Client updates report (Requests)

12 May

RT	Client	Replies missed	Subject
54146	Top To Toe		RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54746	Internal	09 May	Test restore Keycloak
54744	Internal	09 May	Ticket resolution email
54599	TCV		TCV DNS performance
54603	Sysdoc		URL Change for pipelines
54791	TCV		Mail forwarding for 2 new queues
54649	AskBio	09 May	Gitlab runners
54770	Econic Bio		Configure Microsoft 365 Identity Provider
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
52577	Gravytrain		Gravytrain Linux Support
54792	Gravytrain		Gravytrain indie check
54756	AskBio		Gitlab group access token as ENV variable?
54782	BD Group		ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
53354	OGT		Configure UPSes
54405	Internal	06 May	Severn memory upgrades
54790	eTherapeutics		DGX SSH keys
54651	Tusk IC		change user passwords
54402	OGT	15 Apr	rodney1/2.internal.ogtip.com cluster issue
54479	OpenCorporates		Improve OC ES monitoring
54748	Tusk IC		new sudo user
54736	ITC Compliance	09 May	DR Testing
54380	OGT	06 May	manuel.internal.ogtip.com predictive disk failure
54753	OGT		Borg to Restic Switch
54678	Cambridge Flow Solutions	07 May	Ansys issue and move SLURM master
54346	AskBio		Datavita server migration
54737	AskBio	09 May	PromPT runner and server monitoring on Iona
54692	STS NHS FT		Quarterly Systems Check
54185	AskBio		Gitlab move
54771	Sucden		Star Hardware Decommission - Phase 2
54670	ERF Electrical		FTP Access - erfelectrical.co.uk / erfmakingme
54563	Lantech		ipa-m3.private.ipa.ie distro upgrade
54667	TCV		mis.tcv.org.uk
53867	Ingeus		Azure Database for MariaDB replacement
54735	ITC Compliance		Expiring certificate: ITC Compliance
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates		ElastiCache Monitoring
53552	Sylvera	21 Apr	Re-commissionning Super Monster
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
54647	Azura		Ocado Firewall

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	111.073 msec
System CPU time	3.920 msec
Total CPU time	114.993 msec
Elapsed time	148.762 msec
Context switches	113 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-12&start=2025-05-12
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-12'
'start'	'2025-05-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 5, 12), 'end': datetime.date(2025, 5, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-05-12&start=2025-05-12' [GET]>
tickets	[<Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=5453, rt_number=54746, queue=Requests, subject=Test restore Keycloak, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 17:51:43, last_txn_id=0>, <Ticket(id=5451, rt_number=54744, queue=Requests, subject=Ticket resolution email, ticket_status=closed, client=Internal, priority=45, created=2025-05-06 16:00:55, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5498, rt_number=54791, queue=Requests, subject=Mail forwarding for 2 new queues, ticket_status=closed, client=TCV, priority=42, created=2025-05-12 13:53:57, last_txn_id=0>, <Ticket(id=5354, rt_number=54649, queue=Requests, subject=Gitlab runners, ticket_status=closed, client=AskBio, priority=42, created=2025-04-28 14:09:15, last_txn_id=0>, <Ticket(id=5477, rt_number=54770, queue=Requests, subject=Configure Microsoft 365 Identity Provider, ticket_status=closed, client=Econic Bio, priority=2, created=2025-05-08 15:50:21, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=5499, rt_number=54792, queue=Requests, subject=Gravytrain indie check, ticket_status=closed, client=Gravytrain, priority=42, created=2025-05-12 16:10:09, last_txn_id=0>, <Ticket(id=5463, rt_number=54756, queue=Requests, subject=Gitlab group access token as ENV variable? , ticket_status=closed, client=AskBio, priority=43, created=2025-05-07 16:35:46, last_txn_id=2341789>, <Ticket(id=5489, rt_number=54782, queue=Requests, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=63, created=2025-05-09 21:34:15, last_txn_id=0>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=5138, rt_number=54405, queue=Requests, subject=Severn memory upgrades, ticket_status=closed, client=Internal, priority=44, created=2025-04-10 09:40:13, last_txn_id=0>, <Ticket(id=5497, rt_number=54790, queue=Requests, subject=DGX SSH keys, ticket_status=closed, client=eTherapeutics, priority=42, created=2025-05-12 13:11:43, last_txn_id=0>, <Ticket(id=5356, rt_number=54651, queue=Requests, subject=change user passwords , ticket_status=closed, client=Tusk IC, priority=42, created=2025-04-28 14:58:00, last_txn_id=0>, <Ticket(id=5135, rt_number=54402, queue=Requests, subject=rodney1/2.internal.ogtip.com cluster issue, ticket_status=closed, client=OGT, priority=44, created=2025-04-10 08:07:31, last_txn_id=0>, <Ticket(id=5216, rt_number=54479, queue=Requests, subject=Improve OC ES monitoring , ticket_status=closed, client=OpenCorporates, priority=64, created=2025-04-11 00:09:07, last_txn_id=0>, <Ticket(id=5455, rt_number=54748, queue=Requests, subject=new sudo user, ticket_status=closed, client=Tusk IC, priority=42, created=2025-05-07 08:04:03, last_txn_id=0>, <Ticket(id=5443, rt_number=54736, queue=Requests, subject=DR Testing, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-05-06 12:41:55, last_txn_id=0>, <Ticket(id=5113, rt_number=54380, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=44, created=2025-04-08 08:14:32, last_txn_id=0>, <Ticket(id=5460, rt_number=54753, queue=Requests, subject=Borg to Restic Switch, ticket_status=closed, client=OGT, priority=47, created=2025-05-07 10:26:49, last_txn_id=0>, <Ticket(id=5385, rt_number=54678, queue=Requests, subject=Ansys issue and move SLURM master, ticket_status=closed, client=Cambridge Flow Solutions, priority=43, created=2025-05-02 07:33:47, last_txn_id=2330563>, <Ticket(id=5077, rt_number=54346, queue=Requests, subject=Datavita server migration, ticket_status=closed, client=AskBio, priority=65, created=2025-04-03 19:01:51, last_txn_id=0>, <Ticket(id=5444, rt_number=54737, queue=Requests, subject=PromPT runner and server monitoring on Iona, ticket_status=closed, client=AskBio, priority=45, created=2025-05-06 14:22:12, last_txn_id=0>, <Ticket(id=5399, rt_number=54692, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=45, created=2025-05-05 00:00:09, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5478, rt_number=54771, queue=Requests, subject=Star Hardware Decommission - Phase 2, ticket_status=closed, client=Sucden, priority=43, created=2025-05-08 16:47:18, last_txn_id=0>, <Ticket(id=5377, rt_number=54670, queue=Requests, subject=FTP Access - erfelectrical.co.uk / erfmakingme, ticket_status=closed, client=ERF Electrical, priority=44, created=2025-05-01 08:22:46, last_txn_id=0>, <Ticket(id=5266, rt_number=54563, queue=Requests, subject=ipa-m3.private.ipa.ie distro upgrade, ticket_status=closed, client=Lantech, priority=25, created=2025-04-15 11:10:53, last_txn_id=0>, <Ticket(id=5374, rt_number=54667, queue=Requests, subject=mis.tcv.org.uk, ticket_status=closed, client=TCV, priority=44, created=2025-04-30 15:53:23, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=5442, rt_number=54735, queue=Requests, subject=Expiring certificate: ITC Compliance, ticket_status=closed, client=ITC Compliance, priority=66, created=2025-05-06 12:32:51, last_txn_id=2345393>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>]

Client updates report (Requests)

12 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 10:59:49.954370	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954422	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954432	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954440	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954447	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954455	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954464	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954470	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954478	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954484	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954491	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954498	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954504	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954510	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954516	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954521	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954527	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954532	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954538	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954543	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954549	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954554	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954560	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954565	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954572	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954577	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954585	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954594	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954602	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954610	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954617	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954625	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954633	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954641	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954647	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954652	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954657	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954662	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954668	xxx	./services/model.py:838
DEBUG	2026-03-27 10:59:49.954675	xxx	./services/model.py:838