Client updates report (Requests)

21 Apr - 23 May

RT	Client	Replies missed	Subject
54688	Internal		Monthly certificate expiry check
54695	Internal		Purge old client password records
54146	Top To Toe	23 Apr, 05 May	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	eTherapeutics		dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54562	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
54859	Internal		review tiger finder
54746	Internal	09 May, 21 May	Test restore Keycloak
54744	Internal	09 May	Ticket resolution email
54751	Cirencester College		Remove from support: ccweb02,ccweb03,ccsitert
54393	TCV	17 Apr	Test domain?
54389	OpenCorporates	15 Apr	Fix up HAProxy config
54599	TCV	12 May, 19 May	TCV DNS performance
54842	AskBio		New Server and BMC IPs
54606	JISC		OpenAthens patching
54618	OpenCorporates	29 Apr	web / api / frontend redis
54848	OpenCorporates		WARNING: Puppet certificate expiry on compute11.opencorporates.internal
54851	Kahootz		Replacement fileServer Quotes
54672	Kahootz		Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar.
54665	Kahootz		EC private key for a client TLS certificate
54666	Sucden		*.sucden.co.uk unmerged configuration files
54675	Internal		tcl/avon/windmill affinity issue
54603	Sysdoc	25 Apr, 14 May	URL Change for pipelines
54892	AskBio		Handling prompt.synpromics.com URLs
54838	AskBio	18 May	AskBio Highly Available Reverse Proxy
54634	Kahootz		Puppet config
54797	Lantech		IPA-M3 Database backup schedule
54846	OGT		*.ogtip.com connectivity issue
54837	AskBio		Root Passwords for Darkmatter, MacLoud, Talisker, Skye
54621	OpenCorporates		Frontend Sentinels
54909	Geograph		Geograph Gitlab upgrade (18.0.1)
54791	TCV	15 May	Mail forwarding for 2 new queues
54762	Internal		Upgrade GitLab to 17.11.2
54649	AskBio	07 May	Gitlab runners
54866	Internal		os version/codename hostgroup problem
54770	Econic Bio		Configure Microsoft 365 Identity Provider
54864	Internal		Message - Ross Fraser \| Askbio \| 01600 483484
54673	Internal		WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54658	Sysdoc		Fw: Microsoft Defender for Cloud has detected suspicious activity in your environment
54752	Lantech		Liaising in relation to IPA moodle.ipa.ie
54867	AskBio		Login Failure
54631	Internal	30 Apr	Technical leaving actions for Daniel Outten
54763	eTherapeutics		Upgrade GitLab to 17.11.2
54593	Internal		Switch from Puppet Agent to OpenVox Agent
54880	Internal		Add Debian 12.11 to monitoring
54885	Internal		Weekly checks
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54910	OpenCorporates		OpenCorporates Gitlab upgrade 18.0.1
52577	Gravytrain		Gravytrain Linux Support
54597	Internal		Weekly checks
54911	eTherapeutics		ETX Gitlab upgrade (18.0.1)
54836	Internal		Problem uploading document to wiki
54240	Sucden		OLM / Patching
54792	Gravytrain	21 May	Gravytrain indie check
54756	AskBio		Gitlab group access token as ENV variable?
54862	Internal	22 May	fix security mailbox
54765	Geograph		Upgrade GitLab to 17.11.2
54932	Sucden		Weekend Work - Affecting STAR Servers
54344	Internal	16 Apr	Edit organisational chart
54198	OpenCorporates		Support for OC web and api
54782	BD Group	15 May	ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54648	Tusk IC		TUSK IC: Linux password reset
54600	Entrepreneurs Circle		Urgent Update Required: IP Address Change for New HQ
54613	Internal		Gitlab upgrade (17.11.1)
54681	AskBio		Http to https
54660	AskBio	07 May	docker version on iona/mull/coll/jura
54933	AskBio		Alex
54077	Sucden		Support for svaolmgs201
54382	JISC	21 Apr	Google Cloud Armor WAF Implementation Testing
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
54694	Internal		Weekly checks
54873	BD Group		Monitoring changes
54662	TCV	05 May	TCV-Web4 PHP
53754	Internal		Uploading images to wiki
54608	Sucden		Service Removals
54372	OpenCorporates	17 Apr	Improve OC mysql cluster monitoring
54601	OpenCorporates		Frontend Redis Dump
54598	Gravytrain		prod.gt1.grvytrn.co.uk disk full
54617	Geograph		Geograph Gitlab upgrade (17.11.1)
54614	OpenCorporates		OpenCorporates Gitlab upgrade 17.11.1
53354	OGT	04 Feb, 04 Apr, 09 Apr, 15 Apr, 07 May, 13 May	Configure UPSes
54616	eTherapeutics		ETX Gitlab upgrade (17.11.1)
54622	BD Group		IP Whitelisting
54277	Gravytrain		PCCs for Gravytrain
54574	OpenCorporates		Better uptime
54663	AskBio		group change for Andrew Kirkwood
54607	Tusk IC		'arpanpal' gid
54164	Sucden	17 Apr	Sucden systems monitoring cleanup
54405	Internal	21 Apr, 29 Apr, 06 May	Severn memory upgrades
54790	eTherapeutics		DGX SSH keys
54397	Ingeus		Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54202	OpenCorporates	24 Apr	RDS monitoring
54615	Kahootz		Daily dashboard (RT-34259) empty again
54657	Internal		Weekly checks
54654	Cambridge Flow Solutions		cfsj01 node reboot
54270	OpenCorporates		Server support removals
54659	OpenCorporates		OC system removals
54893	OpenCorporates		Bot2 Cert
54872	AskBio		time on EDB-LAB-Skye
54651	Tusk IC		change user passwords
54798	Gravytrain		app.prod.qs1.grvytrn.co.uk unmerged config
54402	OGT	15 Apr	rodney1/2.internal.ogtip.com cluster issue
54800	NFW		nfw access issue
54801	AskBio		prompt docker container / service problem
54479	OpenCorporates	16 Apr, 01 May	Improve OC ES monitoring
54795	Internal		Weekly checks
54748	Tusk IC		new sudo user
54736	ITC Compliance	09 May	DR Testing
54908	Internal		Gitlab upgrade (18.0.1)
54886	Gravytrain		Systemd State on web.prod.qs1.grvytrn.co.uk
54920	Gravytrain		Test access to GravyTrain dev systems
54749	JISC		Re: Google Cloud Armor WAF Implementation Testing
54852	eTherapeutics		Gitlab issues
54380	OGT	17 Apr, 04 May, 16 May	manuel.internal.ogtip.com predictive disk failure
54881	OpenCorporates		Please remove from any systems
54854	AskBio		Connection issues to servers after IP reassignment
54753	OGT		Borg to Restic Switch
54755	AskBio		prompt-softdev.askbio.com and capsiddb-softdev.askbio.com
54678	Cambridge Flow Solutions	07 May	Ansys issue and move SLURM master
54887	Kahootz		openjdk-11/17 patching
54346	AskBio	09 Apr, 15 May	Datavita server migration
54869	AskBio		cc'd tickets
54737	AskBio	09 May, 18 May	PromPT runner and server monitoring on Iona
54692	STS NHS FT	21 May	Quarterly Systems Check
54764	OpenCorporates		Upgrade GitLab to 17.11.2
54185	AskBio		Gitlab move
54919	Gravytrain		Setup client services portal access for Andrew and Greg (GravyTrain)
54771	Sucden		Star Hardware Decommission - Phase 2
54900	JISC		OpenAthens patching for l01 and l02
54670	ERF Electrical	06 May	FTP Access - erfelectrical.co.uk / erfmakingme
54563	Lantech	04 May, 12 May, 21 May	ipa-m3.private.ipa.ie distro upgrade
54667	TCV		mis.tcv.org.uk
54904	AskBio		Science Drive mounts
54853	Sucden		Critical Vulnerability showing in Qualys after patching cycle.
54913	AskBio		pipenv venv location
53867	Ingeus		Azure Database for MariaDB replacement
54863	Kahootz		Kernel update on Oscar and Papa
54870	TCV	21 May	TCV DNS Build/Migration (consultancy)
54860	OpenCorporates	21 May	Find a replacement for git3 SSH back-door
54847	Econic Bio	19 May	Create client services account for Qian Gao
54735	ITC Compliance		Expiring certificate: ITC Compliance
54564	DLS Plastics	05 May	dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates	27 Apr, 13 May	ElastiCache Monitoring
53552	Sylvera	29 Apr	Re-commissionning Super Monster
54931	Aston Matthews		RHEL 6.9 P2V (consultancy)
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
54896	Cambridge Flow Solutions		Request for Quote
54693	Ingeus		Ingeus: login to Azure
54878	AskBio		Gitlab / docker builds in CI
54647	Azura	01 May	Ocado Firewall

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	290.979 msec
System CPU time	27.885 msec
Total CPU time	318.864 msec
Elapsed time	431.606 msec
Context switches	317 voluntary, 895 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&start=2025-04-21
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-23'
'start'	'2025-04-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 4, 21), 'end': datetime.date(2025, 5, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-05-23&start=2025-04-21' [GET]>
tickets	[<Ticket(id=5395, rt_number=54688, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=0, created=2025-05-05 00:00:04, last_txn_id=0>, <Ticket(id=5402, rt_number=54695, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-05-06 00:00:06, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=5265, rt_number=54562, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=closed, client=Quickline, priority=63, created=2025-04-15 11:07:47, last_txn_id=0>, <Ticket(id=5534, rt_number=54859, queue=Requests, subject=review tiger finder, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 10:21:43, last_txn_id=0>, <Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5458, rt_number=54751, queue=Requests, subject=Remove from support: ccweb02,ccweb03,ccsitert, ticket_status=closed, client=Cirencester College, priority=40, created=2025-05-07 09:15:22, last_txn_id=0>, <Ticket(id=5126, rt_number=54393, queue=Requests, subject=Test domain?, ticket_status=closed, client=TCV, priority=43, created=2025-04-09 14:17:33, last_txn_id=0>, <Ticket(id=5122, rt_number=54389, queue=Requests, subject=Fix up HAProxy config, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-04-08 17:41:39, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5517, rt_number=54842, queue=Requests, subject=New Server and BMC IPs, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 20:08:45, last_txn_id=0>, <Ticket(id=5311, rt_number=54606, queue=Requests, subject=OpenAthens patching, ticket_status=closed, client=JISC, priority=1, created=2025-04-23 08:36:10, last_txn_id=0>, <Ticket(id=5323, rt_number=54618, queue=Requests, subject=web / api / frontend redis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 12:01:04, last_txn_id=0>, <Ticket(id=5523, rt_number=54848, queue=Requests, subject=WARNING: Puppet certificate expiry on compute11.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-14 11:42:54, last_txn_id=0>, <Ticket(id=5526, rt_number=54851, queue=Requests, subject=Replacement fileServer Quotes, ticket_status=closed, client=Kahootz, priority=61, created=2025-05-14 14:50:13, last_txn_id=0>, <Ticket(id=5379, rt_number=54672, queue=Requests, subject=Add pmohq.shepherdsafetyservices.com to named.conf.local on oscar., ticket_status=closed, client=Kahootz, priority=61, created=2025-05-01 09:15:50, last_txn_id=0>, <Ticket(id=5372, rt_number=54665, queue=Requests, subject=EC private key for a client TLS certificate, ticket_status=closed, client=Kahootz, priority=60, created=2025-04-30 11:58:15, last_txn_id=0>, <Ticket(id=5373, rt_number=54666, queue=Requests, subject=.sucden.co.uk unmerged configuration files, ticket_status=closed, client=Sucden, priority=40, created=2025-04-30 13:37:48, last_txn_id=0>, <Ticket(id=5382, rt_number=54675, queue=Requests, subject=tcl/avon/windmill affinity issue, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 11:56:49, last_txn_id=2331982>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5567, rt_number=54892, queue=Requests, subject=Handling prompt.synpromics.com URLs, ticket_status=closed, client=AskBio, priority=64, created=2025-05-20 14:02:55, last_txn_id=0>, <Ticket(id=5513, rt_number=54838, queue=Requests, subject=AskBio Highly Available Reverse Proxy , ticket_status=closed, client=AskBio, priority=67, created=2025-05-13 15:30:45, last_txn_id=0>, <Ticket(id=5339, rt_number=54634, queue=Requests, subject=Puppet config, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-25 12:15:48, last_txn_id=0>, <Ticket(id=5504, rt_number=54797, queue=Requests, subject=IPA-M3 Database backup schedule, ticket_status=closed, client=Lantech, priority=41, created=2025-05-13 08:38:59, last_txn_id=0>, <Ticket(id=5521, rt_number=54846, queue=Requests, subject=.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=40, created=2025-05-14 10:46:33, last_txn_id=0>, <Ticket(id=5512, rt_number=54837, queue=Requests, subject=Root Passwords for Darkmatter, MacLoud, Talisker, Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-05-13 14:27:37, last_txn_id=0>, <Ticket(id=5326, rt_number=54621, queue=Requests, subject=Frontend Sentinels, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 14:18:44, last_txn_id=0>, <Ticket(id=5583, rt_number=54909, queue=Requests, subject=Geograph Gitlab upgrade (18.0.1), ticket_status=closed, client=Geograph, priority=40, created=2025-05-22 08:46:05, last_txn_id=0>, <Ticket(id=5498, rt_number=54791, queue=Requests, subject=Mail forwarding for 2 new queues, ticket_status=closed, client=TCV, priority=42, created=2025-05-12 13:53:57, last_txn_id=0>, <Ticket(id=5469, 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created=2025-05-15 15:58:28, last_txn_id=0>, <Ticket(id=5545, rt_number=54870, queue=Requests, subject=TCV DNS Build/Migration (consultancy) , ticket_status=closed, client=TCV, priority=47, created=2025-05-16 12:04:23, last_txn_id=0>, <Ticket(id=5535, rt_number=54860, queue=Requests, subject=Find a replacement for git3 SSH back-door, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-05-15 11:24:10, last_txn_id=0>, <Ticket(id=5522, rt_number=54847, queue=Requests, subject=Create client services account for Qian Gao, ticket_status=closed, client=Econic Bio, priority=45, created=2025-05-14 11:17:37, last_txn_id=0>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5604, rt_number=54931, queue=Requests, subject=RHEL 6.9 P2V (consultancy), ticket_status=closed, client=Aston Matthews, priority=45, created=2025-05-23 12:18:46, last_txn_id=0>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5571, rt_number=54896, queue=Requests, subject=Request for Quote, ticket_status=closed, client=Cambridge Flow Solutions, priority=5, created=2025-05-20 22:02:23, last_txn_id=2353372>, <Ticket(id=5400, rt_number=54693, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-05-05 00:00:10, last_txn_id=0>, <Ticket(id=5553, rt_number=54878, queue=Requests, subject=Gitlab / docker builds in CI, ticket_status=closed, client=AskBio, priority=50, created=2025-05-19 08:36:40, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

21 Apr - 23 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 05:10:46.524921	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.524975	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.524985	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.524992	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.524998	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525003	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525009	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525015	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525021	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525027	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525032	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525038	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525043	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525048	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525054	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525060	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525065	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525071	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525076	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525082	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525088	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525094	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525100	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525106	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525112	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525118	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525124	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525130	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525135	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525142	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525148	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525153	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525158	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525163	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525169	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525174	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525180	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525186	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525191	xxx	./services/model.py:838
DEBUG	2026-07-11 05:10:46.525196	xxx	./services/model.py:838