Client updates report (Requests)

21 Mar

RT	Client	Replies missed	Subject
54185	AskBio		Gitlab move
53754	Internal		Uploading images to wiki
53552	Sylvera	12 Mar	Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
54008	BD Group		Stage Server
54196	eTherapeutics		Remove stardrop from support
54156	Cambridge Flow Solutions		Tiger P12 certificate renewal
53945	NovaData		Novadata backup cost
54170	Internal		Capacity management system
52577	Gravytrain		Gravytrain Linux Support
54190	Sucden		Capacity monitoring
54199	OpenCorporates		elasticsearch cluster hardware issue
54134	AskBio		Email from Iona and other datacentre servers
53354	OGT	04 Feb	Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions		J Cluster - UCX
54032	Azura		ford1/2.opentrk.com expiring certificate
53112	Internal		Technical leaving actions for Jonathan Wiltshire
54163	JISC		Server patching for l01 and l02
54198	OpenCorporates		Support for OC web and api
54201	OpenCorporates		Bot1 running slow
53983	Internal	27 Feb	Test restore NetBox
54145	OpenCorporates	19 Mar	DB Cleanup tasks
54179	Internal		Switch from mlocate to plocate for debian 12/ubuntu 24.04
53798	Quickline	16 Mar	Out of band access
54028	Rotastat		Expiring certificate \| gallus.rotastat.com
54164	Sucden		Sucden systems monitoring cleanup
54146	Top To Toe	19 Mar	RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54202	OpenCorporates		RDS monitoring
54077	Sucden	20 Mar	Support for svaolmgs201
54155	Internal	20 Mar	RE: Fwd: Migration of 3CX Server
54205	eTherapeutics		FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version
51406	NovaData		Novadata CentOS7 EOL

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	81.480 msec
System CPU time	11.742 msec
Total CPU time	93.222 msec
Elapsed time	163.947 msec
Context switches	141 voluntary, 89 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&start=2025-03-21
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-21'
'start'	'2025-03-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 21), 'end': datetime.date(2025, 3, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-21&start=2025-03-21' [GET]>
tickets	[<Ticket(id=4915, rt_number=54185, queue=Requests, subject=Gitlab move, ticket_status=closed, client=AskBio, priority=71, created=2025-03-20 13:42:59, last_txn_id=0>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4926, rt_number=54196, queue=Requests, subject=Remove stardrop from support, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-03-21 10:30:10, last_txn_id=0>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4900, rt_number=54170, queue=Requests, subject=Capacity management system, ticket_status=closed, client=Internal, priority=41, created=2025-03-18 20:19:59, last_txn_id=0>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4920, rt_number=54190, queue=Requests, subject=Capacity monitoring, ticket_status=closed, client=Sucden, priority=61, created=2025-03-20 16:43:25, last_txn_id=0>, <Ticket(id=4929, rt_number=54199, queue=Requests, subject=elasticsearch cluster hardware issue, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-21 13:38:42, last_txn_id=0>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4893, rt_number=54163, queue=Requests, subject=Server patching for l01 and l02, ticket_status=closed, client=JISC, priority=62, created=2025-03-18 08:04:55, last_txn_id=0>, <Ticket(id=4928, rt_number=54198, queue=Requests, subject=Support for OC web and api, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-03-21 11:20:44, last_txn_id=0>, <Ticket(id=4931, rt_number=54201, queue=Requests, subject=Bot1 running slow, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-03-21 14:04:54, last_txn_id=0>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=4909, rt_number=54179, queue=Requests, subject=Switch from mlocate to plocate for debian 12/ubuntu 24.04, ticket_status=closed, client=Internal, priority=42, created=2025-03-20 10:34:15, last_txn_id=0>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4894, rt_number=54164, queue=Requests, subject=Sucden systems monitoring cleanup, ticket_status=closed, client=Sucden, priority=44, created=2025-03-18 08:31:37, last_txn_id=0>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4932, rt_number=54202, queue=Requests, subject=RDS monitoring, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-21 15:38:00, last_txn_id=2313469>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=4935, rt_number=54205, queue=Requests, subject=FW: Product Update: Upgrade to Bitnami package for PostgreSQL new version, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-03-21 16:45:19, last_txn_id=0>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

21 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 14:10:28.437720	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437789	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437800	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437808	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437820	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437827	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437833	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437838	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437844	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437849	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437855	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437861	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437867	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437873	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437879	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437884	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437890	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437896	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437901	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437907	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437912	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437918	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437924	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437930	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437936	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437942	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437947	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437952	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437958	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437968	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437975	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437980	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437986	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437991	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.437996	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.438002	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.438007	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.438013	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.438018	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:28.438024	xxx	./services/model.py:838