Client updates report (Requests)

28 Feb

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
53923	Sucden		equistar02 - dracut mode
53798	Quickline		Out of band access
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
52577	Gravytrain		Gravytrain Linux Support
53983	Internal	27 Feb	Test restore NetBox
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53945	NovaData	27 Feb	Novadata backup cost
54008	BD Group		Stage Server
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal		Uploading images to wiki
53354	OGT		Configure UPSes
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera		Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	180.619 msec
System CPU time	3.698 msec
Total CPU time	184.317 msec
Elapsed time	224.600 msec
Context switches	60 voluntary, 90 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-28&start=2025-02-28
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-28'
'start'	'2025-02-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 28), 'end': datetime.date(2025, 2, 28)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-28&start=2025-02-28' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

28 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 10:25:45.763784	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763839	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763849	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763855	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763861	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763866	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763872	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763877	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763882	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763887	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763892	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763897	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763902	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763907	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763912	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763917	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763922	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763927	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763933	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763938	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763944	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763950	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763956	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763961	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763966	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763971	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763977	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763983	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763988	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763994	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.763999	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764004	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764010	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764015	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764020	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764025	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764030	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764035	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764041	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764046	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764051	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764057	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764062	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764068	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764073	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764078	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764084	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764090	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764096	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764101	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764107	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764112	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764117	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764123	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764128	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764133	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764138	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764144	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764149	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764154	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764159	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764165	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764170	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764176	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764181	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764186	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764192	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764197	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764202	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764208	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764213	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764218	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764224	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764229	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764235	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764240	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764245	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764250	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764256	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764261	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764266	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764271	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764276	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764281	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764286	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764291	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764296	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764301	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764306	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764311	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764316	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764322	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764327	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764333	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764338	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764343	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764349	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764353	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764359	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764364	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764369	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764375	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764380	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764385	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764391	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764396	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764401	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764406	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764412	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764417	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764422	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764428	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764433	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764439	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764444	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764449	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764454	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764465	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764472	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764477	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764482	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764488	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764493	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:45.764498	xxx	./services/model.py:838
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