Client updates report (Requests)

26 May

RT	Client	Replies missed	Subject
54746	Internal		Test restore Keycloak
54744	Internal	09 May	Ticket resolution email
54599	TCV		TCV DNS performance
54603	Sysdoc		URL Change for pipelines
54892	AskBio	23 May	Handling prompt.synpromics.com URLs
54838	AskBio		AskBio Highly Available Reverse Proxy
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
52577	Gravytrain		Gravytrain Linux Support
54932	Sucden		Weekend Work - Affecting STAR Servers
54940	Internal		Mistake in RT (by ACL)
54873	BD Group		Monitoring changes
54893	OpenCorporates		Bot2 Cert
54920	Gravytrain		Test access to GravyTrain dev systems
54753	OGT		Borg to Restic Switch
54737	AskBio	18 May	PromPT runner and server monitoring on Iona
54692	STS NHS FT	21 May	Quarterly Systems Check
54185	AskBio		Gitlab move
54919	Gravytrain		Setup client services portal access for Andrew and Greg (GravyTrain)
54771	Sucden		Star Hardware Decommission - Phase 2
54900	JISC		OpenAthens patching for l01 and l02
54670	ERF Electrical		FTP Access - erfelectrical.co.uk / erfmakingme
54563	Lantech		ipa-m3.private.ipa.ie distro upgrade
54667	TCV		mis.tcv.org.uk
54904	AskBio		Science Drive mounts
54853	Sucden		Critical Vulnerability showing in Qualys after patching cycle.
54913	AskBio		pipenv venv location
53867	Ingeus		Azure Database for MariaDB replacement
54863	Kahootz		Kernel update on Oscar and Papa
54870	TCV		TCV DNS Build/Migration (consultancy)
54860	OpenCorporates		Find a replacement for git3 SSH back-door
54847	Econic Bio	19 May	Create client services account for Qian Gao
54735	ITC Compliance		Expiring certificate: ITC Compliance
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates		ElastiCache Monitoring
53552	Sylvera	29 Apr	Re-commissionning Super Monster
54931	Aston Matthews		RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
54896	Cambridge Flow Solutions		Request for Quote
54878	AskBio		Gitlab / docker builds in CI
54647	Azura	24 May	Ocado Firewall

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	125.967 msec
System CPU time	3.735 msec
Total CPU time	129.702 msec
Elapsed time	164.912 msec
Context switches	103 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-26&start=2025-05-26
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-26'
'start'	'2025-05-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 5, 26), 'end': datetime.date(2025, 5, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-05-26&start=2025-05-26' [GET]>
tickets	[<Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=5605, rt_number=54932, queue=Requests, subject=Weekend Work - Affecting STAR Servers, ticket_status=closed, client=Sucden, priority=61, created=2025-05-23 12:23:23, last_txn_id=0>, <Ticket(id=5613, rt_number=54940, queue=Requests, subject=Mistake in RT (by ACL), ticket_status=closed, client=Internal, priority=41, created=2025-05-26 12:15:51, last_txn_id=0>, <Ticket(id=5548, rt_number=54873, queue=Requests, subject=Monitoring changes, ticket_status=closed, client=BD Group, priority=62, created=2025-05-17 00:05:22, last_txn_id=0>, <Ticket(id=5568, rt_number=54893, queue=Requests, subject=Bot2 Cert, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 15:49:35, last_txn_id=0>, <Ticket(id=5593, rt_number=54920, queue=Requests, subject=Test access to GravyTrain dev systems, ticket_status=closed, client=Gravytrain, priority=43, created=2025-05-22 15:25:42, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5592, rt_number=54919, queue=Requests, subject=Setup client services portal access for Andrew and Greg (GravyTrain), ticket_status=closed, client=Gravytrain, priority=41, created=2025-05-22 15:22:31, last_txn_id=0>, <Ticket(id=5478, rt_number=54771, queue=Requests, subject=Star Hardware Decommission - Phase 2, ticket_status=closed, client=Sucden, priority=43, created=2025-05-08 16:47:18, last_txn_id=0>, <Ticket(id=5574, rt_number=54900, queue=Requests, subject=OpenAthens patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-05-21 07:43:29, last_txn_id=0>, <Ticket(id=5377, rt_number=54670, queue=Requests, subject=FTP Access - erfelectrical.co.uk / erfmakingme, ticket_status=closed, client=ERF Electrical, priority=44, created=2025-05-01 08:22:46, last_txn_id=0>, <Ticket(id=5266, rt_number=54563, queue=Requests, subject=ipa-m3.private.ipa.ie distro upgrade, ticket_status=closed, client=Lantech, priority=25, created=2025-04-15 11:10:53, last_txn_id=0>, <Ticket(id=5374, rt_number=54667, queue=Requests, subject=mis.tcv.org.uk, ticket_status=closed, client=TCV, priority=44, created=2025-04-30 15:53:23, last_txn_id=0>, <Ticket(id=5578, rt_number=54904, queue=Requests, subject=Science Drive mounts, ticket_status=closed, client=AskBio, priority=62, created=2025-05-21 12:40:28, last_txn_id=0>, <Ticket(id=5528, rt_number=54853, queue=Requests, subject=Critical Vulnerability showing in Qualys after patching cycle., ticket_status=closed, client=Sucden, priority=63, created=2025-05-14 14:57:53, last_txn_id=0>, <Ticket(id=5587, rt_number=54913, queue=Requests, subject=pipenv venv location, ticket_status=closed, client=AskBio, priority=62, created=2025-05-22 09:49:59, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=5538, rt_number=54863, queue=Requests, subject=Kernel update on Oscar and Papa, ticket_status=closed, client=Kahootz, priority=64, created=2025-05-15 15:58:28, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5522, rt_number=54847, queue=Requests, subject=Create client services account for Qian Gao, ticket_status=closed, client=Econic Bio, priority=45, created=2025-05-14 11:17:37, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

26 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 07:38:29.079286	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079328	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079336	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079342	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079347	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079353	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079360	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079365	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079370	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079375	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079379	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079384	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079389	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079393	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079397	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079402	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079406	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079411	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079416	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079420	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079425	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079429	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079434	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079439	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079444	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079448	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079453	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079457	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079462	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079466	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079471	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079475	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079480	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079484	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079489	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079493	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079498	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079502	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079507	xxx	./services/model.py:838
DEBUG	2026-03-27 07:38:29.079511	xxx	./services/model.py:838