Client updates report (Requests)

24 Mar - 28 Mar

RT	Client	Replies missed	Subject
54190	Sucden		Capacity monitoring
54146	Top To Toe	26 Mar	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54258	eTherapeutics		dgx2.internal.etherapeutics.co.uk excessive IPMI entries
54134	AskBio	24 Mar	Email from Iona and other datacentre servers
54245	BD Group		e
53798	Quickline	16 Mar	Out of band access
54264	Internal		Gitlab upgrade (17.10.1)
54230	Visku		Maintenance window
54227	Imoves		Maintenance window
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54156	Cambridge Flow Solutions		Tiger P12 certificate renewal
53911	Cambridge Flow Solutions		J Cluster - UCX
54199	OpenCorporates		elasticsearch cluster hardware issue
52577	Gravytrain		Gravytrain Linux Support
54207	TCV		Removal of Websites
54260	Internal		Indie checks for rc-mss.reigate.ac.uk
54201	OpenCorporates		Bot1 running slow
53983	Internal	27 Feb	Test restore NetBox
54240	Sucden		OLM / Patching
54145	OpenCorporates		DB Cleanup tasks
54294	DLS Plastics		DLS potential ransomware infection
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
54205	eTherapeutics	26 Mar	FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
54196	eTherapeutics		Remove stardrop from support
54237	OpenCorporates		Pls remove
54222	BD Group		Permissions Policy Update
54233	Geograph		Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1]
54244	Tusk IC		new user
54228	ERF Electrical		Maintenance window
54271	Internal		Eibhlín account details (technical)
54198	OpenCorporates		Support for OC web and api
54234	OpenCorporates		Remove search6 from support
54267	OpenCorporates		OpenCorporates Gitlab upgrade 17.10.1
54299	Kahootz		Borgbackup question
53945	NovaData	24 Mar	Novadata backup cost
54239	Ingeus		Fwd: Azure DevOps personal access token nearing expiration
54238	Edinburgh University		mathsgpu3
54286	Trident Honda		Backup service
54295	OpenCorporates		Pls Remove
54179	Internal	25 Mar	Switch from mlocate to plocate for debian 12/ubuntu 24.04
54268	OpenCorporates		downgrade all the search1-5 from premier to business
54287	Internal		I can't access Slack
54028	Rotastat		Expiring certificate \| gallus.rotastat.com
54163	JISC	21 Mar	Server patching for l01 and l02
54265	Geograph		Geograph Gitlab upgrade (17.10.1)
54252	AskBio		skye + weka + zipfile read failing
54266	eTherapeutics		ETX Gitlab upgrade (17.10.1)
54032	Azura		ford1/2.opentrk.com expiring certificate
54212	Internal		DigitalOcean scheduled maintenance window
54170	Internal		Capacity management system
54226	Internal		Weekly checks
54008	BD Group	21 Mar	Stage Server
54077	Sucden	20 Mar	Support for svaolmgs201
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal	27 Mar	Uploading images to wiki
53354	OGT	04 Feb	Configure UPSes
54277	Gravytrain		PCCs for Gravytrain
54164	Sucden	21 Mar, 27 Mar	Sucden systems monitoring cleanup
54202	OpenCorporates		RDS monitoring
54270	OpenCorporates		Server support removals
54185	AskBio	25 Mar	Gitlab move
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera	16 Mar	Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	128.205 msec
System CPU time	3.995 msec
Total CPU time	132.200 msec
Elapsed time	172.831 msec
Context switches	176 voluntary, 154 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-28&start=2025-03-24
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-28'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 24), 'end': datetime.date(2025, 3, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-28&start=2025-03-24' [GET]>
tickets	[<Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4988, rt_number=54258, queue=Requests, subject=dgx2.internal.etherapeutics.co.uk excessive IPMI entries, ticket_status=closed, client=eTherapeutics, priority=45, created=2024-11-04 08:31:17, last_txn_id=2309522>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4975, rt_number=54245, queue=Requests, subject=e, ticket_status=closed, client=BD Group, priority=60, created=2025-03-25 15:38:56, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4994, rt_number=54264, queue=Requests, subject=Gitlab upgrade (17.10.1), ticket_status=closed, client=Internal, priority=40, created=2025-03-27 08:47:58, last_txn_id=0>, <Ticket(id=4960, rt_number=54230, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Visku, priority=43, created=2025-03-25 09:56:52, last_txn_id=0>, <Ticket(id=4957, rt_number=54227, queue=Requests, subject=Maintenance window, ticket_status=closed, client=Imoves, priority=43, created=2025-03-25 09:11:46, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4937, rt_number=54207, queue=Requests, subject=Removal of Websites, ticket_status=closed, client=TCV, priority=0, created=2025-03-22 09:13:40, last_txn_id=0>, <Ticket(id=4990, rt_number=54260, queue=Requests, subject=Indie checks for rc-mss.reigate.ac.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-26 16:04:30, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4970, rt_number=54240, queue=Requests, subject=OLM / Patching, ticket_status=closed, client=Sucden, priority=64, created=2025-03-25 12:26:33, last_txn_id=0>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=5023, rt_number=54294, queue=Requests, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-03-28 11:54:35, last_txn_id=0>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=4967, rt_number=54237, queue=Requests, subject=Pls remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:59:12, last_txn_id=2311993>, <Ticket(id=4952, rt_number=54222, queue=Requests, subject=Permissions Policy Update, ticket_status=closed, client=BD Group, priority=61, created=2025-03-24 16:41:38, last_txn_id=0>, <Ticket(id=4963, rt_number=54233, queue=Requests, subject=Fwd: [Action Required] Potential issue with nginx-ingress on your Amazon EKS cluster(s) [AWS Account: 788956665518] [EU-WEST-1], ticket_status=closed, client=Geograph, priority=40, created=2025-03-25 11:09:41, last_txn_id=0>, <Ticket(id=4974, rt_number=54244, queue=Requests, subject=new user, ticket_status=closed, client=Tusk IC, priority=41, created=2025-03-25 15:31:28, last_txn_id=0>, <Ticket(id=4958, rt_number=54228, queue=Requests, subject=Maintenance window, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-03-25 09:28:48, last_txn_id=0>, <Ticket(id=5001, rt_number=54271, queue=Requests, subject=Eibhlín account details (technical) , ticket_status=closed, client=Internal, priority=3, created=2025-03-27 10:22:04, last_txn_id=0>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=4964, rt_number=54234, queue=Requests, subject=Remove search6 from support, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:15:31, last_txn_id=0>, <Ticket(id=4997, rt_number=54267, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.10.1, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-27 08:53:56, last_txn_id=0>, <Ticket(id=5028, rt_number=54299, queue=Requests, subject=Borgbackup question, ticket_status=closed, client=Kahootz, priority=0, created=2025-03-28 15:56:32, last_txn_id=0>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4969, rt_number=54239, queue=Requests, subject=Fwd: Azure DevOps personal access token nearing expiration, ticket_status=closed, client=Ingeus, priority=43, created=2025-03-25 12:17:57, last_txn_id=0>, <Ticket(id=4968, rt_number=54238, queue=Requests, subject=mathsgpu3, ticket_status=closed, client=Edinburgh University, priority=42, created=2025-03-25 12:16:43, last_txn_id=0>, <Ticket(id=5015, rt_number=54286, queue=Requests, subject=Backup service, ticket_status=closed, client=Trident Honda, priority=41, created=2025-03-28 08:55:55, last_txn_id=0>, <Ticket(id=5024, rt_number=54295, queue=Requests, subject=Pls Remove, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-28 09:22:47, last_txn_id=2311950>, <Ticket(id=4909, rt_number=54179, queue=Requests, subject=Switch from mlocate to plocate for debian 12/ubuntu 24.04, ticket_status=closed, client=Internal, priority=42, created=2025-03-20 10:34:15, last_txn_id=0>, <Ticket(id=4998, rt_number=54268, queue=Requests, subject=downgrade all the search1-5 from premier to business, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-27 09:25:35, last_txn_id=0>, <Ticket(id=5016, rt_number=54287, queue=Requests, subject=I can't access Slack, ticket_status=closed, client=Internal, priority=41, created=2025-03-28 09:15:49, last_txn_id=0>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4995, rt_number=54265, queue=Requests, subject=Geograph Gitlab upgrade (17.10.1), ticket_status=closed, client=Geograph, priority=40, created=2025-03-27 08:49:42, last_txn_id=0>, <Ticket(id=4982, rt_number=54252, queue=Requests, subject=skye + weka + zipfile read failing, ticket_status=closed, client=AskBio, priority=61, created=2025-03-26 10:35:15, last_txn_id=2310535>, <Ticket(id=4996, rt_number=54266, queue=Requests, subject=ETX Gitlab upgrade (17.10.1), ticket_status=closed, client=eTherapeutics, priority=41, created=2025-03-27 08:52:02, last_txn_id=0>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4942, rt_number=54212, queue=Requests, subject=DigitalOcean scheduled maintenance window, ticket_status=closed, client=Internal, priority=41, created=2025-03-24 08:33:19, last_txn_id=0>, <Ticket(id=4900, rt_number=54170, queue=Requests, subject=Capacity management system, ticket_status=closed, client=Internal, priority=41, created=2025-03-18 20:19:59, last_txn_id=0>, <Ticket(id=4956, rt_number=54226, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-03-25 00:00:08, last_txn_id=0>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=5006, rt_number=54277, queue=Requests, subject=PCCs for Gravytrain, ticket_status=closed, client=Gravytrain, priority=44, created=2025-03-27 16:03:57, last_txn_id=0>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=5000, rt_number=54270, queue=Requests, subject=Server support removals, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-24 14:44:26, last_txn_id=2313892>, <Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

24 Mar - 28 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 22:30:02.319813	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319896	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319909	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319918	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319925	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319933	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319943	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319952	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319959	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319970	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319978	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319984	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319991	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.319996	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320003	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320009	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320016	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320024	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320033	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320044	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320051	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320057	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320062	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320068	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320074	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320080	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320086	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320092	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320099	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320105	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320115	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320124	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320131	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320136	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320142	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320147	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320153	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320158	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320163	xxx	./services/model.py:838
DEBUG	2026-07-09 22:30:02.320169	xxx	./services/model.py:838