Client updates report (Requests)

10 Mar

RT	Client	Replies missed	Subject
53754	Internal		Uploading images to wiki
53552	Sylvera	07 Mar	Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	05 Mar	Email issue (not normal support question)
54008	BD Group	04 Mar	Stage Server
53945	NovaData	27 Feb	Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT	04 Feb	Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
54032	Azura	07 Mar	ford1/2.opentrk.com expiring certificate
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal	27 Feb	Test restore NetBox
53923	Sucden	03 Mar	equistar02 - dracut mode
53798	Quickline		Out of band access
54028	Rotastat	06 Mar	Expiring certificate \| gallus.rotastat.com
54077	Sucden		Support for svaolmgs201
54027	Azura	06 Mar	Certificate expiring \| paneltex & spare
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
54086	AskBio		AskBio hosts down
51406	NovaData		Novadata CentOS7 EOL
54025	Kahootz		New mariadb-server updates for Sierra and Tango

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	114.279 msec
System CPU time	0.000 msec
Total CPU time	114.279 msec
Elapsed time	178.950 msec
Context switches	102 voluntary, 26 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-10&start=2025-03-10
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-10'
'start'	'2025-03-10'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 10), 'end': datetime.date(2025, 3, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-10&start=2025-03-10' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4819, rt_number=54086, queue=Requests, subject=AskBio hosts down, ticket_status=closed, client=AskBio, priority=62, created=2025-03-08 08:07:18, last_txn_id=2299788>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>]

Client updates report (Requests)

10 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 15:34:51.564306	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564369	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564380	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564387	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564394	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564399	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564405	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564410	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564415	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564421	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564426	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564431	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564436	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564442	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564448	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564470	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564477	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564482	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564488	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564494	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564499	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564504	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564510	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564515	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564520	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564526	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564531	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564536	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564542	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564547	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564553	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564557	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564562	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564568	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564574	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564579	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564584	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564590	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564595	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564601	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564607	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564618	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564624	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564630	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564635	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564641	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564646	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564651	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564657	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564662	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564667	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564673	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564678	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564685	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564690	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564695	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564701	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564706	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564711	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564717	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564722	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564727	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564733	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564738	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564743	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564749	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564754	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564760	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564766	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564772	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564777	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564783	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564789	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564795	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564800	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564806	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564811	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564818	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564823	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564828	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564834	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564839	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564844	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564849	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564855	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564861	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564866	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564871	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564877	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564883	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564889	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564895	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564901	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564907	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564913	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564919	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564925	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564930	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564936	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564942	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564948	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564954	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564960	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564965	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564971	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564976	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564982	xxx	./services/model.py:838
DEBUG	2026-03-31 15:34:51.564988	xxx	./services/model.py:838
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