Client updates report (Requests)

04 Mar

RT	Client	Replies missed	Subject
53754	Internal		Uploading images to wiki
53552	Sylvera		Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
54008	BD Group		Stage Server
53945	NovaData	27 Feb	Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
54032	Azura		ford1/2.opentrk.com expiring certificate
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal	27 Feb	Test restore NetBox
53923	Sucden	03 Mar	equistar02 - dracut mode
53798	Quickline		Out of band access
54028	Rotastat		Expiring certificate \| gallus.rotastat.com
54027	Azura		Certificate expiring \| paneltex & spare
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData		Novadata CentOS7 EOL
54025	Kahootz		New mariadb-server updates for Sierra and Tango

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	148.019 msec
System CPU time	0.000 msec
Total CPU time	148.019 msec
Elapsed time	203.555 msec
Context switches	90 voluntary, 7 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-04&start=2025-03-04
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-04'
'start'	'2025-03-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 3, 4), 'end': datetime.date(2025, 3, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-03-04&start=2025-03-04' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=4762, rt_number=54032, queue=Requests, subject=ford1/2.opentrk.com expiring certificate, ticket_status=closed, client=Azura, priority=3, created=2025-03-04 08:06:58, last_txn_id=2297657>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4758, rt_number=54028, queue=Requests, subject=Expiring certificate \| gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=44, created=2025-03-03 16:57:57, last_txn_id=2297508>, <Ticket(id=4757, rt_number=54027, queue=Requests, subject=Certificate expiring \| paneltex & spare, ticket_status=closed, client=Azura, priority=43, created=2025-03-03 16:53:42, last_txn_id=2297494>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>, <Ticket(id=4755, rt_number=54025, queue=Requests, subject=New mariadb-server updates for Sierra and Tango, ticket_status=closed, client=Kahootz, priority=63, created=2025-03-03 12:25:44, last_txn_id=2304733>]

Client updates report (Requests)

04 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 17:07:39.641306	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641362	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641374	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641382	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641389	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641396	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641403	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641410	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641418	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641424	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641431	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641437	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641443	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641450	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641457	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641463	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641469	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641475	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641481	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641488	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641494	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641500	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641506	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641512	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641518	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641524	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641530	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641536	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641542	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641548	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641554	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641560	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641567	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641573	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641580	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641586	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641592	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641598	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641604	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641610	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641616	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641622	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641629	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641634	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641641	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641647	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641653	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641659	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641665	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641671	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641677	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641683	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641688	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641695	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641701	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641707	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641713	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641719	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641724	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641731	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641737	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641743	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641749	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641755	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641761	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641767	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641772	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641778	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641783	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641789	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641795	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641801	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641808	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641814	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641820	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641826	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641831	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641839	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641846	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641852	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641858	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641864	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641870	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641876	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641882	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641888	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641894	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641901	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641907	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641913	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641919	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641925	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641931	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641937	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641943	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641949	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641955	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641961	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641967	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641973	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641979	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641985	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641991	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.641997	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642003	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642009	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642015	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642020	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642026	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642032	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642038	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642044	xxx	./services/model.py:838
DEBUG	2026-03-31 17:07:39.642050	xxx	./services/model.py:838
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