Client updates report (Requests)

23 Apr

RT	Client	Replies missed	Subject
54146	Top To Toe		RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	eTherapeutics		dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54562	Quickline		aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade
54393	TCV	17 Apr	Test domain?
54389	OpenCorporates	15 Apr	Fix up HAProxy config
54599	TCV		TCV DNS performance
54606	JISC		OpenAthens patching
54603	Sysdoc		URL Change for pipelines
54593	Internal		Switch from Puppet Agent to OpenVox Agent
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
52577	Gravytrain		Gravytrain Linux Support
54240	Sucden		OLM / Patching
54344	Internal	16 Apr	Edit organisational chart
54198	OpenCorporates		Support for OC web and api
54077	Sucden		Support for svaolmgs201
54382	JISC	21 Apr	Google Cloud Armor WAF Implementation Testing
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal		Uploading images to wiki
54608	Sucden		Service Removals
54372	OpenCorporates	17 Apr	Improve OC mysql cluster monitoring
54601	OpenCorporates		Frontend Redis Dump
54598	Gravytrain		prod.gt1.grvytrn.co.uk disk full
53354	OGT		Configure UPSes
54277	Gravytrain	19 Apr	PCCs for Gravytrain
54574	OpenCorporates		Better uptime
54607	Tusk IC		'arpanpal' gid
54164	Sucden	17 Apr	Sucden systems monitoring cleanup
54405	Internal	21 Apr	Severn memory upgrades
54397	Ingeus		Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s)
54202	OpenCorporates		RDS monitoring
54270	OpenCorporates		Server support removals
54402	OGT	15 Apr	rodney1/2.internal.ogtip.com cluster issue
54479	OpenCorporates	16 Apr	Improve OC ES monitoring
54380	OGT	17 Apr	manuel.internal.ogtip.com predictive disk failure
54346	AskBio	09 Apr	Datavita server migration
54185	AskBio		Gitlab move
54563	Lantech		ipa-m3.private.ipa.ie distro upgrade
53867	Ingeus		Azure Database for MariaDB replacement
54564	DLS Plastics		dls-zimbra1.dls.internal distro upgrade
54440	OpenCorporates		ElastiCache Monitoring
53552	Sylvera	09 Apr	Re-commissionning Super Monster
54566	Aston Matthews		Support Tree / Aston Matthews - Linux Support

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	106.779 msec
System CPU time	7.907 msec
Total CPU time	114.686 msec
Elapsed time	151.260 msec
Context switches	122 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-23&start=2025-04-23
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-23'
'start'	'2025-04-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 4, 23), 'end': datetime.date(2025, 4, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-04-23&start=2025-04-23' [GET]>
tickets	[<Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=5265, rt_number=54562, queue=Requests, subject=aql-svr-zabbix-app/aql-svr-zabbix-db distro upgrade, ticket_status=closed, client=Quickline, priority=63, created=2025-04-15 11:07:47, last_txn_id=0>, <Ticket(id=5126, rt_number=54393, queue=Requests, subject=Test domain?, ticket_status=closed, client=TCV, priority=43, created=2025-04-09 14:17:33, last_txn_id=0>, <Ticket(id=5122, rt_number=54389, queue=Requests, subject=Fix up HAProxy config, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-04-08 17:41:39, last_txn_id=0>, <Ticket(id=5304, rt_number=54599, queue=Requests, subject=TCV DNS performance , ticket_status=closed, client=TCV, priority=48, created=2025-04-22 10:40:18, last_txn_id=0>, <Ticket(id=5311, rt_number=54606, queue=Requests, subject=OpenAthens patching, ticket_status=closed, client=JISC, priority=1, created=2025-04-23 08:36:10, last_txn_id=0>, <Ticket(id=5308, rt_number=54603, queue=Requests, subject=URL Change for pipelines, ticket_status=closed, client=Sysdoc, priority=6, created=2025-04-22 15:46:57, last_txn_id=0>, <Ticket(id=5298, rt_number=54593, queue=Requests, subject=Switch from Puppet Agent to OpenVox Agent, ticket_status=closed, client=Internal, priority=42, created=2025-04-17 16:27:22, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=5075, rt_number=54344, queue=Requests, subject=Edit organisational chart, ticket_status=closed, client=Internal, priority=44, created=2025-04-03 14:54:13, last_txn_id=0>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=5115, rt_number=54382, queue=Requests, subject=Google Cloud Armor WAF Implementation Testing, ticket_status=closed, client=JISC, priority=63, created=2025-04-08 10:02:15, last_txn_id=0>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=5313, rt_number=54608, queue=Requests, subject=Service Removals, ticket_status=closed, client=Sucden, priority=0, created=2025-04-23 10:04:28, last_txn_id=0>, <Ticket(id=5105, rt_number=54372, queue=Requests, subject=Improve OC mysql cluster monitoring, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-07 09:10:45, last_txn_id=0>, <Ticket(id=5306, rt_number=54601, queue=Requests, subject=Frontend Redis Dump, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-04-22 12:29:50, last_txn_id=0>, <Ticket(id=5303, rt_number=54598, queue=Requests, subject=prod.gt1.grvytrn.co.uk disk full, ticket_status=closed, client=Gravytrain, priority=41, created=2025-04-22 09:45:21, last_txn_id=0>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=5006, rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=5278, rt_number=54574, queue=Requests, subject=Better uptime, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-04-16 08:32:12, last_txn_id=0>, <Ticket(id=5312, rt_number=54607, queue=Requests, subject='arpanpal' gid , ticket_status=closed, client=Tusk IC, priority=1, created=2025-04-23 09:33:10, last_txn_id=0>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=5138, rt_number=54405, queue=Requests, subject=Severn memory upgrades, ticket_status=closed, client=Internal, priority=44, created=2025-04-10 09:40:13, last_txn_id=0>, <Ticket(id=5130, rt_number=54397, queue=Requests, subject=Fwd: PIM: Tiger Admin 365's Owner role expires in 14 day(s), ticket_status=closed, client=Ingeus, priority=43, created=2025-04-09 15:52:27, last_txn_id=0>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>, <Ticket(id=5135, rt_number=54402, queue=Requests, subject=rodney1/2.internal.ogtip.com cluster issue, ticket_status=closed, client=OGT, priority=44, created=2025-04-10 08:07:31, last_txn_id=0>, <Ticket(id=5216, rt_number=54479, queue=Requests, subject=Improve OC ES monitoring , ticket_status=closed, client=OpenCorporates, priority=64, created=2025-04-11 00:09:07, last_txn_id=0>, <Ticket(id=5113, rt_number=54380, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=44, created=2025-04-08 08:14:32, last_txn_id=0>, <Ticket(id=5077, rt_number=54346, queue=Requests, subject=Datavita server migration, ticket_status=closed, client=AskBio, priority=65, created=2025-04-03 19:01:51, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=5266, rt_number=54563, queue=Requests, subject=ipa-m3.private.ipa.ie distro upgrade, ticket_status=closed, client=Lantech, priority=25, created=2025-04-15 11:10:53, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=5267, rt_number=54564, queue=Requests, subject=dls-zimbra1.dls.internal distro upgrade, ticket_status=closed, client=DLS Plastics, priority=27, created=2025-04-15 11:13:16, last_txn_id=0>, <Ticket(id=5173, rt_number=54440, queue=Requests, subject=ElastiCache Monitoring, ticket_status=closed, client=OpenCorporates, priority=47, created=2025-04-10 10:52:28, last_txn_id=0>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=5269, rt_number=54566, queue=Requests, subject=Support Tree / Aston Matthews - Linux Support, ticket_status=closed, client=Aston Matthews, priority=47, created=2025-04-15 13:48:53, last_txn_id=0>]

Client updates report (Requests)

23 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 15:34:05.113361	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113551	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113566	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113576	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113584	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113591	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113598	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113611	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113618	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113639	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113658	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113667	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113687	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113694	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113701	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113708	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113714	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113721	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113728	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113734	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113741	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113747	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113754	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113760	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113767	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113778	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113787	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113794	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113806	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113816	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113823	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113832	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113842	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113864	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113871	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113877	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113884	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113891	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113897	xxx	./services/model.py:838
DEBUG	2026-03-27 15:34:05.113903	xxx	./services/model.py:838