Client updates report (Requests)

16 Jun

RT	Client	Replies missed	Subject
54959	Kahootz		kahootz/xray Kubernetes Version Nearing End Of Life
54746	Internal	09 Jun	Test restore Keycloak
54744	Internal	30 May	Ticket resolution email
54599	TCV		TCV DNS performance
55080	Kahootz		Borgbackup
54603	Sysdoc	15 Jun	URL Change for pipelines
54994	AskBio		Fold restic backups into managed backups conf
54838	AskBio		AskBio Highly Available Reverse Proxy
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
55095	Quickline		RADIUD Disk Space
54966	OGT		UBad drive in Manuel
54753	OGT		Borg to Restic Switch
55048	Internal	12 Jun	Create a USB-C YubiKey for Abbie
54737	AskBio	11 Jun	PromPT runner and server monitoring on Iona
54185	AskBio		Gitlab move
55042	Kahootz		Disk error on Xray
55025	Gravytrain		KGM Account Move (consultancy child ticket)
55053	ITC Compliance	12 Jun	Expiring certificate: ITC Compliance (Consultancy)
54870	TCV		TCV DNS Build/Migration (consultancy)
55094	Lantech		Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
54860	OpenCorporates	09 Jun	Find a replacement for git3 SSH back-door
54847	Econic Bio		Create client services account for Qian Gao
55104	Internal		Test restore OpenLDAP
54735	ITC Compliance		Expiring certificate: ITC Compliance
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates	15 Jun	ElastiCache Monitoring
55075	Trident Honda		LDAPS certificate expiring on vmsvr1/2.trident.lan
55051	OpenCorporates		Foward External Bot logs into opensearch
53552	Sylvera		Re-commissionning Super Monster
55022	Sylvera	10 Jun	Iron Mountain Backup Questionaire
54931	Aston Matthews		RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
55098	Gravytrain		Unsupported FTP monitoring
54996	OpenCorporates	10 Jun	Monitoring Website Usage Question
54896	Cambridge Flow Solutions		Request for Quote
55090	Global Brands		Build Claycross guest network
54878	AskBio		Gitlab / docker builds in CI
55074	Gravytrain		gravytrain update dev systems
54647	Azura	24 May, 10 Jun	Ocado Firewall

git hash: master (5a587137)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	70.894 msec
System CPU time	4.153 msec
Total CPU time	75.047 msec
Elapsed time	112.942 msec
Context switches	96 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-16&start=2025-06-16
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-16'
'start'	'2025-06-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 6, 16), 'end': datetime.date(2025, 6, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-06-16&start=2025-06-16' [GET]>
tickets	[<Ticket(id=5632, rt_number=54959, queue=Requests, subject=kahootz/xray Kubernetes Version Nearing End Of Life, ticket_status=closed, client=Kahootz, priority=44, created=2025-05-29 08:06:47, last_txn_id=0>, <Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5785, rt_number=55080, queue=Requests, subject=Borgbackup, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-12 08:51:30, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5666, rt_number=54994, queue=Requests, subject=Fold restic backups into managed backups conf, ticket_status=closed, client=AskBio, priority=63, created=2025-06-02 11:06:39, last_txn_id=2352822>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5800, rt_number=55095, queue=Requests, subject=RADIUD Disk Space, ticket_status=closed, client=Quickline, priority=61, created=2025-06-13 15:01:34, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5747, rt_number=55042, queue=Requests, subject=Disk error on Xray, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-09 08:08:41, last_txn_id=0>, <Ticket(id=5729, rt_number=55025, queue=Requests, subject=KGM Account Move (consultancy child ticket), ticket_status=closed, client=Gravytrain, priority=43, created=2025-06-05 15:51:50, last_txn_id=0>, <Ticket(id=5758, rt_number=55053, queue=Requests, subject=Expiring certificate: ITC Compliance (Consultancy), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-06-09 12:24:38, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5522, rt_number=54847, queue=Requests, subject=Create client services account for Qian Gao, ticket_status=closed, client=Econic Bio, priority=45, created=2025-05-14 11:17:37, last_txn_id=0>, <Ticket(id=5810, rt_number=55104, queue=Requests, subject=Test restore OpenLDAP, ticket_status=closed, client=Internal, priority=42, created=2025-06-16 17:58:19, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=5780, rt_number=55075, queue=Requests, subject=LDAPS certificate expiring on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=43, created=2025-06-11 15:50:40, last_txn_id=0>, <Ticket(id=5756, rt_number=55051, queue=Requests, subject=Foward External Bot logs into opensearch, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-06-09 10:56:49, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=5668, rt_number=54996, queue=Requests, subject=Monitoring Website Usage Question, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-06-02 15:07:41, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

16 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 02:43:01.260823	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260892	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260905	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260912	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260919	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260926	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260932	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260938	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260944	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260951	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260957	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260963	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260969	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260975	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260981	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260987	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260992	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.260999	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261004	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261011	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261017	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261023	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261029	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261035	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261045	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261057	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261066	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261073	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261079	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261084	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261090	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261096	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261102	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261107	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261114	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261120	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261125	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261139	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261147	xxx	./services/model.py:838
DEBUG	2026-03-27 02:43:01.261153	xxx	./services/model.py:838