Client updates report (Requests)

25 Jun

RT	Client	Replies missed	Subject
54599	TCV		TCV DNS performance
54838	AskBio		AskBio Highly Available Reverse Proxy
55155	ATA Group		Technical onboarding \| Pre-contract checks
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54966	OGT		UBad drive in Manuel
55191	Tusk IC		server login
54753	OGT		Borg to Restic Switch
55048	Internal		Create a USB-C YubiKey for Abbie
55140	Kahootz		Borg backup objects in Glacier storage class
54185	AskBio		Gitlab move
55180	Internal		Update LimeSurvey installation
55151	Sucden		Patch Cycle
55152	AskBio		Versioning on Coll, Mull, Jura and Iona /home
54870	TCV	18 Jun	TCV DNS Build/Migration (consultancy)
55094	Lantech		Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
54860	OpenCorporates		Find a replacement for git3 SSH back-door
54440	OpenCorporates	15 Jun	ElastiCache Monitoring
55075	Trident Honda	17 Jun	LDAPS certificate expiring on vmsvr1/2.trident.lan
55174	Internal		WARNING: Backups: BackupPC directories (NRPE) on woodlands.midnighthax.com
55188	Sucden		sucden auto yum cache cleanup
55175	Tusk IC		new backup drives
53552	Sylvera		Re-commissionning Super Monster
55022	Sylvera		Iron Mountain Backup Questionaire
55153	Entrepreneurs Circle		Re: Introducing Usama and OpenVPN Setup Assistance
54931	Aston Matthews		RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
55166	Internal		Name change on GPG key
55197	Entrepreneurs Circle		Setup Request for New Domain - ecmasterplan.co.uk
55167	eTherapeutics		ETX Sonar upgrade
55098	Gravytrain	18 Jun	Unsupported FTP monitoring
55196	OpenCorporates		Bot2 CA Cert
55161	Edinburgh University		Remove Edinburgh University servers from support
54996	OpenCorporates	10 Jun	Monitoring Website Usage Question
54896	Cambridge Flow Solutions		Request for Quote
55090	Global Brands		Build Claycross guest network
54878	AskBio		Gitlab / docker builds in CI
54647	Azura		Ocado Firewall
55074	Gravytrain		gravytrain update dev systems
55156	ATA Group		Upgrade project

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	142.577 msec
System CPU time	3.729 msec
Total CPU time	146.306 msec
Elapsed time	171.433 msec
Context switches	79 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-25&start=2025-06-25
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-06-25'
'start'	'2025-06-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 6, 25), 'end': datetime.date(2025, 6, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-06-25&start=2025-06-25' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=5829, rt_number=55155, queue=Requests, subject=Technical onboarding \| Pre-contract checks, ticket_status=closed, client=ATA Group, priority=65, created=2025-06-18 17:08:42, last_txn_id=2373318>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5865, rt_number=55191, queue=Requests, subject=server login, ticket_status=closed, client=Tusk IC, priority=41, created=2025-06-24 14:34:18, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5814, rt_number=55140, queue=Requests, subject=Borg backup objects in Glacier storage class, ticket_status=closed, client=Kahootz, priority=66, created=2025-06-17 09:55:18, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5854, rt_number=55180, queue=Requests, subject=Update LimeSurvey installation, ticket_status=closed, client=Internal, priority=41, created=2025-06-23 14:21:31, last_txn_id=0>, <Ticket(id=5825, rt_number=55151, queue=Requests, subject=Patch Cycle, ticket_status=closed, client=Sucden, priority=43, created=2025-06-18 09:43:59, last_txn_id=0>, <Ticket(id=5826, rt_number=55152, queue=Requests, subject=Versioning on Coll, Mull, Jura and Iona /home, ticket_status=closed, client=AskBio, priority=63, created=2025-06-18 13:29:37, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=5780, rt_number=55075, queue=Requests, subject=LDAPS certificate expiring on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=43, created=2025-06-11 15:50:40, last_txn_id=0>, <Ticket(id=5848, rt_number=55174, queue=Requests, subject=WARNING: Backups: BackupPC directories (NRPE) on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=41, created=2025-06-23 08:56:17, last_txn_id=0>, <Ticket(id=5862, rt_number=55188, queue=Requests, subject=sucden auto yum cache cleanup , ticket_status=closed, client=Sucden, priority=43, created=2025-06-24 10:01:16, last_txn_id=0>, <Ticket(id=5849, rt_number=55175, queue=Requests, subject=new backup drives, ticket_status=closed, client=Tusk IC, priority=42, created=2025-06-23 09:18:46, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5827, rt_number=55153, queue=Requests, subject=Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-18 16:59:25, last_txn_id=0>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5840, rt_number=55166, queue=Requests, subject=Name change on GPG key, ticket_status=closed, client=Internal, priority=42, created=2025-06-20 09:27:13, last_txn_id=0>, <Ticket(id=5871, rt_number=55197, queue=Requests, subject=Setup Request for New Domain - ecmasterplan.co.uk, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-25 10:13:45, last_txn_id=0>, <Ticket(id=5841, rt_number=55167, queue=Requests, subject=ETX Sonar upgrade, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-06-20 11:11:35, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=5870, rt_number=55196, queue=Requests, subject=Bot2 CA Cert, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-25 09:19:57, last_txn_id=2361477>, <Ticket(id=5835, rt_number=55161, queue=Requests, subject=Remove Edinburgh University servers from support, ticket_status=closed, client=Edinburgh University, priority=43, created=2025-06-19 11:39:15, last_txn_id=0>, <Ticket(id=5668, rt_number=54996, queue=Requests, subject=Monitoring Website Usage Question, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-06-02 15:07:41, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=open, client=Azura, priority=53, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=12, created=2025-06-18 17:21:15, last_txn_id=2427762>]

Client updates report (Requests)

25 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 19:45:27.450783	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450835	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450845	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450852	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450860	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450865	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450872	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450877	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450884	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450890	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450896	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450902	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450908	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450913	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450919	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450925	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450931	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450937	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450943	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450949	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450955	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450960	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450966	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450972	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450978	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450984	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450989	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.450995	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451000	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451006	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451012	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451019	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451024	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451030	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451036	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451042	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451048	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451053	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451059	xxx	./services/model.py:838
DEBUG	2026-01-22 19:45:27.451064	xxx	./services/model.py:838