Client updates report (Requests)

09 Jun - 13 Jun

RT	Client	Replies missed	Subject
55013	Kahootz		Held linux-image package updates
54951	Gravytrain		SSL renewal
54959	Kahootz		kahootz/xray Kubernetes Version Nearing End Of Life
54957	JISC		Google Cloud Armor WAF Implementation Testing Followup
54746	Internal	09 Jun	Test restore Keycloak
54744	Internal	30 May	Ticket resolution email
54599	TCV	12 May, 19 May, 26 May, 11 Jun	TCV DNS performance
54982	Internal	05 Jun	Monthly certificate expiry check
55080	Kahootz		Borgbackup
55072	ITC Compliance		Phil Cross
54603	Sysdoc		URL Change for pipelines
55058	Novadata		leonis.novadata.internal unmarged configuration
54994	AskBio	05 Jun	Fold restic backups into managed backups conf
55052	JISC		Veloxserv l01 and l02 patching
54892	AskBio	04 Jun	Handling prompt.synpromics.com URLs
55056	Entrepreneurs Circle		srv.entrepreneurscircle.org VPN cert expiry
54838	AskBio		AskBio Highly Available Reverse Proxy
55084	OpenCorporates		OpenCorporates Gitlab upgrade 18.0.2
55091	TCV		Cyber Essential Plus Fails
55085	eTherapeutics		ETX Gitlab upgrade (18.0.2)
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
52577	Gravytrain		Gravytrain Linux Support
55065	TCV		Cyber Essentials Plus Audit
55083	Geograph		Geograph Gitlab upgrade (18.0.2)
55095	Quickline		RADIUD Disk Space
54966	OGT		UBad drive in Manuel
55082	Internal		Gitlab upgrade (18.0.2)
55089	TCV		Linux Servers not showing for our CE+ audit scan
55006	Sucden		Python Versions on Declan/Duffman. Can 3.12 be installed?
54920	Gravytrain		Test access to GravyTrain dev systems
54753	OGT		Borg to Restic Switch
55048	Internal	12 Jun	Create a USB-C YubiKey for Abbie
54737	AskBio	11 Jun	PromPT runner and server monitoring on Iona
54185	AskBio		Gitlab move
55060	OpenCorporates		Remove user
55062	Internal		Weekly checks
55042	Kahootz		Disk error on Xray
55045	Reigate College		rc-mss.reigate.ac.uk unmerged configuration
55054	Internal		calcifer.boo.tc staff vpn cert expiry
55007	OGT		Disruption to power supply
55012	BD Group		BDG: New Office IP Address
55055	Internal	12 Jun	tame.tiger-computing.co.uk staff vpn cert expiry
55025	Gravytrain		KGM Account Move (consultancy child ticket)
55053	ITC Compliance	12 Jun	Expiring certificate: ITC Compliance (Consultancy)
55046	AskBio		edb-lab-skye.askbio.com frozen emails
55024	Internal	10 Jun	Cleanup kahootz/whisky remnants
54870	TCV	09 Jun	TCV DNS Build/Migration (consultancy)
55094	Lantech		Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie
54860	OpenCorporates	09 Jun	Find a replacement for git3 SSH back-door
54847	Econic Bio		Create client services account for Qian Gao
54735	ITC Compliance		Expiring certificate: ITC Compliance
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates		ElastiCache Monitoring
55075	Trident Honda		LDAPS certificate expiring on vmsvr1/2.trident.lan
55051	OpenCorporates	12 Jun	Foward External Bot logs into opensearch
53552	Sylvera		Re-commissionning Super Monster
55022	Sylvera	10 Jun	Iron Mountain Backup Questionaire
54931	Aston Matthews		RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
55098	Gravytrain		Unsupported FTP monitoring
54996	OpenCorporates	10 Jun	Monitoring Website Usage Question
54896	Cambridge Flow Solutions		Request for Quote
55090	Global Brands		Build Claycross guest network
54878	AskBio		Gitlab / docker builds in CI
55074	Gravytrain		gravytrain update dev systems
54647	Azura	24 May, 10 Jun	Ocado Firewall

git hash: master (5a587137)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	155.400 msec
System CPU time	17.557 msec
Total CPU time	172.957 msec
Elapsed time	224.877 msec
Context switches	196 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&start=2025-06-09
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-13'
'start'	'2025-06-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 6, 9), 'end': datetime.date(2025, 6, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-06-13&start=2025-06-09' [GET]>
tickets	[<Ticket(id=5717, rt_number=55013, queue=Requests, subject=Held linux-image package updates, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-04 12:18:32, last_txn_id=0>, <Ticket(id=5624, rt_number=54951, queue=Requests, subject=SSL renewal, ticket_status=closed, client=Gravytrain, priority=63, created=2025-05-27 15:34:13, last_txn_id=0>, <Ticket(id=5632, rt_number=54959, queue=Requests, subject=kahootz/xray Kubernetes Version Nearing End Of Life, ticket_status=closed, client=Kahootz, priority=44, created=2025-05-29 08:06:47, last_txn_id=0>, <Ticket(id=5630, rt_number=54957, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing Followup, ticket_status=closed, client=JISC, priority=63, created=2025-05-28 15:31:13, last_txn_id=0>, <Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5654, rt_number=54982, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=2, created=2025-06-02 00:00:03, last_txn_id=0>, <Ticket(id=5785, rt_number=55080, queue=Requests, subject=Borgbackup, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-12 08:51:30, last_txn_id=0>, <Ticket(id=5777, rt_number=55072, queue=Requests, subject=Phil Cross, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-06-11 13:41:38, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5763, rt_number=55058, queue=Requests, subject=leonis.novadata.internal unmarged configuration, ticket_status=closed, client=Novadata, priority=41, created=2025-06-09 14:25:43, last_txn_id=0>, <Ticket(id=5666, rt_number=54994, queue=Requests, subject=Fold restic backups into managed backups conf, ticket_status=closed, client=AskBio, priority=63, created=2025-06-02 11:06:39, last_txn_id=2352822>, <Ticket(id=5757, rt_number=55052, queue=Requests, subject=Veloxserv l01 and l02 patching, ticket_status=closed, client=JISC, priority=61, created=2025-06-09 11:49:40, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5761, rt_number=55056, queue=Requests, subject=srv.entrepreneurscircle.org VPN cert expiry, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-06-09 12:38:52, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=5789, rt_number=55084, queue=Requests, subject=OpenCorporates Gitlab upgrade 18.0.2, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-06-12 11:13:26, last_txn_id=0>, <Ticket(id=5796, rt_number=55091, queue=Requests, subject=Cyber Essential Plus Fails , ticket_status=closed, client=TCV, priority=41, created=2025-06-13 12:03:42, last_txn_id=0>, <Ticket(id=5790, rt_number=55085, queue=Requests, subject=ETX Gitlab upgrade (18.0.2), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-06-12 11:18:21, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=5770, rt_number=55065, queue=Requests, subject=Cyber Essentials Plus Audit , ticket_status=closed, client=TCV, priority=41, created=2025-06-10 08:50:17, last_txn_id=0>, <Ticket(id=5788, rt_number=55083, queue=Requests, subject=Geograph Gitlab upgrade (18.0.2), ticket_status=closed, client=Geograph, priority=41, created=2025-06-12 11:10:00, last_txn_id=0>, <Ticket(id=5800, rt_number=55095, queue=Requests, subject=RADIUD Disk Space, ticket_status=closed, client=Quickline, priority=61, created=2025-06-13 15:01:34, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5787, rt_number=55082, queue=Requests, subject=Gitlab upgrade (18.0.2), ticket_status=closed, client=Internal, priority=41, created=2025-06-12 10:56:58, last_txn_id=0>, <Ticket(id=5794, rt_number=55089, queue=Requests, subject=Linux Servers not showing for our CE+ audit scan, ticket_status=closed, client=TCV, priority=41, created=2025-06-13 09:36:14, last_txn_id=0>, <Ticket(id=5678, rt_number=55006, queue=Requests, subject=Python Versions on Declan/Duffman. Can 3.12 be installed? , ticket_status=closed, client=Sucden, priority=42, created=2025-06-03 11:32:27, last_txn_id=0>, <Ticket(id=5593, rt_number=54920, queue=Requests, subject=Test access to GravyTrain dev systems, ticket_status=closed, client=Gravytrain, priority=43, created=2025-05-22 15:25:42, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5753, rt_number=55048, queue=Requests, subject=Create a USB-C YubiKey for Abbie, ticket_status=closed, client=Internal, priority=47, created=2025-06-09 09:58:30, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5765, rt_number=55060, queue=Requests, subject=Remove user, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-09 16:51:14, last_txn_id=0>, <Ticket(id=5767, rt_number=55062, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=41, created=2025-06-10 00:00:04, last_txn_id=0>, <Ticket(id=5747, rt_number=55042, queue=Requests, subject=Disk error on Xray, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-09 08:08:41, last_txn_id=0>, <Ticket(id=5750, rt_number=55045, queue=Requests, subject=rc-mss.reigate.ac.uk unmerged configuration, ticket_status=closed, client=Reigate College, priority=41, created=2025-06-09 08:41:01, last_txn_id=0>, <Ticket(id=5759, rt_number=55054, queue=Requests, subject=calcifer.boo.tc staff vpn cert expiry, ticket_status=closed, client=Internal, priority=2, created=2025-06-09 12:32:13, last_txn_id=0>, <Ticket(id=5711, rt_number=55007, queue=Requests, subject=Disruption to power supply, ticket_status=closed, client=OGT, priority=2, created=2025-06-03 12:48:36, last_txn_id=0>, <Ticket(id=5716, rt_number=55012, queue=Requests, subject=BDG: New Office IP Address, ticket_status=closed, client=BD Group, priority=42, created=2025-06-04 11:21:24, last_txn_id=0>, <Ticket(id=5760, rt_number=55055, queue=Requests, subject=tame.tiger-computing.co.uk staff vpn cert expiry, ticket_status=closed, client=Internal, priority=42, created=2025-06-09 12:33:44, last_txn_id=0>, <Ticket(id=5729, rt_number=55025, queue=Requests, subject=KGM Account Move (consultancy child ticket), ticket_status=closed, client=Gravytrain, priority=43, created=2025-06-05 15:51:50, last_txn_id=0>, <Ticket(id=5758, rt_number=55053, queue=Requests, subject=Expiring certificate: ITC Compliance (Consultancy), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-06-09 12:24:38, last_txn_id=0>, <Ticket(id=5751, rt_number=55046, queue=Requests, subject=edb-lab-skye.askbio.com frozen emails, ticket_status=closed, client=AskBio, priority=62, created=2025-06-09 08:57:02, last_txn_id=0>, <Ticket(id=5728, rt_number=55024, queue=Requests, subject=Cleanup kahootz/whisky remnants , ticket_status=closed, client=Internal, priority=42, created=2025-06-05 15:47:53, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5799, rt_number=55094, queue=Requests, subject=Request to upgrade moodledev.ipa.ie (the UAT) as a dry-run before moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=24, created=2025-06-13 14:28:34, last_txn_id=2359391>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5522, rt_number=54847, queue=Requests, subject=Create client services account for Qian Gao, ticket_status=closed, client=Econic Bio, priority=45, created=2025-05-14 11:17:37, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=5780, rt_number=55075, queue=Requests, subject=LDAPS certificate expiring on vmsvr1/2.trident.lan, ticket_status=closed, client=Trident Honda, priority=43, created=2025-06-11 15:50:40, last_txn_id=0>, <Ticket(id=5756, rt_number=55051, queue=Requests, subject=Foward External Bot logs into opensearch, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-06-09 10:56:49, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5726, rt_number=55022, queue=Requests, subject=Iron Mountain Backup Questionaire, ticket_status=closed, client=Sylvera, priority=44, created=2025-06-05 13:11:58, last_txn_id=0>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5803, rt_number=55098, queue=Requests, subject=Unsupported FTP monitoring, ticket_status=closed, client=Gravytrain, priority=46, created=2025-06-13 16:07:11, last_txn_id=0>, <Ticket(id=5668, rt_number=54996, queue=Requests, subject=Monitoring Website Usage Question, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-06-02 15:07:41, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5795, rt_number=55090, queue=Requests, subject=Build Claycross guest network , ticket_status=closed, client=Global Brands, priority=47, created=2025-06-13 11:26:31, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

09 Jun - 13 Jun

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client_updates_report_drilldown.html

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Log Messages

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Level	Time	Message	Location
DEBUG	2026-03-27 04:37:44.656880	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.656940	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.656957	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.656967	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.656977	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.656985	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.656992	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657001	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657008	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657016	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657023	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657032	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657039	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657047	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657054	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657061	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657068	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657076	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657083	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657090	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657098	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657105	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657112	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657119	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657127	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657135	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657143	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657151	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657159	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657166	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657174	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657181	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657188	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657195	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657202	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657209	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657216	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657223	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657230	xxx	./services/model.py:838
DEBUG	2026-03-27 04:37:44.657237	xxx	./services/model.py:838