Client updates report (Requests)

08 Jul

RT	Client	Replies missed	Subject
54599	TCV	12 May, 19 May, 26 May, 11 Jun, 18 Jun, 27 Jun, 07 Jul	TCV DNS performance
55255	AskBio		/home usage
55363	NFW		NEW Broadband provider
54838	AskBio		AskBio Highly Available Reverse Proxy
55155	ATA Group		Technical onboarding \| Pre-contract checks
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55379	Internal		Shaun RT access
54966	OGT		UBad drive in Manuel
54753	OGT		Borg to Restic Switch
55048	Internal	26 Jun	Create a USB-C YubiKey for Abbie
55140	Kahootz	03 Jul	Borg backup objects in Glacier storage class
54185	AskBio	27 May, 05 Jun	Gitlab move
54870	TCV		TCV DNS Build/Migration (consultancy)
55352	OpenCorporates		Shut down backgrounder2.opencorporates.internal
55094	Lantech		Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
54860	OpenCorporates		Find a replacement for git3 SSH back-door
55308	OpenCorporates		Shutdown
55309	OpenCorporates		Remove OC servers from support
55358	Sysdoc		DNS Record updates intensively
55188	Sucden	03 Jul	sucden auto yum cache cleanup
55377	Internal		Limesurvey 500: Internal Server Error
55314	eTherapeutics	07 Jul	AWS IAM Identity Center SCIM Access Token Rotation
55368	Internal		Monthly certificate expiry check
55310	Visku		Remove Visku servers from support
55387	AskBio		Backups for PromPT, gitlab etc
55167	eTherapeutics		ETX Sonar upgrade
55371	Ingeus		Ingeus: login to Azure
55098	Gravytrain	18 Jun	Unsupported FTP monitoring
55373	Internal		Quarterly Ouse Failover Test
55384	Internal		Weekly checks
55381	Internal		Fwd: On-Site Warranty due to expire - BD322368 and BD322367)
55385	OpenCorporates		zcluster1/2 puppet certificate expiry
55351	Cirencester College		CCVLE01 - Moodle Server
55349	OpenCorporates	07 Jul	HAProxy 14 and 15 Support removal
55090	Global Brands		Build Claycross guest network
55251	JaeVee		Remove Jaevee servers from support
55378	Sucden		Qualys Vulnerabilities - Log4j / Redhat OpenJDK
54878	AskBio		Gitlab / docker builds in CI
55074	Gravytrain		gravytrain update dev systems
55156	ATA Group		Upgrade project
54647	Azura	24 May, 10 Jun, 16 Jun	Ocado Firewall

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	209.733 msec
System CPU time	0.000 msec
Total CPU time	209.733 msec
Elapsed time	238.255 msec
Context switches	179 voluntary, 70 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-08&start=2025-07-08
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-07-08'
'start'	'2025-07-08'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 7, 8), 'end': datetime.date(2025, 7, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-07-08&start=2025-07-08' [GET]>
tickets	[<Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=5975, rt_number=55363, queue=Requests, subject=NEW Broadband provider, ticket_status=closed, client=NFW, priority=2, created=2025-07-04 13:28:28, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=5829, rt_number=55155, queue=Requests, subject=Technical onboarding \| Pre-contract checks, ticket_status=closed, client=ATA Group, priority=65, created=2025-06-18 17:08:42, last_txn_id=2373318>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5991, rt_number=55379, queue=Requests, subject=Shaun RT access, ticket_status=closed, client=Internal, priority=4, created=2025-07-07 13:10:07, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5951, rt_number=55308, queue=Requests, subject=Shutdown, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-07-01 09:55:00, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=5969, rt_number=55358, queue=Requests, subject=DNS Record updates intensively, ticket_status=closed, client=Sysdoc, priority=44, created=2025-07-03 11:19:12, last_txn_id=0>, <Ticket(id=5862, rt_number=55188, queue=Requests, subject=sucden auto yum cache cleanup , ticket_status=closed, client=Sucden, priority=43, created=2025-06-24 10:01:16, last_txn_id=0>, <Ticket(id=5989, rt_number=55377, queue=Requests, subject=Limesurvey 500: Internal Server Error, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 12:18:38, last_txn_id=0>, <Ticket(id=5957, rt_number=55314, queue=Requests, subject=AWS IAM Identity Center SCIM Access Token Rotation, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-07-02 09:40:33, last_txn_id=0>, <Ticket(id=5980, rt_number=55368, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2025-07-07 00:00:04, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=5999, rt_number=55387, queue=Requests, subject=Backups for PromPT, gitlab etc, ticket_status=closed, client=AskBio, priority=62, created=2025-07-08 14:16:41, last_txn_id=0>, <Ticket(id=5841, rt_number=55167, queue=Requests, subject=ETX Sonar upgrade, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-06-20 11:11:35, last_txn_id=0>, <Ticket(id=5983, rt_number=55371, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=42, created=2025-07-07 00:00:08, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=5985, rt_number=55373, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:10, last_txn_id=0>, <Ticket(id=5996, rt_number=55384, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:04, last_txn_id=0>, <Ticket(id=5993, rt_number=55381, queue=Requests, subject=Fwd: On-Site Warranty due to expire - BD322368 and BD322367), ticket_status=closed, client=Internal, priority=1, created=2025-07-07 16:50:07, last_txn_id=0>, <Ticket(id=5997, rt_number=55385, queue=Requests, subject=zcluster1/2 puppet certificate expiry, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-08 08:44:12, last_txn_id=0>, <Ticket(id=5962, rt_number=55351, queue=Requests, subject=CCVLE01 - Moodle Server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-02 13:31:43, last_txn_id=0>, <Ticket(id=5960, rt_number=55349, queue=Requests, subject=HAProxy 14 and 15 Support removal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-02 13:10:15, last_txn_id=0>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=5990, rt_number=55378, queue=Requests, subject=Qualys Vulnerabilities - Log4j / Redhat OpenJDK, ticket_status=closed, client=Sucden, priority=67, created=2025-07-07 12:36:42, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

08 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 07:22:27.963450	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963500	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963510	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963516	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963522	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963527	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963532	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963537	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963542	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963548	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963552	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963557	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963562	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963566	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963571	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963575	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963580	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963584	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963589	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963593	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963598	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963603	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963607	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963612	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963617	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963621	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963626	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963630	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963635	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963643	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963648	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963653	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963657	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963662	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963667	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963671	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963677	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963682	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963687	xxx	./services/model.py:838
DEBUG	2026-07-09 07:22:27.963692	xxx	./services/model.py:838