Client updates report (Requests)

24 Mar - 25 Apr

RT	Client	Replies missed	Subject
54190	Sucden		Capacity monitoring
54146	Top To Toe	26 Mar, 17 Apr	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	eTherapeutics	22 Apr	dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54562	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
54311	Sucden		Load monitoring of Interstar01-06
54393	TCV	17 Apr	Test domain?
54389	OpenCorporates	15 Apr	Fix up HAProxy config
54599	TCV		TCV DNS performance
54606	JISC		OpenAthens patching
54134	AskBio	24 Mar, 01 Apr, 08 Apr	Email from Iona and other datacentre servers
54618	OpenCorporates		web / api / frontend redis
54245	BD Group		e
54603	Sysdoc		URL Change for pipelines
54634	Kahootz		Puppet config
53798	Quickline		Out of band access
54621	OpenCorporates		Frontend Sentinels
54371	Edinburgh University		mathsgpu2/3
54375	Kahootz		Expired Puppet Release Key on Golf
54631	Internal		Technical leaving actions for Daniel Outten
54483	OpenCorporates		OpenC Release
54515	OpenCorporates		Openc API - Release code to pre-production environment
54593	Internal		Switch from Puppet Agent to OpenVox Agent
54361	OGT		Create client services account for Jolyon Holdstock
54264	Internal		Gitlab upgrade (17.10.1)
54230	Visku		Maintenance window
54227	Imoves		Maintenance window
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54335	Cambridge Flow Solutions	07 Apr	Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54156	Cambridge Flow Solutions		Tiger P12 certificate renewal
53911	Cambridge Flow Solutions		J Cluster - UCX
54199	OpenCorporates		elasticsearch cluster hardware issue
54403	Kahootz		Backups
52577	Gravytrain		Gravytrain Linux Support
54377	AskBio		List of Managed Servers
54207	TCV		Removal of Websites
54260	Internal		Indie checks for rc-mss.reigate.ac.uk
54597	Internal		Weekly checks
54364	Internal		Monthly certificate expiry check
54201	OpenCorporates		Bot1 running slow
54404	OpenCorporates		Staging Mesos
53983	Internal	27 Feb, 08 Apr	Test restore NetBox
54240	Sucden	14 Apr, 22 Apr	OLM / Patching
54145	OpenCorporates	01 Apr	DB Cleanup tasks
54497	Sucden	16 Apr	FW: STAR hardware decommission
54350	TCV		Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54294	DLS Plastics		DLS potential ransomware infection
54385	Internal		A verified domain was added to your Microsoft 365 account
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
54368	Internal		Quarterly Ouse Failover Test
54394	OpenCorporates		Ad hoc support requests next week
54205	eTherapeutics	26 Mar	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54387	OpenCorporates		Creating an RDP snapshot of frontend Redis (10.43.15.31)
54196	eTherapeutics	28 Mar, 08 Apr	Remove stardrop from support
54343	BD Group		Server Time Configuration
54324	Sucden	04 Apr	Onboarding of svaolmgs201
54520	AskBio		/tmp cleared on Coll, Jura, Mull and Iona
54237	OpenCorporates		Pls remove
54222	BD Group		Permissions Policy Update
54233	Geograph		Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54244	Tusk IC		new user
54367	Ingeus		Ingeus: login to Azure
54369	Tusk IC		update user details
54327	ITC Compliance		System uptime
54379	Internal		Weekly checks
54567	OpenCorporates		OpenC API - PR to remove Circle CI tests and replace with GitHub Workflow
54228	ERF Electrical	06 Apr	Maintenance window
54388	AskBio		Odd tcl/Docker behaviour
54344	Internal	08 Apr, 16 Apr	Edit organisational chart
54271	Internal		Eibhlín account details (technical)
54198	OpenCorporates	09 Apr, 19 Apr	Support for OC web and api
54559	Internal		Weekly checks
54519	OpenCorporates		Openc API - GitHub repo, remove CircleCI
54234	OpenCorporates		Remove search6 from support
54267	OpenCorporates		OpenCorporates Gitlab upgrade 17.10.1
54299	Kahootz		Borgbackup question
53945	NovaData	24 Mar	Novadata backup cost
54352	TCV		TCV Domains
54576	BD Group		PEN Tests
54239	Ingeus	28 Mar, 09 Apr	Fwd: Azure DevOps personal access token nearing expiration
54238	Edinburgh University		mathsgpu3
54398	Geograph		Geograph Gitlab upgrade (17.10.4)
54286	Trident Honda		Backup service
54295	OpenCorporates		Pls Remove
54312	Entrepreneurs Circle		IP Address Change - SFTP
54179	Internal	25 Mar	Switch from mlocate to plocate for debian 12/ubuntu 24.04
54268	OpenCorporates		downgrade all the search1-5 from premier to business
54287	Internal		I can't access Slack
54316	Internal		Weekly checks
54317	Internal		Purge old client password records
54340	NFW		Allias
54323	Entrepreneurs Circle		Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54028	Rotastat		Expiring certificate \| gallus.rotastat.com
54348	Sylvera		Sylvera monthly backup check and tape swap
54345	AskBio		URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54355	Cambridge Flow Solutions		cfsj03 node reboot
54399	OpenCorporates		OpenCorporates Gitlab upgrade (17.10.4)
54163	JISC	21 Mar	Server patching for l01 and l02
54265	Geograph		Geograph Gitlab upgrade (17.10.1)
54252	AskBio		skye + weka + zipfile read failing
54266	eTherapeutics		ETX Gitlab upgrade (17.10.1)
54589	Sucden		Indie check of svaolmgs201
54575	OpenCorporates		OpenC - GitHub PR to deploy code to PreProd environment
54580	OpenCorporates		OpenC - GitHub PR to deploy release 1.1.5 to Production
54400	eTherapeutics		ETX Gitlab upgrade (17.10.4)
54600	Entrepreneurs Circle		Urgent Update Required: IP Address Change for New HQ
54032	Azura		ford1/2.opentrk.com expiring certificate
54212	Internal		DigitalOcean scheduled maintenance window
54170	Internal		Capacity management system
54226	Internal		Weekly checks
54374	AskBio		UPS beeping
54332	Internal		Update Lime Survey installation
54613	Internal		Gitlab upgrade (17.11.1)
54395	Internal		Gitlab upgrade (17.10.4)
54354	Kahootz	09 Apr	Apache Logs
54008	BD Group	21 Mar, 07 Apr	Stage Server
54077	Sucden	20 Mar, 31 Mar	Support for svaolmgs201
54382	JISC	21 Apr	Google Cloud Armor WAF Implementation Testing
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	10 Apr, 22 Apr	Email issue (not normal support question)
53754	Internal	27 Mar, 04 Apr, 22 Apr	Uploading images to wiki
54608	Sucden		Service Removals
54372	OpenCorporates	11 Apr, 17 Apr	Improve OC mysql cluster monitoring
54601	OpenCorporates		Frontend Redis Dump
54598	Gravytrain		prod.gt1.grvytrn.co.uk disk full
54617	Geograph		Geograph Gitlab upgrade (17.11.1)
54614	OpenCorporates		OpenCorporates Gitlab upgrade 17.11.1
53354	OGT	04 Feb, 04 Apr, 09 Apr, 15 Apr	Configure UPSes
54616	eTherapeutics		ETX Gitlab upgrade (17.11.1)
54622	BD Group		IP Whitelisting
54474	Kahootz		Tomcat startup
54277	Gravytrain	04 Apr	PCCs for Gravytrain
54574	OpenCorporates		Better uptime
54607	Tusk IC		'arpanpal' gid
54164	Sucden	21 Mar, 27 Mar, 08 Apr, 17 Apr	Sucden systems monitoring cleanup
54405	Internal	21 Apr	Severn memory upgrades
54397	Ingeus		Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54202	OpenCorporates	31 Mar, 04 Apr, 24 Apr	RDS monitoring
54615	Kahootz		Daily dashboard (RT-34259) empty again
54270	OpenCorporates		Server support removals
54402	OGT	15 Apr	rodney1/2.internal.ogtip.com cluster issue
54479	OpenCorporates	16 Apr	Improve OC ES monitoring
54380	OGT	16 Apr	manuel.internal.ogtip.com predictive disk failure
54346	AskBio	09 Apr	Datavita server migration
54185	AskBio	25 Mar	Gitlab move
54563	Lantech		ipa-m3.private.ipa.ie distro upgrade
53867	Ingeus	09 Apr	Azure Database for MariaDB replacement
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates	15 Apr	ElastiCache Monitoring
53552	Sylvera	09 Apr	Re-commissionning Super Monster
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support
51406	NovaData		Novadata CentOS7 EOL

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	298.309 msec
System CPU time	22.939 msec
Total CPU time	321.248 msec
Elapsed time	375.828 msec
Context switches	364 voluntary, 145 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-25&start=2025-03-24
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-25'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 24), 'end': datetime.date(2025, 4, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-04-25&start=2025-03-24' [GET]>
tickets	[<Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=5265, rt_number=54562, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=closed, client=Quickline, priority=63, created=2025-04-15 11:07:47, last_txn_id=0>, <Ticket(id=5040, rt_number=54311, queue=Requests, subject=Load monitoring of Interstar01-06, ticket_status=closed, client=Sucden, priority=2, created=2025-03-31 13:43:19, last_txn_id=0>, <Ticket(id=5126, rt_number=54393, queue=Requests, subject=Test domain?, ticket_status=closed, client=TCV, priority=43, created=2025-04-09 14:17:33, last_txn_id=0>, <Ticket(id=5122, rt_number=54389, queue=Requests, subject=Fix up HAProxy config, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-04-08 17:41:39, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5311, rt_number=54606, queue=Requests, subject=OpenAthens patching, ticket_status=closed, client=JISC, priority=1, created=2025-04-23 08:36:10, last_txn_id=0>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=5323, rt_number=54618, queue=Requests, subject=web / api / frontend redis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 12:01:04, last_txn_id=0>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5339, rt_number=54634, queue=Requests, subject=Puppet config, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-25 12:15:48, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=5326, rt_number=54621, queue=Requests, subject=Frontend Sentinels, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-04-24 14:18:44, last_txn_id=0>, <Ticket(id=5104, rt_number=54371, queue=Requests, subject=mathsgpu2/3, ticket_status=closed, client=Edinburgh University, priority=0, created=2025-04-07 09:09:48, last_txn_id=0>, <Ticket(id=5108, rt_number=54375, queue=Requests, subject=Expired Puppet Release Key on Golf, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-07 15:59:17, last_txn_id=0>, <Ticket(id=5336, rt_number=54631, queue=Requests, subject=Technical leaving actions for Daniel Outten, ticket_status=closed, client=Internal, priority=42, created=2025-04-25 10:50:21, last_txn_id=0>, <Ticket(id=5220, rt_number=54483, queue=Requests, subject=OpenC Release, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-04-11 11:25:27, last_txn_id=0>, <Ticket(id=5251, rt_number=54515, queue=Requests, subject=Openc API - Release code to pre-production environment, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-04-14 11:29:00, last_txn_id=0>, <Ticket(id=5298, rt_number=54593, queue=Requests, subject=Switch from Puppet Agent to OpenVox Agent, ticket_status=closed, client=Internal, priority=42, created=2025-04-17 16:27:22, last_txn_id=0>, <Ticket(id=5092, rt_number=54361, queue=Requests, subject=Create client services account for Jolyon Holdstock, ticket_status=closed, client=OGT, priority=42, created=2025-04-06 13:44:09, last_txn_id=0>, <Ticket(id=4994, rt_number=54264, queue=Requests, subject=Gitlab upgrade (17.10.1), ticket_status=closed, client=Internal, priority=40, created=2025-03-27 08:47:58, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5065, rt_number=54335, queue=Requests, subject=Ansys CFX 2024R2 not running on J cluster using slurm job scheduler, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-04-02 11:29:10, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=5136, rt_number=54403, queue=Requests, subject=Backups, 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rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=5278, rt_number=54574, queue=Requests, subject=Better uptime, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-04-16 08:32:12, last_txn_id=0>, <Ticket(id=5312, rt_number=54607, queue=Requests, subject='arpanpal' gid , ticket_status=closed, client=Tusk IC, priority=1, created=2025-04-23 09:33:10, last_txn_id=0>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=5138, rt_number=54405, queue=Requests, subject=Severn memory upgrades, ticket_status=closed, client=Internal, priority=44, created=2025-04-10 09:40:13, last_txn_id=0>, <Ticket(id=5130, rt_number=54397, queue=Requests, subject=Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s), 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rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

24 Mar - 25 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 08:39:57.851075	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851216	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851227	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851234	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851241	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851247	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851252	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851257	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851262	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851267	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851272	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851277	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851285	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851292	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851297	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851307	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851314	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851319	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851324	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851329	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851334	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851339	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851344	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851348	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851353	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851358	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851368	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851374	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851379	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851384	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851389	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851395	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851399	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851404	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851410	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851416	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851426	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851431	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851436	xxx	./services/model.py:838
DEBUG	2026-07-11 08:39:57.851440	xxx	./services/model.py:838