Client updates report (Requests)

22 Aug

RT	Client	Replies missed	Subject
55695	AskBio		PromPT systemd services
55682	BD Group		UKBF access recovery (consultancy)
55691	Kahootz		Borgbackup question
55705	Kahootz		New users
55706	Internal		PD incident cleanup failure?
55663	Gravytrain		web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55478	eTherapeutics		Docker Hub access and cache
55578	Top To Toe		Expiring VPN certificates: Server & all clients
54966	OGT		UBad drive in Manuel
55048	Internal		Create a USB-C YubiKey for Abbie
55656	Midnight Hax		Move Keith's systems to a new client
54185	AskBio		Gitlab move
55681	JISC		OpenAthens server patching
55530	Kahootz		Kahootz application migration
55701	AskBio		Linux Machines
55683	Kahootz		Wireguard VPN on iomart infra (consultancy)
55444	Gravytrain	27 Jul, 10 Aug	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55614	BD Group		UKBF access recovery
55687	Kahootz		Routing on our new Iomart servers
55659	AskBio		Disk: fstab mounts on talisker.synpromics.com
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
55664	OpenCorporates		OC VM Removals
54878	AskBio		Gitlab / docker builds in CI
55639	Kahootz		Wireguard VPN on iomart infra
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul, 13 Aug	Ocado Firewall
55074	Gravytrain		gravytrain update dev systems
55156	ATA Group		Upgrade project
55471	ATA Group		Technical onboarding \| Support onboarding
55616	OGT		OGT OS upgrades (Debian 10)

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	162.020 msec
System CPU time	4.249 msec
Total CPU time	166.269 msec
Elapsed time	196.620 msec
Context switches	122 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-22&start=2025-08-22
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-22'
'start'	'2025-08-22'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 8, 22), 'end': datetime.date(2025, 8, 22)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-08-22&start=2025-08-22' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6354, rt_number=55695, queue=Requests, subject=PromPT systemd services, ticket_status=closed, client=AskBio, priority=62, created=2025-08-20 14:59:06, last_txn_id=0>, <Ticket(id=6341, rt_number=55682, queue=Requests, subject=UKBF access recovery (consultancy), ticket_status=closed, client=BD Group, priority=43, created=2025-08-19 10:10:01, last_txn_id=2391302>, <Ticket(id=6350, rt_number=55691, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-20 08:26:17, last_txn_id=0>, <Ticket(id=6364, rt_number=55705, queue=Requests, subject=New users, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-22 09:09:17, last_txn_id=0>, <Ticket(id=6365, rt_number=55706, queue=Requests, subject=PD incident cleanup failure?, ticket_status=closed, client=Internal, priority=43, created=2025-08-22 11:55:55, last_txn_id=0>, <Ticket(id=6322, rt_number=55663, queue=Requests, subject=web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry, ticket_status=closed, client=Gravytrain, priority=43, created=2025-08-15 08:47:06, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=6315, rt_number=55656, queue=Requests, subject=Move Keith's systems to a new client, ticket_status=closed, client=Midnight Hax, priority=43, created=2025-08-14 15:02:03, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=6340, rt_number=55681, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-08-19 08:24:12, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6360, rt_number=55701, queue=Requests, subject=Linux Machines, ticket_status=closed, client=AskBio, priority=62, created=2025-08-21 15:40:06, last_txn_id=0>, <Ticket(id=6342, rt_number=55683, queue=Requests, subject=Wireguard VPN on iomart infra (consultancy) , ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 11:10:01, last_txn_id=0>, <Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6273, rt_number=55614, queue=Requests, subject=UKBF access recovery, ticket_status=closed, client=BD Group, priority=4, created=2025-08-11 10:21:41, last_txn_id=0>, <Ticket(id=6346, rt_number=55687, queue=Requests, subject=Routing on our new Iomart servers, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-19 13:06:54, last_txn_id=0>, <Ticket(id=6318, rt_number=55659, queue=Requests, subject=Disk: fstab mounts on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-08-14 17:26:14, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=6323, rt_number=55664, queue=Requests, subject=OC VM Removals, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-08-15 09:56:07, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=6298, rt_number=55639, queue=Requests, subject=Wireguard VPN on iomart infra, ticket_status=closed, client=Kahootz, priority=65, created=2025-08-13 13:37:34, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=stalled, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6275, rt_number=55616, queue=Requests, subject=OGT OS upgrades (Debian 10), ticket_status=stalled, client=OGT, priority=50, created=2025-08-11 10:42:34, last_txn_id=0>]

Client updates report (Requests)

22 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 06:48:31.055082	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055166	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055183	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055193	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055201	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055208	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055215	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055223	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055229	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055236	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055243	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055249	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055256	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055262	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055272	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055282	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055292	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055302	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055312	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055321	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055329	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055336	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055342	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055348	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055355	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055362	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055369	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055375	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055385	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055394	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055404	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055410	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055417	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055423	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055487	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055495	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055501	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055508	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055514	xxx	./services/model.py:838
DEBUG	2026-01-22 06:48:31.055520	xxx	./services/model.py:838