Client updates report (Requests)

18 Jul

RT	Client	Replies missed	Subject
54599	TCV		TCV DNS performance
55422	Geograph	17 Jul	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b
55255	AskBio		/home usage
54838	AskBio		AskBio Highly Available Reverse Proxy
55155	ATA Group		Technical onboarding \| Pre-contract checks
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55379	Internal		Shaun RT access
54966	OGT		UBad drive in Manuel
54753	OGT		Borg to Restic Switch
55048	Internal		Create a USB-C YubiKey for Abbie
55140	Kahootz	03 Jul	Borg backup objects in Glacier storage class
54185	AskBio	27 May, 05 Jun	Gitlab move
54870	TCV		TCV DNS Build/Migration (consultancy)
55352	OpenCorporates		Shut down backgrounder2.opencorporates.internal
55397	Global Brands	15 Jul	Additional RemoteUser VPN configs
54860	OpenCorporates	10 Jul	Find a replacement for git3 SSH back-door
55308	OpenCorporates		Shutdown
55309	OpenCorporates		Remove OC servers from support
55358	Sysdoc	14 Jul	DNS Record updates intensively
55314	eTherapeutics	07 Jul	AWS IAM Identity Center SCIM Access Token Rotation
55310	Visku		Remove Visku servers from support
55405	Global Brands		Expiring CA \| Remote User VPN
55167	eTherapeutics		ETX Sonar upgrade
55398	Internal	15 Jul	Certificate expiring: macbook.midnighthax.com
55452	Cirencester College		User creation request
55449	Cirencester College		Wildcard SSL/TLS .cirencester.ac.uk expiry
55404	Azura	16 Jul	Expiring certificates \| ford3,4,5.opentrk.com
55098	Gravytrain	18 Jun	Unsupported FTP monitoring
55444	Gravytrain		All sites down on web.prod.bf2.bedfordinsurance.co.uk
55458	OpenCorporates		Turn off events-search
55438	Internal		Zap
55090	Global Brands		Build Claycross guest network
55251	JaeVee		Remove Jaevee servers from support
55433	JISC		OpenAthens server patching
55378	Sucden	10 Jul	Qualys Vulnerabilities - Log4j / Redhat OpenJDK
54878	AskBio		Gitlab / docker builds in CI
55074	Gravytrain		gravytrain update dev systems
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun	Ocado Firewall

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	89.323 msec
System CPU time	0.867 msec
Total CPU time	90.190 msec
Elapsed time	116.198 msec
Context switches	134 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-18&start=2025-07-18
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-07-18'
'start'	'2025-07-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 7, 18), 'end': datetime.date(2025, 7, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-07-18&start=2025-07-18' [GET]>
tickets	[<Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=6035, rt_number=55422, queue=Requests, subject=Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b, ticket_status=closed, client=Geograph, priority=42, created=2025-07-14 10:49:32, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=5829, rt_number=55155, queue=Requests, subject=Technical onboarding \| Pre-contract checks, ticket_status=closed, client=ATA Group, priority=65, created=2025-06-18 17:08:42, last_txn_id=2373318>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5991, rt_number=55379, queue=Requests, subject=Shaun RT access, ticket_status=closed, client=Internal, priority=4, created=2025-07-07 13:10:07, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=6010, rt_number=55397, queue=Requests, subject=Additional RemoteUser VPN configs, ticket_status=closed, client=Global Brands, priority=44, created=2025-07-10 09:51:06, last_txn_id=0>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5951, rt_number=55308, queue=Requests, subject=Shutdown, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-07-01 09:55:00, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=5969, rt_number=55358, queue=Requests, subject=DNS Record updates intensively, ticket_status=closed, client=Sysdoc, priority=44, created=2025-07-03 11:19:12, last_txn_id=0>, <Ticket(id=5957, rt_number=55314, queue=Requests, subject=AWS IAM Identity Center SCIM Access Token Rotation, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-07-02 09:40:33, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=6018, rt_number=55405, queue=Requests, subject=Expiring CA \| Remote User VPN, ticket_status=closed, client=Global Brands, priority=45, created=2025-07-10 10:43:28, last_txn_id=2382634>, <Ticket(id=5841, rt_number=55167, queue=Requests, subject=ETX Sonar upgrade, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-06-20 11:11:35, last_txn_id=0>, <Ticket(id=6011, rt_number=55398, queue=Requests, subject=Certificate expiring: macbook.midnighthax.com, ticket_status=closed, client=Internal, priority=45, created=2025-07-10 10:15:01, last_txn_id=0>, <Ticket(id=6065, rt_number=55452, queue=Requests, subject=User creation request, ticket_status=closed, client=Cirencester College, priority=41, created=2025-07-17 13:03:36, last_txn_id=0>, <Ticket(id=6062, rt_number=55449, queue=Requests, subject=Wildcard SSL/TLS .cirencester.ac.uk expiry, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-17 09:03:28, last_txn_id=0>, <Ticket(id=6017, rt_number=55404, queue=Requests, subject=Expiring certificates \| ford3,4,5.opentrk.com, ticket_status=closed, client=Azura, priority=42, created=2025-07-10 10:38:37, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6071, rt_number=55458, queue=Requests, subject=Turn off events-search, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-07-18 10:49:24, last_txn_id=0>, <Ticket(id=6051, rt_number=55438, queue=Requests, subject=Zap, ticket_status=closed, client=Internal, priority=43, created=2025-07-15 20:56:16, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=6046, rt_number=55433, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-07-15 09:57:44, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

18 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 06:21:24.333822	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333871	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333880	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333886	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333892	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333897	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333902	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333906	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333911	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333916	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333920	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333925	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333930	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333934	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333939	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333943	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333948	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333953	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333957	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333962	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333966	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333972	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333976	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333981	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333986	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333992	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.333996	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334000	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334006	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334010	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334014	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334019	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334023	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334029	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334033	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334038	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334043	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334048	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334052	xxx	./services/model.py:838
DEBUG	2026-07-09 06:21:24.334057	xxx	./services/model.py:838