Client updates report (Requests)

03 Mar - 04 Apr

RT	Client	Replies missed	Subject
54190	Sucden		Capacity monitoring
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
54027	Azura	06 Mar	Certificate expiring \| paneltex & spare
54146	Top To Toe	19 Mar, 26 Mar	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	eTherapeutics		dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54161	Internal		Weekly checks
54311	Sucden	03 Apr	Load monitoring of Interstar01-06
54025	Kahootz		New mariadb-server updates for Sierra and Tango
53923	Sucden	03 Mar	equistar02 - dracut mode
54134	AskBio	18 Mar, 24 Mar, 01 Apr	Email from Iona and other datacentre servers
54245	BD Group		e
53798	Quickline		Out of band access
54086	AskBio		AskBio hosts down
54264	Internal		Gitlab upgrade (17.10.1)
54230	Visku		Maintenance window
54227	Imoves		Maintenance window
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54335	Cambridge Flow Solutions		Ansys CFX 2024R2 not running on J cluster using slurm job scheduler
54156	Cambridge Flow Solutions		Tiger P12 certificate renewal
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
54199	OpenCorporates		elasticsearch cluster hardware issue
52577	Gravytrain		Gravytrain Linux Support
54207	TCV		Removal of Websites
54260	Internal		Indie checks for rc-mss.reigate.ac.uk
54131	Internal		TCL self hosted packages
54201	OpenCorporates		Bot1 running slow
53983	Internal	27 Feb	Test restore NetBox
54240	Sucden		OLM / Patching
54145	OpenCorporates	19 Mar, 01 Apr	DB Cleanup tasks
54350	TCV		Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null
54294	DLS Plastics		DLS potential ransomware infection
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
54205	eTherapeutics	26 Mar	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54196	eTherapeutics	28 Mar	Remove stardrop from support
54343	BD Group		Server Time Configuration
54324	Sucden		Onboarding of svaolmgs201
54237	OpenCorporates		Pls remove
54222	BD Group		Permissions Policy Update
54233	Geograph		Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54244	Tusk IC		new user
54327	ITC Compliance		System uptime
54228	ERF Electrical		Maintenance window
54344	Internal		Edit organisational chart
54271	Internal		Eibhlín account details (technical)
54198	OpenCorporates		Support for OC web and api
54234	OpenCorporates		Remove search6 from support
54267	OpenCorporates		OpenCorporates Gitlab upgrade 17.10.1
54299	Kahootz		Borgbackup question
53945	NovaData	27 Feb, 24 Mar	Novadata backup cost
54352	TCV		TCV Domains
54239	Ingeus	28 Mar	Fwd: Azure DevOps personal access token nearing expiration
54238	Edinburgh University		mathsgpu3
54286	Trident Honda		Backup service
54295	OpenCorporates		Pls Remove
54312	Entrepreneurs Circle		IP Address Change - SFTP
54179	Internal	25 Mar	Switch from mlocate to plocate for debian 12/ubuntu 24.04
54268	OpenCorporates		downgrade all the search1-5 from premier to business
54287	Internal		I can't access Slack
54316	Internal		Weekly checks
54317	Internal		Purge old client password records
54340	NFW		Allias
54323	Entrepreneurs Circle		Request for IP Update – inprog.entrepreneurscircle.org - Access Issue
54028	Rotastat	06 Mar	Expiring certificate \| gallus.rotastat.com
54348	Sylvera		Sylvera monthly backup check and tape swap
54345	AskBio		URGENT - Encryption Keys for COLL, JURA, IONA, MULL
54355	Cambridge Flow Solutions		cfsj03 node reboot
54163	JISC	21 Mar	Server patching for l01 and l02
54265	Geograph		Geograph Gitlab upgrade (17.10.1)
54252	AskBio		skye + weka + zipfile read failing
54266	eTherapeutics		ETX Gitlab upgrade (17.10.1)
54032	Azura	07 Mar	ford1/2.opentrk.com expiring certificate
54212	Internal		DigitalOcean scheduled maintenance window
54170	Internal		Capacity management system
54226	Internal		Weekly checks
54332	Internal		Update Lime Survey installation
54354	Kahootz		Apache Logs
54008	BD Group	04 Mar, 21 Mar	Stage Server
54077	Sucden	20 Mar, 31 Mar	Support for svaolmgs201
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	05 Mar, 26 Mar	Email issue (not normal support question)
53754	Internal	10 Mar, 21 Mar, 27 Mar	Uploading images to wiki
53354	OGT	04 Feb	Configure UPSes
54277	Gravytrain		PCCs for Gravytrain
54164	Sucden	21 Mar, 27 Mar	Sucden systems monitoring cleanup
54202	OpenCorporates	31 Mar	RDS monitoring
54270	OpenCorporates		Server support removals
54346	AskBio		Datavita server migration
54185	AskBio	25 Mar	Gitlab move
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera	19 Mar	Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	185.316 msec
System CPU time	12.018 msec
Total CPU time	197.334 msec
Elapsed time	245.749 msec
Context switches	299 voluntary, 75 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-04&start=2025-03-03
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-04'
'start'	'2025-03-03'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 3), 'end': datetime.date(2025, 4, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-04-04&start=2025-03-03' [GET]>
tickets	[<Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4891, rt_number=54161, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-18 00:00:02, last_txn_id=0>, <Ticket(id=5040, rt_number=54311, queue=Requests, subject=Load monitoring of Interstar01-06, ticket_status=closed, client=Sucden, priority=2, created=2025-03-31 13:43:19, last_txn_id=0>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=4994, rt_number=54264, queue=Requests, subject=Gitlab upgrade (17.10.1), ticket_status=closed, client=Internal, priority=40, created=2025-03-27 08:47:58, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=5065, rt_number=54335, queue=Requests, subject=Ansys CFX 2024R2 not running on J cluster using slurm job scheduler, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-04-02 11:29:10, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4990, rt_number=54260, queue=Requests, subject=Indie checks for rc-mss.reigate.ac.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-26 16:04:30, last_txn_id=0>, <Ticket(id=4861, rt_number=54131, queue=Requests, subject=TCL self hosted packages, ticket_status=closed, client=Internal, priority=42, created=2025-03-13 10:17:40, last_txn_id=2302317>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=5081, rt_number=54350, queue=Requests, subject=Cron <root@mis> /usr/sbin/ntpdate-debian > /dev/null, ticket_status=closed, client=TCV, priority=41, created=2025-04-04 08:34:45, last_txn_id=0>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=5074, rt_number=54343, queue=Requests, subject=Server Time Configuration, ticket_status=closed, client=BD Group, priority=62, created=2025-04-03 13:17:54, last_txn_id=0>, <Ticket(id=5054, rt_number=54324, queue=Requests, subject=Onboarding of svaolmgs201, ticket_status=closed, client=Sucden, priority=43, created=2025-04-01 16:09:57, last_txn_id=0>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4952, rt_number=54222, queue=Requests, subject=Permissions Policy Update, ticket_status=closed, client=BD Group, priority=61, created=2025-03-24 16:41:38, last_txn_id=0>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=5057, rt_number=54327, queue=Requests, subject=System uptime, ticket_status=closed, client=ITC Compliance, priority=41, created=2025-04-02 08:00:21, last_txn_id=0>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=5075, rt_number=54344, queue=Requests, subject=Edit organisational chart, ticket_status=closed, client=Internal, priority=44, created=2025-04-03 14:54:13, last_txn_id=0>, <Ticket(id=5001, rt_number=54271, queue=Requests, subject=Eibhlín account details (technical) , ticket_status=closed, client=Internal, priority=3, created=2025-03-27 10:22:04, last_txn_id=0>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4997, rt_number=54267, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.10.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-27 08:53:56, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=5083, rt_number=54352, queue=Requests, subject=TCV Domains , ticket_status=closed, client=TCV, priority=42, created=2025-04-04 09:26:12, last_txn_id=0>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=5015, rt_number=54286, queue=Requests, subject=Backup service, ticket_status=closed, client=Trident Honda, priority=41, created=2025-03-28 08:55:55, last_txn_id=0>, <Ticket(id=5024, rt_number=54295, queue=Requests, subject=Pls Remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-28 09:22:47, last_txn_id=2311950>, <Ticket(id=5041, rt_number=54312, queue=Requests, subject=IP Address Change - SFTP, ticket_status=closed, client=Entrepreneurs Circle, priority=0, created=2025-03-31 13:59:35, last_txn_id=0>, <Ticket(id=4909, rt_number=54179, queue=Requests, subject=Switch from mlocate to plocate for debian 12/ubuntu 24.04, ticket_status=closed, client=Internal, priority=42, created=2025-03-20 10:34:15, last_txn_id=0>, <Ticket(id=4998, rt_number=54268, queue=Requests, subject=downgrade all the search1-5 from premier to business, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-27 09:25:35, last_txn_id=0>, <Ticket(id=5016, rt_number=54287, queue=Requests, subject=I can't access Slack, ticket_status=closed, client=Internal, priority=41, created=2025-03-28 09:15:49, last_txn_id=0>, <Ticket(id=5046, rt_number=54316, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-04-01 00:00:07, last_txn_id=0>, <Ticket(id=5047, rt_number=54317, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=41, created=2025-04-01 00:00:08, last_txn_id=0>, <Ticket(id=5070, rt_number=54340, queue=Requests, subject=Allias, ticket_status=closed, client=NFW, priority=0, created=2025-04-03 09:02:16, last_txn_id=0>, <Ticket(id=5053, rt_number=54323, queue=Requests, subject=Request for IP Update – inprog.entrepreneurscircle.org - Access Issue, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-04-01 12:55:04, last_txn_id=0>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=5079, rt_number=54348, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2025-04-04 00:00:05, last_txn_id=0>, <Ticket(id=5076, rt_number=54345, queue=Requests, subject=URGENT - Encryption Keys for COLL, JURA, IONA, MULL , ticket_status=closed, client=AskBio, priority=41, created=2025-04-03 16:13:22, last_txn_id=0>, <Ticket(id=5086, rt_number=54355, queue=Requests, subject=cfsj03 node reboot, ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-04-04 11:49:08, last_txn_id=0>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4995, rt_number=54265, queue=Requests, subject=Geograph Gitlab upgrade (17.10.1), ticket_status=closed, client=Geograph, priority=40, created=2025-03-27 08:49:42, last_txn_id=0>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4996, rt_number=54266, queue=Requests, subject=ETX Gitlab upgrade (17.10.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-03-27 08:52:02, last_txn_id=0>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4942, rt_number=54212, queue=Requests, subject=DigitalOcean scheduled maintenance window, ticket_status=closed, client=Internal, priority=41, created=2025-03-24 08:33:19, last_txn_id=0>, <Ticket(id=4900, rt_number=54170, queue=Requests, subject=Capacity management system, ticket_status=closed, client=Internal, priority=41, created=2025-03-18 20:19:59, last_txn_id=0>, <Ticket(id=4956, rt_number=54226, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-25 00:00:08, last_txn_id=0>, <Ticket(id=5062, rt_number=54332, queue=Requests, subject=Update Lime Survey installation, ticket_status=closed, client=Internal, priority=42, created=2025-04-02 09:34:45, last_txn_id=0>, <Ticket(id=5085, rt_number=54354, queue=Requests, subject=Apache Logs, ticket_status=closed, client=Kahootz, priority=62, created=2025-04-04 11:44:25, last_txn_id=0>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=5006, rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>, <Ticket(id=5077, rt_number=54346, queue=Requests, subject=Datavita server migration, ticket_status=closed, client=AskBio, priority=65, created=2025-04-03 19:01:51, last_txn_id=0>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

03 Mar - 04 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-10 00:38:47.564625	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564742	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564754	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564761	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564767	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564772	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564777	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564782	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564787	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564793	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564798	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564804	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564809	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564815	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564821	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564827	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564832	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564838	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564844	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564850	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564855	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564860	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564865	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564870	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564875	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564881	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564886	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564891	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564897	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564902	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564907	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564912	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564917	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564923	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564928	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564933	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564937	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564943	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564948	xxx	./services/model.py:838
DEBUG	2026-07-10 00:38:47.564954	xxx	./services/model.py:838