Client updates report (Requests)

29 May

RT	Client	Replies missed	Subject
54951	Gravytrain		SSL renewal
54959	Kahootz		kahootz/xray Kubernetes Version Nearing End Of Life
54957	JISC		Google Cloud Armor WAF Implementation Testing Followup
54746	Internal	28 May	Test restore Keycloak
54744	Internal		Ticket resolution email
54599	TCV		TCV DNS performance
54603	Sysdoc		URL Change for pipelines
54892	AskBio	23 May	Handling prompt.synpromics.com URLs
54838	AskBio		AskBio Highly Available Reverse Proxy
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
52577	Gravytrain		Gravytrain Linux Support
54967	OGT		Question regarding max_user_watches in our servers
54966	OGT		UBad drive in Manuel
54920	Gravytrain		Test access to GravyTrain dev systems
54753	OGT		Borg to Restic Switch
54737	AskBio		PromPT runner and server monitoring on Iona
54692	STS NHS FT	21 May	Quarterly Systems Check
54185	AskBio		Gitlab move
54963	Entrepreneurs Circle		Urgent Update Required: IP Address Change
54563	Lantech		ipa-m3.private.ipa.ie distro upgrade
54853	Sucden		Critical Vulnerability showing in Qualys after patching cycle.
54913	AskBio	27 May	pipenv venv location
54961	AskBio		Weka folder on Coll
53867	Ingeus		Azure Database for MariaDB replacement
54863	Kahootz		Kernel update on Oscar and Papa
54870	TCV		TCV DNS Build/Migration (consultancy)
54860	OpenCorporates	28 May	Find a replacement for git3 SSH back-door
54847	Econic Bio		Create client services account for Qian Gao
54735	ITC Compliance		Expiring certificate: ITC Compliance
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates		ElastiCache Monitoring
53552	Sylvera	29 Apr	Re-commissionning Super Monster
54931	Aston Matthews	28 May	RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
54896	Cambridge Flow Solutions		Request for Quote
54878	AskBio		Gitlab / docker builds in CI
54647	Azura		Ocado Firewall

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	64.061 msec
System CPU time	12.055 msec
Total CPU time	76.116 msec
Elapsed time	112.499 msec
Context switches	119 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-29&start=2025-05-29
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-29'
'start'	'2025-05-29'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 5, 29), 'end': datetime.date(2025, 5, 29)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-05-29&start=2025-05-29' [GET]>
tickets	[<Ticket(id=5624, rt_number=54951, queue=Requests, subject=SSL renewal, ticket_status=closed, client=Gravytrain, priority=63, created=2025-05-27 15:34:13, last_txn_id=0>, <Ticket(id=5632, rt_number=54959, queue=Requests, subject=kahootz/xray Kubernetes Version Nearing End Of Life, ticket_status=closed, client=Kahootz, priority=44, created=2025-05-29 08:06:47, last_txn_id=0>, <Ticket(id=5630, rt_number=54957, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing Followup, ticket_status=closed, client=JISC, priority=63, created=2025-05-28 15:31:13, last_txn_id=0>, <Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=5640, rt_number=54967, queue=Requests, subject=Question regarding max_user_watches in our servers, ticket_status=closed, client=OGT, priority=21, created=2025-05-29 17:16:45, last_txn_id=0>, <Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5593, rt_number=54920, queue=Requests, subject=Test access to GravyTrain dev systems, ticket_status=closed, client=Gravytrain, priority=43, created=2025-05-22 15:25:42, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5636, rt_number=54963, queue=Requests, subject=Urgent Update Required: IP Address Change, ticket_status=closed, client=Entrepreneurs Circle, priority=41, created=2025-05-29 15:32:13, last_txn_id=0>, <Ticket(id=5266, rt_number=54563, queue=Requests, subject=ipa-m3.private.ipa.ie distro upgrade, ticket_status=closed, client=Lantech, priority=25, created=2025-04-15 11:10:53, last_txn_id=0>, <Ticket(id=5528, rt_number=54853, queue=Requests, subject=Critical Vulnerability showing in Qualys after patching cycle., ticket_status=closed, client=Sucden, priority=63, created=2025-05-14 14:57:53, last_txn_id=0>, <Ticket(id=5587, rt_number=54913, queue=Requests, subject=pipenv venv location, ticket_status=closed, client=AskBio, priority=62, created=2025-05-22 09:49:59, last_txn_id=0>, <Ticket(id=5634, rt_number=54961, queue=Requests, subject=Weka folder on Coll, ticket_status=closed, client=AskBio, priority=61, created=2025-05-29 13:15:21, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=5538, rt_number=54863, queue=Requests, subject=Kernel update on Oscar and Papa, ticket_status=closed, client=Kahootz, priority=64, created=2025-05-15 15:58:28, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5522, rt_number=54847, queue=Requests, subject=Create client services account for Qian Gao, ticket_status=closed, client=Econic Bio, priority=45, created=2025-05-14 11:17:37, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

29 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 07:37:01.916249	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916317	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916331	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916339	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916348	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916354	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916362	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916369	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916376	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916383	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916390	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916396	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916403	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916409	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916417	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916424	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916431	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916439	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916445	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916496	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916503	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916510	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916517	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916524	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916532	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916538	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916545	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916552	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916559	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916566	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916573	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916579	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916586	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916593	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916600	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916606	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916613	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916619	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916626	xxx	./services/model.py:838
DEBUG	2026-03-27 07:37:01.916633	xxx	./services/model.py:838