Client updates report (Requests)

17 Mar

RT	Client	Replies missed	Subject
53754	Internal	10 Mar	Uploading images to wiki
53552	Sylvera	07 Mar	Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	05 Mar	Email issue (not normal support question)
54008	BD Group	04 Mar	Stage Server
54156	Cambridge Flow Solutions		Tiger P12 certificate renewal
53945	NovaData	27 Feb	Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
54134	AskBio		Email from Iona and other datacentre servers
53354	OGT	04 Feb	Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
54032	Azura	07 Mar	ford1/2.opentrk.com expiring certificate
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal	27 Feb	Test restore NetBox
54145	OpenCorporates		DB Cleanup tasks
53923	Sucden	03 Mar	equistar02 - dracut mode
53798	Quickline	16 Mar	Out of band access
54028	Rotastat	06 Mar	Expiring certificate \| gallus.rotastat.com
54146	Top To Toe		RETAIL SOFTWARE SOLUTIONS: Queries About Backups
54077	Sucden		Support for svaolmgs201
54155	Internal		RE: Fwd: Migration of 3CX Server
54131	Internal		TCL self hosted packages
54027	Azura	06 Mar	Certificate expiring \| paneltex & spare
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
54086	AskBio	12 Mar	AskBio hosts down
51406	NovaData		Novadata CentOS7 EOL
54025	Kahootz		New mariadb-server updates for Sierra and Tango

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	120.657 msec
System CPU time	22.908 msec
Total CPU time	143.565 msec
Elapsed time	219.070 msec
Context switches	124 voluntary, 162 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-17&start=2025-03-17
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-17'
'start'	'2025-03-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 17), 'end': datetime.date(2025, 3, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-17&start=2025-03-17' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4886, rt_number=54156, queue=Requests, subject=Tiger P12 certificate renewal, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-03-17 15:05:51, last_txn_id=2309377>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4864, rt_number=54134, queue=Requests, subject=Email from Iona and other datacentre servers, ticket_status=closed, client=AskBio, priority=64, created=2025-03-13 10:53:11, last_txn_id=2310687>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4875, rt_number=54145, queue=Requests, subject=DB Cleanup tasks, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-03-14 14:29:06, last_txn_id=2303102>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4876, rt_number=54146, queue=Requests, subject=RETAIL SOFTWARE SOLUTIONS: Queries About Backups, ticket_status=closed, client=Top To Toe, priority=6, created=2025-03-14 14:42:09, last_txn_id=2303143>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=4861, rt_number=54131, queue=Requests, subject=TCL self hosted packages, ticket_status=closed, client=Internal, priority=42, created=2025-03-13 10:17:40, last_txn_id=2302317>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>]

Client updates report (Requests)

17 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 14:07:13.601268	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601349	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601368	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601379	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601388	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601397	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601404	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601411	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601418	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601424	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601430	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601437	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601444	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601450	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601456	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601463	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601470	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601477	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601484	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601490	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601497	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601503	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601510	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601517	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601525	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601533	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601540	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601546	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601552	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601559	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601566	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601573	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601580	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601586	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601593	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601599	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601605	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601612	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601618	xxx	./services/model.py:838
DEBUG	2026-03-31 14:07:13.601624	xxx	./services/model.py:838