Client updates report (Requests)

06 Mar

RT	Client	Replies missed	Subject
53754	Internal		Uploading images to wiki
53552	Sylvera		Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	05 Mar	Email issue (not normal support question)
54008	BD Group	04 Mar	Stage Server
53945	NovaData	27 Feb	Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
54032	Azura		ford1/2.opentrk.com expiring certificate
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal	27 Feb	Test restore NetBox
53923	Sucden	03 Mar	equistar02 - dracut mode
53798	Quickline		Out of band access
54028	Rotastat		Expiring certificate \| gallus.rotastat.com
54077	Sucden		Support for svaolmgs201
54027	Azura		Certificate expiring \| paneltex & spare
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData		Novadata CentOS7 EOL
54025	Kahootz		New mariadb-server updates for Sierra and Tango

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	86.753 msec
System CPU time	0.000 msec
Total CPU time	86.753 msec
Elapsed time	144.208 msec
Context switches	119 voluntary, 52 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-06&start=2025-03-06
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-06'
'start'	'2025-03-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 6), 'end': datetime.date(2025, 3, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-06&start=2025-03-06' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4807, rt_number=54077, queue=Requests, subject=Support for svaolmgs201, ticket_status=closed, client=Sucden, priority=5, created=2025-03-06 12:27:27, last_txn_id=2313162>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>]

Client updates report (Requests)

06 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 17:06:07.437277	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437418	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437433	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437457	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437467	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437474	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437481	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437487	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437493	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437499	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437505	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437512	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437518	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437538	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437546	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437560	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437567	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437574	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437581	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437587	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437593	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437608	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437615	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437621	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437627	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437634	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437640	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437647	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437653	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437659	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437665	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437671	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437677	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437684	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437691	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437698	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437704	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437710	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437720	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437728	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437739	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437749	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437755	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437762	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437768	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437774	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437781	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437787	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437793	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437799	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437805	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437811	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437817	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437824	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437830	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437836	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437842	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437848	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437855	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437860	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437867	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437872	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437879	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437884	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437891	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437897	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437907	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437919	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437928	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437938	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437947	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437953	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437959	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437965	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437971	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437977	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437983	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437989	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.437995	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438001	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438015	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438023	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438033	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438041	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438047	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438054	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438061	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438067	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438073	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438079	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438086	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438098	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438105	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438112	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438119	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438125	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438132	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438137	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438143	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438149	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438157	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438166	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438175	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438183	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438193	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438202	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438211	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438226	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438250	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438261	xxx	./services/model.py:838
DEBUG	2026-03-31 17:06:07.438271	xxx	./services/model.py:838
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