Client updates report (Requests)

27 Feb

RT	Client	Replies missed	Subject
53754	Internal	24 Feb	Uploading images to wiki
53552	Sylvera		Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
54008	BD Group		Stage Server
53945	NovaData		Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions	26 Feb	J Cluster - UCX
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal		Test restore NetBox
53488	Internal	24 Feb	Test restore Team Password Manager
54002	Internal		Gitlab upgrade (17.9.1)
53923	Sucden		equistar02 - dracut mode
53798	Quickline		Out of band access
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData		Novadata CentOS7 EOL

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	128.972 msec
System CPU time	3.515 msec
Total CPU time	132.487 msec
Elapsed time	208.809 msec
Context switches	85 voluntary, 217 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-27&start=2025-02-27
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-27'
'start'	'2025-02-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 27), 'end': datetime.date(2025, 2, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-27&start=2025-02-27' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4738, rt_number=54008, queue=Requests, subject=Stage Server, ticket_status=closed, client=BD Group, priority=45, created=2025-02-27 12:23:15, last_txn_id=2295599>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4732, rt_number=54002, queue=Requests, subject=Gitlab upgrade (17.9.1), ticket_status=closed, client=Internal, priority=0, created=2025-02-27 10:56:26, last_txn_id=2295461>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

27 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 18:33:40.265443	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265502	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265516	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265525	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265532	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265538	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265544	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265550	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265556	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265561	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265567	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265572	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265578	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265583	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265588	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265594	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265599	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265605	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265611	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265616	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265621	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265627	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265632	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265637	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265643	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265649	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265654	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265659	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265665	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265670	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265675	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265680	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265686	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265691	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265696	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265702	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265707	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265712	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265717	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265723	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265728	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265733	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265738	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265744	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265749	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265755	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265760	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265765	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265771	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265776	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265781	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265786	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265793	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265800	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265808	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265814	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265819	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265825	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265831	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265836	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265841	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265847	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265852	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265858	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265864	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265869	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265874	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265880	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265885	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265891	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265896	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265901	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265907	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265913	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265918	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265923	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265928	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265934	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265939	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265944	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265949	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265954	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265960	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265964	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265969	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265975	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265980	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265985	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265990	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.265995	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266000	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266005	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266010	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266016	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266021	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266026	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266040	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266045	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266051	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266056	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266061	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266066	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266072	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266078	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266083	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266089	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266094	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266100	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266104	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266110	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266115	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266120	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266126	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266131	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266135	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266141	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266146	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266151	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266156	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266162	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:40.266167	xxx	./services/model.py:838
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