests, subject=New users, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-22 09:09:17, last_txn_id=0>, <Ticket(id=6329, rt_number=55670, queue=Requests, subject=gitlab runner resourcing , ticket_status=closed, client=AskBio, priority=61, created=2025-08-18 10:48:50, last_txn_id=0>, <Ticket(id=6231, rt_number=55572, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=41, created=2025-08-04 00:00:08, last_txn_id=0>, <Ticket(id=6229, rt_number=55570, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-08-04 00:00:06, last_txn_id=0>, <Ticket(id=6227, rt_number=55568, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-08-04 00:00:03, last_txn_id=0>, <Ticket(id=6255, rt_number=55596, queue=Requests, subject=Question about Libreoffice container in k8s on Xray, ticket_status=closed, client=Kahootz, priority=41, created=2025-08-07 10:20:33, last_txn_id=0>, <Ticket(id=6331, rt_number=55672, queue=Requests, subject=Expired password on new user account - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-18 12:00:35, last_txn_id=0>, <Ticket(id=6335, rt_number=55676, queue=Requests, subject=[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160], ticket_status=closed, client=Internal, priority=1, created=2025-08-18 15:19:36, last_txn_id=0>, <Ticket(id=6256, rt_number=55597, queue=Requests, subject=LDAPS Certificate on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=2, created=2025-08-07 10:40:09, last_txn_id=0>, <Ticket(id=6470, rt_number=55810, queue=Requests, subject=Question on Borg, ticket_status=closed, client=Kahootz, priority=62, created=2025-09-02 14:38:48, last_txn_id=0>, <Ticket(id=6292, rt_number=55633, queue=Requests, subject=Front system apache upgrades, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-13 09:08:48, last_txn_id=0>, <Ticket(id=6388, rt_number=55729, queue=Requests, subject=package list managed by Puppet, ticket_status=closed, client=Kahootz, priority=3, created=2025-08-26 17:31:27, last_txn_id=0>, <Ticket(id=6391, rt_number=55732, queue=Requests, subject=Postfix issues on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-27 09:33:41, last_txn_id=0>, <Ticket(id=6257, rt_number=55598, queue=Requests, subject=Redirect website, ticket_status=closed, client=Internal, priority=42, created=2025-08-07 11:36:55, last_txn_id=0>, <Ticket(id=6401, rt_number=55742, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=Internal, priority=41, created=2025-08-28 09:53:24, last_txn_id=0>, <Ticket(id=6365, rt_number=55706, queue=Requests, subject=PD incident cleanup failure?, ticket_status=closed, client=Internal, priority=43, created=2025-08-22 11:55:55, last_txn_id=0>, <Ticket(id=6352, rt_number=55693, queue=Requests, subject=OpenCorporates Wildcard Cert Renewed, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-08-20 11:34:52, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6322, rt_number=55663, queue=Requests, subject=web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry, ticket_status=closed, client=Gravytrain, priority=43, created=2025-08-15 08:47:06, last_txn_id=0>, <Ticket(id=6403, rt_number=55744, queue=Requests, subject=GitLab Update Available: v18.3.1, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-28 09:53:49, last_txn_id=0>, <Ticket(id=6234, rt_number=55575, queue=Requests, subject=Expiring VPN certificate: durin.odwyer.xyz, ticket_status=closed, client=Internal, priority=43, created=2025-08-04 11:32:00, last_txn_id=0>, <Ticket(id=6296, rt_number=55637, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-08-13 11:59:27, last_txn_id=0>, <Ticket(id=6396, rt_number=55737, queue=Requests, subject=Confidential: CFS, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-08-27 14:38:03, last_txn_id=2389515>, <Ticket(id=6390, rt_number=55731, queue=Requests, subject=New User, ticket_status=closed, client=Rotastat, priority=42, created=2025-08-27 08:15:43, last_txn_id=0>, <Ticket(id=6295, rt_number=55636, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Internal, priority=41, created=2025-08-13 11:59:11, last_txn_id=0>, <Ticket(id=6297, rt_number=55638, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=Geograph, priority=42, created=2025-08-13 11:59:35, last_txn_id=0>, <Ticket(id=6451, rt_number=55791, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-09-01 00:00:06, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, last_txn_id=0>, <Ticket(id=6300, rt_number=55641, queue=Requests, subject=GitLab Update Available: v18.2.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-13 15:36:37, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=6241, rt_number=55582, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:04, last_txn_id=0>, <Ticket(id=6242, rt_number=55583, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:05, last_txn_id=0>, <Ticket(id=6356, rt_number=55697, queue=Requests, subject=OC docker-registries branch, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-08-21 09:55:09, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=6466, rt_number=55806, queue=Requests, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-02 08:23:19, last_txn_id=0>, <Ticket(id=6299, rt_number=55640, queue=Requests, subject=Test restore web site, ticket_status=closed, client=Internal, priority=62, created=2025-08-13 14:50:48, last_txn_id=0>, <Ticket(id=6245, rt_number=55586, queue=Requests, subject=Novadata power maintenance , ticket_status=closed, client=Novadata, priority=42, created=2025-08-05 13:11:40, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6181, rt_number=55536, queue=Requests, subject=Test restore PyTrack, ticket_status=closed, client=Internal, priority=2, created=2025-07-29 15:29:17, last_txn_id=0>, <Ticket(id=6358, rt_number=55699, queue=Requests, subject=etx/stage node stability, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-08-21 11:45:18, last_txn_id=0>, <Ticket(id=6477, rt_number=55817, queue=Requests, subject=Interface to see open tickets, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 13:04:28, last_txn_id=0>, <Ticket(id=6338, rt_number=55679, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 00:00:04, last_txn_id=0>, <Ticket(id=6339, rt_number=55680, queue=Requests, subject=prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions, ticket_status=closed, client=Gravytrain, priority=41, created=2025-08-19 08:22:35, last_txn_id=0>, <Ticket(id=6264, rt_number=55605, queue=Requests, subject=UKBF Access, ticket_status=closed, client=BD Group, priority=1, created=2025-08-08 15:18:02, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=6307, rt_number=55648, queue=Requests, subject=leonis.novadata.internal failed services, ticket_status=closed, client=Novadata, priority=41, created=2025-08-14 08:20:56, last_txn_id=0>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-08-19 08:24:12, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6360, rt_number=55701, queue=Requests, subject=Linux Machines, ticket_status=closed, client=AskBio, priority=62, created=2025-08-21 15:40:06, last_txn_id=0>, <Ticket(id=6342, rt_number=55683, queue=Requests, subject=Wireguard VPN on iomart infra (consultancy) , ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 11:10:01, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=6271, rt_number=55612, queue=Requests, subject=Disk space, ticket_status=closed, client=OGT, priority=61, created=2025-08-11 09:34:14, last_txn_id=0>, <Ticket(id=6304, rt_number=55645, queue=Requests, subject=Upgrade clyde to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=41, created=2025-08-13 17:41:41, last_txn_id=0>, <Ticket(id=6311, rt_number=55652, queue=Requests, subject=Upgrade fleet to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 11:49:23, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=6018, rt_number=55405, queue=Requests, subject=Expiring CA \| Remote User VPN, ticket_status=closed, client=Global Brands, priority=45, created=2025-07-10 10:43:28, last_txn_id=2382634>, <Ticket(id=6011, rt_number=55398, queue=Requests, subject=Certificate expiring: macbook.midnighthax.com, ticket_status=closed, client=Internal, priority=45, created=2025-07-10 10:15:01, last_txn_id=0>, <Ticket(id=6379, rt_number=55720, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-26 00:00:04, last_txn_id=0>, <Ticket(id=6117, rt_number=55504, queue=Requests, subject=Make Puppet work with Suse-based distros, ticket_status=closed, client=Internal, priority=44, created=2025-07-24 10:40:25, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=6236, rt_number=55577, queue=Requests, subject=Expiring VPN server certificate: ath-lin-prx-l0x, ticket_status=closed, client=JISC, priority=63, created=2025-08-04 11:43:50, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6071, rt_number=55458, queue=Requests, subject=Turn off events-search, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-07-18 10:49:24, last_txn_id=0>, <Ticket(id=6276, rt_number=55617, queue=Requests, subject=New fileservers, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-11 13:59:50, last_txn_id=0>, <Ticket(id=6316, rt_number=55657, queue=Requests, subject=Upgrade towy1 and towy2 to Debian 13 (trixie), ticket_status=closed, client=Internal, priority=61, created=2025-08-14 16:02:33, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=6345, rt_number=55686, queue=Requests, subject=Moodle Update, ticket_status=closed, client=Lantech, priority=21, created=2025-08-19 12:48:58, last_txn_id=0>, <Ticket(id=6278, rt_number=55619, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-08-12 00:00:04, last_txn_id=0>, <Ticket(id=6449, rt_number=55789, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-09-01 00:00:04, last_txn_id=0>, <Ticket(id=6235, rt_number=55576, queue=Requests, subject=Expiring LDAP certificate: edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-07-10 10:33:14, last_txn_id=2379731>, <Ticket(id=6273, rt_number=55614, queue=Requests, subject=UKBF access recovery, ticket_status=closed, client=BD Group, priority=4, created=2025-08-11 10:21:41, last_txn_id=0>, <Ticket(id=6476, rt_number=55816, queue=Requests, subject=GitLab Garbage collection, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-03 12:30:35, last_txn_id=0>, <Ticket(id=6347, rt_number=55688, queue=Requests, subject=Add latest EL7 kernel to monitoring, ticket_status=closed, client=Internal, priority=41, created=2025-08-19 14:39:57, last_txn_id=0>, <Ticket(id=6282, rt_number=55623, queue=Requests, subject=https://analysis.opencorporates.com down, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-08-12 09:29:32, last_txn_id=0>, <Ticket(id=6346, rt_number=55687, queue=Requests, subject=Routing on our new Iomart servers, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 13:06:54, last_txn_id=0>, <Ticket(id=6463, rt_number=55803, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-09-02 00:00:05, last_txn_id=0>, <Ticket(id=6400, rt_number=55741, queue=Requests, subject=sudoers on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-28 08:53:04, last_txn_id=0>, <Ticket(id=6344, rt_number=55685, queue=Requests, subject=New fileservers question from iomart - urgent, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-19 11:45:41, last_txn_id=0>, <Ticket(id=6318, rt_number=55659, queue=Requests, subject=Disk: fstab mounts on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-08-14 17:26:14, last_txn_id=0>, <Ticket(id=6478, rt_number=55818, queue=Requests, subject=Expected high load in coming days, ticket_status=closed, client=Cirencester College, priority=42, created=2025-09-03 16:29:57, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6481, rt_number=55821, queue=Requests, subject=Re: GitLab pages TLS failing, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-09-04 11:17:16, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6484, rt_number=55824, queue=Requests, subject=AKS cluster Kubernetes version upgrade, ticket_status=closed, client=Sysdoc, priority=44, created=2025-09-05 07:44:55, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6456, rt_number=55796, queue=Requests, subject=Expiring certificates, ticket_status=closed, client=Azura, priority=44, created=2025-09-01 10:47:18, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=6462, rt_number=55802, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-09-02 00:00:04, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=open, client=OGT, priority=52, created=2025-08-11 10:42:34, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

04 Aug - 05 Sep

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 11:51:03.685599	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685655	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685671	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685680	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685688	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685695	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685702	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685709	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685715	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685721	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685728	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685735	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685741	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685747	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685754	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685760	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685766	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685773	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685779	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685785	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685791	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685797	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685803	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685809	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685816	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685822	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685830	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685836	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685842	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685848	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685855	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685861	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685867	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685874	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685880	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685887	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685893	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685899	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685905	xxx	./services/model.py:838
DEBUG	2026-03-27 11:51:03.685911	xxx	./services/model.py:838