Client updates report (Requests)

24 Mar - 28 Mar

RT	Client	Replies missed	Subject
54185	AskBio	25 Mar	Gitlab move
53754	Internal	27 Mar	Uploading images to wiki
53552	Sylvera	16 Mar	Re-commissionning Super Monster
54207	TCV		Removal of Websites
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
54258	eTherapeutics		dgx2.internal.etherapeutics.co.uk excessive IPMI entries
53891	DLS Plastics		Email issue (not normal support question)
54008	BD Group	21 Mar	Stage Server
54196	eTherapeutics		Remove stardrop from support
54238	Edinburgh University		mathsgpu3
54156	Cambridge Flow Solutions		Tiger P12 certificate renewal
54266	eTherapeutics		ETX Gitlab upgrade (17.10.1)
54267	OpenCorporates		OpenCorporates Gitlab upgrade 17.10.1
54294	DLS Plastics		DLS potential ransomware infection
54244	Tusk IC		new user
54277	Gravytrain		PCCs for Gravytrain
53945	NovaData	24 Mar	Novadata backup cost
54271	Internal		Eibhlín account details (technical)
54170	Internal		Capacity management system
52577	Gravytrain		Gravytrain Linux Support
54264	Internal		Gitlab upgrade (17.10.1)
54295	OpenCorporates		Pls Remove
54190	Sucden		Capacity monitoring
54199	OpenCorporates		elasticsearch cluster hardware issue
54134	AskBio	24 Mar	Email from Iona and other datacentre servers
54239	Ingeus		Fwd: Azure DevOps personal access token nearing expiration
53354	OGT	04 Feb	Configure UPSes
54222	BD Group		Permissions Policy Update
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions		J Cluster - UCX
54032	Azura		ford1/2.opentrk.com expiring certificate
54226	Internal		Weekly checks
53112	Internal		Technical leaving actions for Jonathan Wiltshire
54163	JISC	21 Mar	Server patching for l01 and l02
54212	Internal		DigitalOcean scheduled maintenance window
54240	Sucden		OLM / Patching
54198	OpenCorporates		Support for OC web and api
54201	OpenCorporates		Bot1 running slow
54227	Imoves		Maintenance window
53983	Internal	27 Feb	Test restore NetBox
54145	OpenCorporates		DB Cleanup tasks
54270	OpenCorporates		Server support removals
54286	Trident Honda		Backup service
54260	Internal		Indie checks for rc-mss.reigate.ac.uk
54179	Internal	25 Mar	Switch from mlocate to plocate for debian 12/ubuntu 24.04
54268	OpenCorporates		downgrade all the search1-5 from premier to business
54287	Internal		I can't access Slack
53798	Quickline	16 Mar	Out of band access
54028	Rotastat		Expiring certificate \| gallus.rotastat.com
54237	OpenCorporates		Pls remove
54265	Geograph		Geograph Gitlab upgrade (17.10.1)
54234	OpenCorporates		Remove search6 from support
54252	AskBio		skye + weka + zipfile read failing
54233	Geograph		Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54299	Kahootz		Borgbackup question
54164	Sucden	21 Mar, 27 Mar	Sucden systems monitoring cleanup
54146	Top To Toe	26 Mar	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54202	OpenCorporates		RDS monitoring
54077	Sucden	20 Mar	Support for svaolmgs201
54228	ERF Electrical		Maintenance window
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54230	Visku		Maintenance window
54205	eTherapeutics	26 Mar	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
51406	NovaData		Novadata CentOS7 EOL
54245	BD Group		e

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	167.218 msec
System CPU time	7.733 msec
Total CPU time	174.951 msec
Elapsed time	256.150 msec
Context switches	209 voluntary, 23 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-28&start=2025-03-24
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-28'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 24), 'end': datetime.date(2025, 3, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-28&start=2025-03-24' [GET]>
tickets	[<Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4996, rt_number=54266, queue=Requests, subject=ETX Gitlab upgrade (17.10.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-03-27 08:52:02, last_txn_id=0>, <Ticket(id=4997, rt_number=54267, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.10.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-27 08:53:56, last_txn_id=0>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=5006, rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=5001, rt_number=54271, queue=Requests, subject=Eibhlín account details (technical) , ticket_status=closed, client=Internal, priority=3, created=2025-03-27 10:22:04, last_txn_id=0>, <Ticket(id=4900, rt_number=54170, queue=Requests, subject=Capacity management system, ticket_status=closed, client=Internal, priority=41, created=2025-03-18 20:19:59, last_txn_id=0>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4994, rt_number=54264, queue=Requests, subject=Gitlab upgrade (17.10.1), ticket_status=closed, client=Internal, priority=40, created=2025-03-27 08:47:58, last_txn_id=0>, <Ticket(id=5024, rt_number=54295, queue=Requests, subject=Pls Remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-28 09:22:47, last_txn_id=2311950>, <Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4952, rt_number=54222, queue=Requests, subject=Permissions Policy Update, ticket_status=closed, client=BD Group, priority=61, created=2025-03-24 16:41:38, last_txn_id=0>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4956, rt_number=54226, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-25 00:00:08, last_txn_id=0>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4942, rt_number=54212, queue=Requests, subject=DigitalOcean scheduled maintenance window, ticket_status=closed, client=Internal, priority=41, created=2025-03-24 08:33:19, last_txn_id=0>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>, <Ticket(id=5015, rt_number=54286, queue=Requests, subject=Backup service, ticket_status=closed, client=Trident Honda, priority=41, created=2025-03-28 08:55:55, last_txn_id=0>, <Ticket(id=4990, rt_number=54260, queue=Requests, subject=Indie checks for rc-mss.reigate.ac.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-26 16:04:30, last_txn_id=0>, <Ticket(id=4909, rt_number=54179, queue=Requests, subject=Switch from mlocate to plocate for debian 12/ubuntu 24.04, ticket_status=closed, client=Internal, priority=42, created=2025-03-20 10:34:15, last_txn_id=0>, <Ticket(id=4998, rt_number=54268, queue=Requests, subject=downgrade all the search1-5 from premier to business, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-27 09:25:35, last_txn_id=0>, <Ticket(id=5016, rt_number=54287, queue=Requests, subject=I can't access Slack, ticket_status=closed, client=Internal, priority=41, created=2025-03-28 09:15:49, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4995, rt_number=54265, queue=Requests, subject=Geograph Gitlab upgrade (17.10.1), ticket_status=closed, client=Geograph, priority=40, created=2025-03-27 08:49:42, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>]

Client updates report (Requests)

24 Mar - 28 Mar

Versions

Installed Packages

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COOKIES Variables

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client_updates_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

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Level	Time	Message	Location
DEBUG	2026-03-31 12:31:00.707305	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707366	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707376	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707384	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707390	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707397	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707404	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707410	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707415	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707421	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707427	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707433	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707446	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707453	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707459	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707464	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707470	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707476	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707482	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707487	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707493	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707497	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707503	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707508	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707514	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707520	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707525	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707530	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707536	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707547	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707554	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707560	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707567	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707574	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707580	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707586	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707591	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707596	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707601	xxx	./services/model.py:838
DEBUG	2026-03-31 12:31:00.707607	xxx	./services/model.py:838