Client updates report (Requests)

30 Jun - 01 Aug

RT	Client	Replies missed	Subject
54599	TCV	12 May, 19 May, 26 May, 11 Jun, 18 Jun, 27 Jun, 07 Jul	TCV DNS performance
55523	Internal		Pytrack access for Shaun
55422	Geograph	17 Jul	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b
55255	AskBio	03 Jul	/home usage
55363	NFW		NEW Broadband provider
54838	AskBio	03 Jul	AskBio Highly Available Reverse Proxy
55488	ATA Group		FW: ATA SBP : 8000015794
55155	ATA Group		Technical onboarding \| Pre-contract checks
55497	Geograph		Geograph Gitlab upgrade (18.2.1)
55501	AskBio		AskBio GitLab upgrade 18.2.1
55566	AskBio		Outages at Askbio
55498	eTherapeutics		ETX Gitlab upgrade (18.2.1)
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55395	ITC Compliance		Disaster recovery plan
55478	eTherapeutics		Docker Hub access and cache
55426	NFW		New IP Address
55555	Entrepreneurs Circle		EC: How to Get Your Business to £100k Months Webinar
55379	Internal	14 Jul	Shaun RT access
54966	OGT	12 Jul, 21 Jul, 25 Jul	UBad drive in Manuel
55552	Global Brands		Michael Nuttall shared the folder "VPNs" with you
55536	Internal		Test restore PyTrack
55546	Internal		Permit latest kernel version from Charlie
54753	OGT		Borg to Restic Switch
55048	Internal	26 Jun, 14 Jul	Create a USB-C YubiKey for Abbie
55140	Kahootz	03 Jul	Borg backup objects in Glacier storage class
54185	AskBio	27 May, 05 Jun	Gitlab move
55529	Lantech		Moodle.ipa.ie upgrade
55151	Sucden	03 Jul	Patch Cycle
55408	Kahootz		Packages from old kernel series
55152	AskBio		Versioning on Coll, Mull, Jura and Iona /home
55530	Kahootz		Kahootz application migration
55547	OpenCorporates		Retention Periods
55538	Kahootz		New user accounts on hosting (LDAP) please
55362	Sylvera		Sylvera monthly backup check and tape swap
54870	TCV	18 Jun, 10 Jul	TCV DNS Build/Migration (consultancy)
55352	OpenCorporates		Shut down backgrounder2.opencorporates.internal
55391	Reigate College		SSL Certificates
55397	Global Brands	15 Jul, 31 Jul	Additional RemoteUser VPN configs
55094	Lantech		Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
55399	Internal		Gitlab upgrade (18.1.2)
55394	ITC Compliance		Password reset request
55425	AskBio		/weka on Macleod
54860	OpenCorporates	25 Jun, 10 Jul	Find a replacement for git3 SSH back-door
55308	OpenCorporates		Shutdown
55309	OpenCorporates		Remove OC servers from support
55358	Sysdoc	08 Jul, 14 Jul	DNS Record updates intensively
54440	OpenCorporates	15 Jun	ElastiCache Monitoring
55188	Sucden	27 Jun, 03 Jul	sucden auto yum cache cleanup
55377	Internal		Limesurvey 500: Internal Server Error
55247	AskBio		GitLab updated
55307	Internal		Weekly checks
55175	Tusk IC		new backup drives
53552	Sylvera		Re-commissionning Super Monster
55022	Sylvera		Iron Mountain Backup Questionaire
55306	Internal		Purge old client password records
55400	eTherapeutics		ETX Gitlab upgrade (18.1.2)
55527	Internal		Weekly checks
55314	eTherapeutics	07 Jul	AWS IAM Identity Center SCIM Access Token Rotation
55429	Internal		Weekly checks
55368	Internal		Monthly certificate expiry check
55403	Geograph		Geograph Gitlab upgrade (18.1.2)
55520	Entrepreneurs Circle		Re: Re: Introducing Usama and OpenVPN Setup Assistance
55402	OpenCorporates		OpenCorporates Gitlab upgrade 18.1.2
55310	Visku		Remove Visku servers from support
54931	Aston Matthews		RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
55166	Internal	27 Jun	Name change on GPG key
55268	BD Group		Crontab updated
55197	Entrepreneurs Circle		Setup Request for New Domain - ecmasterplan.co.uk
55405	Global Brands	28 Jul	Expiring CA \| Remote User VPN
55387	AskBio		Backups for PromPT, gitlab etc
55393	ITC Compliance		User removal
55406	AskBio		Weka file versioning
55167	eTherapeutics	03 Jul, 09 Jul, 21 Jul	ETX Sonar upgrade
55468	JaeVee		SSL cert for sys.jaevee.co.uk
55398	Internal	15 Jul	Certificate expiring: macbook.midnighthax.com
55490	Quickline		RADIUS
55371	Ingeus	10 Jul	Ingeus: login to Azure
55423	AskBio		libclang
55440	Sucden		Sucden Patching Cycle
55504	Internal	31 Jul	Make Puppet work with Suse-based distros
55452	Cirencester College		User creation request
55449	Cirencester College		Wildcard SSL/TLS .cirencester.ac.uk expiry
55404	Azura	16 Jul	Expiring certificates \| ford3,4,5.opentrk.com
55477	Kahootz		Front systems package upgrades
55476	Internal		Weekly checks
55507	Kahootz		bullseye-backports release file
55469	OpenCorporates		Ayhan Setirekli - DevOps
55496	Internal		Gitlab upgrade (18.2.1)
55486	Internal		Fwd: Our Emails Are Changing
55499	OpenCorporates		OpenCorporates Gitlab upgrade 18.2.1
55098	Gravytrain		Unsupported FTP monitoring
55505	Internal		purge gobby
55444	Gravytrain	27 Jul	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55484	Kahootz		Changing DRBD master for oscar and papa
55458	OpenCorporates		Turn off events-search
55446	Novadata		FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301]
55543	Kahootz		Rebooting Memset front-server VM's today
55347	OpenCorporates		HAProxy 14/15
55161	Edinburgh University		Remove Edinburgh University servers from support
54996	OpenCorporates	10 Jun	Monitoring Website Usage Question
54896	Cambridge Flow Solutions		Request for Quote
55359	Sucden		Sucden Patching Cycle
55245	Sylvera		SM Support / Relationship Sunsetting Steps
55366	Kahootz		Change hosting root passwords
55373	Internal		Quarterly Ouse Failover Test
55384	Internal		Weekly checks
55381	Internal		Fwd: On-Site Warranty due to expire - BD322368 and BD322367)
55385	OpenCorporates		zcluster1/2 puppet certificate expiry
55351	Cirencester College		CCVLE01 - Moodle Server
55349	OpenCorporates	07 Jul	HAProxy 14 and 15 Support removal
55438	Internal	21 Jul	Zap
55090	Global Brands	09 Jul	Build Claycross guest network
55251	JaeVee	02 Jul	Remove Jaevee servers from support
55473	Sylvera		Remove Client Sylvera servers from support
55433	JISC	18 Jul	OpenAthens server patching
55521	JISC		Putting l01 and l02 behind OpenAthens WAF
55378	Sucden	10 Jul	Qualys Vulnerabilities - Log4j / Redhat OpenJDK
54878	AskBio		Gitlab / docker builds in CI
55074	Gravytrain	26 Jul	gravytrain update dev systems
55471	ATA Group		Technical onboarding \| Support onboarding
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun, 26 Jul	Ocado Firewall

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	282.739 msec
System CPU time	7.531 msec
Total CPU time	290.270 msec
Elapsed time	345.893 msec
Context switches	449 voluntary, 26 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-06-30
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-06-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 6, 30), 'end': datetime.date(2025, 8, 1)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-08-01&start=2025-06-30' [GET]>
tickets	[<Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=6136, rt_number=55523, queue=Requests, subject=Pytrack access for Shaun , ticket_status=closed, client=Internal, priority=0, created=2025-07-28 15:55:57, last_txn_id=0>, <Ticket(id=6035, rt_number=55422, queue=Requests, subject=Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b, ticket_status=closed, client=Geograph, priority=42, created=2025-07-14 10:49:32, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=5975, rt_number=55363, queue=Requests, subject=NEW Broadband provider, ticket_status=closed, client=NFW, priority=2, created=2025-07-04 13:28:28, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=6101, rt_number=55488, queue=Requests, subject=FW: ATA SBP : 8000015794, ticket_status=closed, client=ATA Group, priority=41, created=2025-07-22 16:01:11, last_txn_id=0>, <Ticket(id=5829, rt_number=55155, queue=Requests, subject=Technical onboarding \| Pre-contract checks, ticket_status=closed, client=ATA Group, priority=65, created=2025-06-18 17:08:42, last_txn_id=2373318>, <Ticket(id=6110, rt_number=55497, queue=Requests, subject=Geograph Gitlab upgrade (18.2.1), ticket_status=closed, client=Geograph, priority=41, created=2025-07-24 08:30:49, last_txn_id=0>, <Ticket(id=6114, rt_number=55501, queue=Requests, subject=AskBio GitLab upgrade 18.2.1, ticket_status=closed, client=AskBio, priority=61, created=2025-07-24 08:48:50, last_txn_id=0>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>, <Ticket(id=6111, rt_number=55498, queue=Requests, subject=ETX Gitlab upgrade (18.2.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-24 08:33:17, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=6008, rt_number=55395, queue=Requests, subject=Disaster recovery plan, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-07-10 08:54:37, last_txn_id=0>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6039, rt_number=55426, queue=Requests, subject=New IP Address, ticket_status=closed, client=NFW, priority=41, created=2025-07-14 15:34:26, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=5991, rt_number=55379, queue=Requests, subject=Shaun RT access, ticket_status=closed, client=Internal, priority=4, created=2025-07-07 13:10:07, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6181, rt_number=55536, queue=Requests, subject=Test restore PyTrack, ticket_status=closed, client=Internal, priority=2, created=2025-07-29 15:29:17, last_txn_id=0>, <Ticket(id=6191, rt_number=55546, queue=Requests, subject=Permit latest kernel version from Charlie, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 12:29:09, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=5825, rt_number=55151, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-06-18 09:43:59, last_txn_id=0>, <Ticket(id=6021, rt_number=55408, queue=Requests, subject=Packages from old kernel series, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-10 16:52:19, last_txn_id=0>, <Ticket(id=5826, rt_number=55152, queue=Requests, subject=Versioning on Coll, Mull, Jura and Iona /home, ticket_status=closed, client=AskBio, priority=63, created=2025-06-18 13:29:37, last_txn_id=0>, <Ticket(id=6175, rt_number=55530, queue=Requests, subject=Kahootz application migration , ticket_status=closed, client=Kahootz, priority=64, created=2025-07-29 10:04:50, last_txn_id=2379595>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=5973, rt_number=55362, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=1, created=2025-07-04 00:00:04, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=6003, rt_number=55391, queue=Requests, subject=SSL Certificates, ticket_status=closed, client=Reigate College, priority=41, created=2025-07-09 11:43:38, last_txn_id=2367497>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=6012, rt_number=55399, queue=Requests, subject=Gitlab upgrade (18.1.2), ticket_status=closed, client=Internal, priority=41, created=2025-07-10 10:15:24, last_txn_id=0>, <Ticket(id=6007, rt_number=55394, queue=Requests, subject=Password reset request, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-07-10 08:52:20, last_txn_id=0>, <Ticket(id=6038, rt_number=55425, queue=Requests, subject=/weka on Macleod, ticket_status=closed, client=AskBio, priority=61, created=2025-07-14 13:46:24, last_txn_id=0>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find 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queue=Requests, subject=Monitoring Website Usage Question, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-06-02 15:07:41, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5970, rt_number=55359, queue=Requests, subject=Sucden Patching Cycle, ticket_status=closed, client=Sucden, priority=0, created=2025-07-03 12:56:40, last_txn_id=0>, <Ticket(id=5888, rt_number=55245, queue=Requests, subject=SM Support / Relationship Sunsetting Steps, ticket_status=closed, client=Sylvera, priority=42, created=2025-06-26 15:07:16, last_txn_id=0>, <Ticket(id=5978, rt_number=55366, queue=Requests, subject=Change hosting root passwords, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-04 16:06:31, last_txn_id=2365429>, <Ticket(id=5985, rt_number=55373, queue=Requests, subject=Quarterly Ouse 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<Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

30 Jun - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-10 01:00:49.564612	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564673	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564684	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564691	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564699	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564707	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564713	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564719	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564725	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564732	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564738	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564744	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564749	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564754	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564759	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564765	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564770	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564776	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564782	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564787	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564793	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564799	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564805	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564812	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564818	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564824	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564829	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564835	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564840	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564846	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564852	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564857	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564863	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564869	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564874	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564880	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564886	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564892	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564897	xxx	./services/model.py:838
DEBUG	2026-07-10 01:00:49.564903	xxx	./services/model.py:838