Client updates report (Requests)

26 Feb

RT	Client	Replies missed	Subject
53754	Internal	24 Feb	Uploading images to wiki
53552	Sylvera		Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53945	NovaData		Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53911	Cambridge Flow Solutions		J Cluster - UCX
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal		Test restore NetBox
53488	Internal	24 Feb	Test restore Team Password Manager
53923	Sucden	25 Feb	equistar02 - dracut mode
53798	Quickline		Out of band access
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData		Novadata CentOS7 EOL

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	82.555 msec
System CPU time	8.427 msec
Total CPU time	90.982 msec
Elapsed time	160.251 msec
Context switches	101 voluntary, 45 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-26&start=2025-02-26
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-26'
'start'	'2025-02-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 26), 'end': datetime.date(2025, 2, 26)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-26&start=2025-02-26' [GET]>
tickets	[<Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

26 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 18:33:51.792102	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792166	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792179	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792187	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792194	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792201	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792207	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792212	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792218	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792224	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792230	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792236	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792242	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792247	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792253	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792258	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792264	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792270	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792276	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792282	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792288	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792294	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792300	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792305	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792312	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792321	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792327	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792333	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792339	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792345	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792351	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792356	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792362	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792368	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792373	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792379	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792384	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792390	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792396	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792401	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792415	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792421	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792427	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792432	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792438	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792443	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792463	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792472	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792477	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792483	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792489	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792495	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792501	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792510	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792517	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792525	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792530	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792536	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792542	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792547	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792553	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792559	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792564	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792570	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792576	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792582	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792587	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792593	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792598	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792604	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792610	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792616	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792621	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792627	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792632	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792639	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792645	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792651	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792657	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792663	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792668	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792674	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792680	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792685	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792691	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792697	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792703	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792708	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792713	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792719	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792724	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792730	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792736	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792742	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792747	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792753	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792758	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792763	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792769	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792774	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792780	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792786	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792791	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792797	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792803	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792809	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792815	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792820	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792826	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792832	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792838	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792843	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792849	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792855	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792861	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792866	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792872	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792878	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792884	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792889	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792895	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792900	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792906	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792912	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792918	xxx	./services/model.py:838
DEBUG	2026-03-31 18:33:51.792923	xxx	./services/model.py:838
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