Client updates report (Requests)

07 Mar

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
54027	Azura	06 Mar	Certificate expiring \| paneltex & spare
54025	Kahootz		New mariadb-server updates for Sierra and Tango
53923	Sucden	03 Mar	equistar02 - dracut mode
53798	Quickline		Out of band access
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
52577	Gravytrain		Gravytrain Linux Support
53983	Internal	27 Feb	Test restore NetBox
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53945	NovaData	27 Feb	Novadata backup cost
54028	Rotastat	06 Mar	Expiring certificate \| gallus.rotastat.com
54032	Azura		ford1/2.opentrk.com expiring certificate
54008	BD Group	04 Mar	Stage Server
54077	Sucden		Support for svaolmgs201
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	05 Mar	Email issue (not normal support question)
53754	Internal		Uploading images to wiki
53354	OGT		Configure UPSes
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera		Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	69.211 msec
System CPU time	0.000 msec
Total CPU time	69.211 msec
Elapsed time	110.267 msec
Context switches	60 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-07&start=2025-03-07
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-03-07'
'start'	'2025-03-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 7), 'end': datetime.date(2025, 3, 7)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-07&start=2025-03-07' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

07 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 09:04:05.425775	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425829	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425840	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425847	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425853	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425860	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425865	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425871	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425878	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425884	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425889	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425895	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425901	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425907	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425913	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425919	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425925	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425932	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425940	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425947	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425953	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425959	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425965	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425970	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425976	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425982	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425988	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425994	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.425999	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426005	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426011	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426017	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426023	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426028	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426034	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426041	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426047	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426052	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426058	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426064	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426069	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426075	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426082	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426088	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426093	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426099	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426105	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426111	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426116	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426122	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426127	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426133	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426138	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426144	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426150	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426156	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426161	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426167	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426172	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426178	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426184	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426189	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426195	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426200	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426205	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426212	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426217	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426223	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426229	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426235	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426241	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426247	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426252	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426258	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426264	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426269	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426275	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426281	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426287	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426292	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426298	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426303	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426309	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426314	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426320	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426326	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426331	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426336	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426343	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426348	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426353	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426358	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426363	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426369	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426374	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426379	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426385	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426390	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426396	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426401	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426407	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426412	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426418	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426424	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426429	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426435	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426440	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426446	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426451	xxx	./services/model.py:838
DEBUG	2026-07-12 09:04:05.426457	xxx	./services/model.py:838
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