Client updates report (Requests)

27 Aug

RT	Client	Replies missed	Subject
55717	AskBio		Singularity and dependencies
55695	AskBio	26 Aug	PromPT systemd services
55682	BD Group		UKBF access recovery (consultancy)
55729	Kahootz		package list managed by Puppet
55732	Kahootz		Postfix issues on new iomart VMs
55706	Internal		PD incident cleanup failure?
55663	Gravytrain		web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55737	Cambridge Flow Solutions		Confidential: CFS
55731	Rotastat		New User
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55478	eTherapeutics		Docker Hub access and cache
55578	Top To Toe		Expiring VPN certificates: Server & all clients
54966	OGT		UBad drive in Manuel
55048	Internal		Create a USB-C YubiKey for Abbie
55656	Midnight Hax		Move Keith's systems to a new client
54185	AskBio		Gitlab move
55681	JISC		OpenAthens server patching
55701	AskBio	26 Aug	Linux Machines
55444	Gravytrain	27 Jul, 10 Aug	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55614	BD Group		UKBF access recovery
55687	Kahootz		Routing on our new Iomart servers
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55735	Cambridge Flow Solutions		Remove client Cambridge Flow Solutions Ltd servers from support
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55664	OpenCorporates		OC VM Removals
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz		Wireguard VPN on iomart infra
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	86.520 msec
System CPU time	0.000 msec
Total CPU time	86.520 msec
Elapsed time	109.157 msec
Context switches	145 voluntary, 16 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-27&start=2025-08-27
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-08-27'
'start'	'2025-08-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 8, 27), 'end': datetime.date(2025, 8, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-08-27&start=2025-08-27' [GET]>
tickets	[<Ticket(id=6376, rt_number=55717, queue=Requests, subject=Singularity and dependencies, ticket_status=closed, client=AskBio, priority=62, created=2025-08-25 16:07:13, last_txn_id=0>, <Ticket(id=6354, rt_number=55695, queue=Requests, subject=PromPT systemd services, ticket_status=closed, client=AskBio, priority=62, created=2025-08-20 14:59:06, last_txn_id=0>, <Ticket(id=6341, rt_number=55682, queue=Requests, subject=UKBF access recovery (consultancy), ticket_status=closed, client=BD Group, priority=43, created=2025-08-19 10:10:01, last_txn_id=2391302>, <Ticket(id=6388, rt_number=55729, queue=Requests, subject=package list managed by Puppet, ticket_status=closed, client=Kahootz, priority=3, created=2025-08-26 17:31:27, last_txn_id=0>, <Ticket(id=6391, rt_number=55732, queue=Requests, subject=Postfix issues on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-27 09:33:41, last_txn_id=0>, <Ticket(id=6365, rt_number=55706, queue=Requests, subject=PD incident cleanup failure?, ticket_status=closed, client=Internal, priority=43, created=2025-08-22 11:55:55, last_txn_id=0>, <Ticket(id=6322, rt_number=55663, queue=Requests, subject=web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry, ticket_status=closed, client=Gravytrain, priority=43, created=2025-08-15 08:47:06, last_txn_id=0>, <Ticket(id=6396, rt_number=55737, queue=Requests, subject=Confidential: CFS, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-08-27 14:38:03, last_txn_id=2389515>, <Ticket(id=6390, rt_number=55731, queue=Requests, subject=New User, ticket_status=closed, client=Rotastat, priority=42, created=2025-08-27 08:15:43, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-08-19 08:24:12, last_txn_id=0>, <Ticket(id=6360, rt_number=55701, queue=Requests, subject=Linux Machines, ticket_status=closed, client=AskBio, priority=62, created=2025-08-21 15:40:06, last_txn_id=0>, <Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6273, rt_number=55614, queue=Requests, subject=UKBF access recovery, ticket_status=closed, client=BD Group, priority=4, created=2025-08-11 10:21:41, last_txn_id=0>, <Ticket(id=6346, rt_number=55687, queue=Requests, subject=Routing on our new Iomart servers, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 13:06:54, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=55, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

27 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 23:50:45.228300	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228364	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228376	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228385	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228393	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228400	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228406	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228412	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228418	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228423	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228429	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228434	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228439	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228444	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228449	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228455	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228460	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228465	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228470	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228475	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228480	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228485	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228491	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228496	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228501	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228506	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228511	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228516	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228521	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228526	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228531	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228536	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228541	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228546	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228551	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228557	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228561	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228567	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228572	xxx	./services/model.py:838
DEBUG	2026-07-08 23:50:45.228577	xxx	./services/model.py:838