Client updates report (Requests)

28 Feb

RT	Client	Replies missed	Subject
53754	Internal		Uploading images to wiki
53552	Sylvera		Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
54008	BD Group		Stage Server
53945	NovaData	27 Feb	Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal	27 Feb	Test restore NetBox
53923	Sucden		equistar02 - dracut mode
53798	Quickline		Out of band access
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData		Novadata CentOS7 EOL

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	96.988 msec
System CPU time	0.178 msec
Total CPU time	97.166 msec
Elapsed time	169.691 msec
Context switches	78 voluntary, 104 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-28&start=2025-02-28
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-28'
'start'	'2025-02-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 28), 'end': datetime.date(2025, 2, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-28&start=2025-02-28' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

28 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 18:32:27.033298	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033370	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033401	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033415	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033425	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033435	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033444	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033453	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033463	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033472	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033481	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033490	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033499	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033510	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033520	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033529	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033538	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033548	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033558	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033568	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033578	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033587	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033595	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033605	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033614	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033624	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033633	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033641	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033650	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033659	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033668	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033678	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033688	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033695	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033702	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033708	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033714	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033720	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033726	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033733	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033741	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033748	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033756	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033763	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033769	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033775	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033781	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033788	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033796	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033802	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033808	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033814	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033820	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033828	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033834	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033840	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033846	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033852	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033859	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033865	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033872	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033878	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033884	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033891	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033901	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033966	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033976	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033982	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033989	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.033996	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034004	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034014	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034023	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034040	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034050	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034059	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034068	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034080	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034089	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034098	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034105	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034111	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034118	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034124	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034131	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034137	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034144	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034151	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034161	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034170	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034178	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034185	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034193	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034200	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034208	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034214	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034220	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034227	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034237	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034246	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034255	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034261	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034268	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034275	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034281	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034287	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034294	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034301	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034308	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034318	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034327	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034335	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034342	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034348	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034355	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034361	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034366	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034372	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034379	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034385	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034394	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034403	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034410	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034417	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034423	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034429	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034435	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034441	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:27.034446	xxx	./services/model.py:838
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