Client updates report (Requests)

26 Feb

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
53923	Sucden	25 Feb	equistar02 - dracut mode
53798	Quickline		Out of band access
53488	Internal	24 Feb	Test restore Team Password Manager
53911	Cambridge Flow Solutions		J Cluster - UCX
52577	Gravytrain		Gravytrain Linux Support
53983	Internal		Test restore NetBox
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53945	NovaData		Novadata backup cost
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal	24 Feb	Uploading images to wiki
53354	OGT		Configure UPSes
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera		Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.189 msec
System CPU time	3.878 msec
Total CPU time	64.067 msec
Elapsed time	101.362 msec
Context switches	47 voluntary, 111 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-26&start=2025-02-26
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-26'
'start'	'2025-02-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 26), 'end': datetime.date(2025, 2, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-26&start=2025-02-26' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

26 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 10:20:56.892318	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892370	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892381	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892389	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892396	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892402	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892408	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892414	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892420	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892426	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892431	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892437	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892443	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892449	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892455	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892460	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892476	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892483	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892491	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892497	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892503	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892509	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892514	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892521	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892527	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892533	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892539	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892545	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892551	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892557	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892563	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892569	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892574	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892580	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892586	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892596	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892604	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892610	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892616	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892622	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892627	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892633	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892638	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892644	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892650	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892655	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892661	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892667	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892673	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892679	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892685	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892691	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892697	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892703	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892709	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892715	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892720	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892726	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892732	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892737	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892743	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892749	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892754	xxx	./services/model.py:838
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DEBUG	2026-07-12 10:20:56.892766	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892771	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892777	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892782	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892788	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892794	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892800	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892806	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892811	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892817	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892823	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892829	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892835	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892842	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892851	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892860	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892865	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892871	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892877	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892882	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892888	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892894	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892899	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892905	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892911	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892917	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892922	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892927	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892933	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892939	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892945	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892950	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892955	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892961	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892966	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892972	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892978	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892984	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892989	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.892996	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893002	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893007	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893013	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893019	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893024	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893030	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893036	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893042	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893048	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893054	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893059	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893065	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893071	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893077	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893083	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893088	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893093	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893099	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893104	xxx	./services/model.py:838
DEBUG	2026-07-12 10:20:56.893110	xxx	./services/model.py:838
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