Client updates report (Requests)

04 Aug

RT	Client	Replies missed	Subject
55579	Top To Toe		Move database archival script to systemd from cron
55566	AskBio		Outages at Askbio
55572	STS NHS FT		Quarterly Systems Check
55570	Ingeus		Ingeus: login to Azure
55568	Internal		Monthly certificate expiry check
55575	Internal		Expiring VPN certificate: durin.odwyer.xyz
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55478	eTherapeutics		Docker Hub access and cache
55580	AskBio		VPN Ports
55555	Entrepreneurs Circle		EC: How to Get Your Business to £100k Months Webinar
55578	Top To Toe		Expiring VPN certificates: Server & all clients
54966	OGT		UBad drive in Manuel
55552	Global Brands		Michael Nuttall shared the folder "VPNs" with you
55536	Internal	01 Aug	Test restore PyTrack
55048	Internal	21 Jul	Create a USB-C YubiKey for Abbie
55140	Kahootz	03 Jul	Borg backup objects in Glacier storage class
54185	AskBio	27 May, 05 Jun	Gitlab move
55529	Lantech		Moodle.ipa.ie upgrade
55530	Kahootz		Kahootz application migration
55538	Kahootz		New user accounts on hosting (LDAP) please
55352	OpenCorporates		Shut down backgrounder2.opencorporates.internal
55397	Global Brands	31 Jul	Additional RemoteUser VPN configs
55310	Visku		Remove Visku servers from support
55405	Global Brands		Expiring CA \| Remote User VPN
55398	Internal	15 Jul	Certificate expiring: macbook.midnighthax.com
55504	Internal	31 Jul	Make Puppet work with Suse-based distros
55098	Gravytrain		Unsupported FTP monitoring
55577	JISC		Expiring VPN server certificate: ath-lin-prx-l0x
55444	Gravytrain	27 Jul	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55484	Kahootz		Changing DRBD master for oscar and papa
55458	OpenCorporates		Turn off events-search
55090	Global Brands		Build Claycross guest network
55576	AskBio		Expiring LDAP certificate: edb-lab-skye.askbio.com
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
54878	AskBio		Gitlab / docker builds in CI
55074	Gravytrain		gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul	Ocado Firewall

git hash: master (a5ea8f59)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.2.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	163.821 msec
System CPU time	4.406 msec
Total CPU time	168.227 msec
Elapsed time	215.058 msec
Context switches	111 voluntary, 5 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-04&start=2025-08-04
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.2.0

Variable	Value
'end'	'2025-08-04'
'start'	'2025-08-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 8, 4), 'end': datetime.date(2025, 8, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-08-04&start=2025-08-04' [GET]>
tickets	[<Ticket(id=6238, rt_number=55579, queue=Requests, subject=Move database archival script to systemd from cron, ticket_status=closed, client=Top To Toe, priority=42, created=2025-08-04 12:47:07, last_txn_id=0>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6231, rt_number=55572, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=41, created=2025-08-04 00:00:08, last_txn_id=0>, <Ticket(id=6229, rt_number=55570, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=41, created=2025-08-04 00:00:06, last_txn_id=0>, <Ticket(id=6227, rt_number=55568, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=1, created=2025-08-04 00:00:03, last_txn_id=0>, <Ticket(id=6234, rt_number=55575, queue=Requests, subject=Expiring VPN certificate: durin.odwyer.xyz, ticket_status=closed, client=Internal, priority=43, created=2025-08-04 11:32:00, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6239, rt_number=55580, queue=Requests, subject=VPN Ports, ticket_status=closed, client=AskBio, priority=62, created=2025-08-04 15:16:05, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6237, rt_number=55578, queue=Requests, subject=Expiring VPN certificates: Server & all clients, ticket_status=closed, client=Top To Toe, priority=44, created=2025-08-04 11:50:12, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6181, rt_number=55536, queue=Requests, subject=Test restore PyTrack, ticket_status=closed, client=Internal, priority=2, created=2025-07-29 15:29:17, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=6018, rt_number=55405, queue=Requests, subject=Expiring CA \| Remote User VPN, ticket_status=closed, client=Global Brands, priority=45, created=2025-07-10 10:43:28, last_txn_id=2382634>, <Ticket(id=6011, rt_number=55398, queue=Requests, subject=Certificate expiring: macbook.midnighthax.com, ticket_status=closed, client=Internal, priority=45, created=2025-07-10 10:15:01, last_txn_id=0>, <Ticket(id=6117, rt_number=55504, queue=Requests, subject=Make Puppet work with Suse-based distros, ticket_status=closed, client=Internal, priority=44, created=2025-07-24 10:40:25, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=6236, rt_number=55577, queue=Requests, subject=Expiring VPN server certificate: ath-lin-prx-l0x, ticket_status=closed, client=JISC, priority=63, created=2025-08-04 11:43:50, last_txn_id=0>, <Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6071, rt_number=55458, queue=Requests, subject=Turn off events-search, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-07-18 10:49:24, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=6235, rt_number=55576, queue=Requests, subject=Expiring LDAP certificate: edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-07-10 10:33:14, last_txn_id=2379731>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

04 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-26 16:23:31.996897	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.996962	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.996975	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.996983	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.996990	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.996996	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997002	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997007	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997012	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997018	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997023	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997029	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997034	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997040	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997045	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997051	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997056	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997062	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997067	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997072	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997077	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997082	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997087	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997093	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997098	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997103	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997108	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997114	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997118	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997123	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997128	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997133	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997139	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997144	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997149	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997154	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997159	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997164	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997169	xxx	./services/model.py:838
DEBUG	2026-03-26 16:23:31.997174	xxx	./services/model.py:838