Client updates report (Requests)

25 Feb

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
53923	Sucden		equistar02 - dracut mode
53798	Quickline		Out of band access
53994	TCV		install perl module
53762	OpenCorporates		Lock out backend-redis nodes
53984	Internal		Weekly checks
53488	Internal	24 Feb	Test restore Team Password Manager
53949	AskBio		prompt-softdev
53911	Cambridge Flow Solutions		J Cluster - UCX
52577	Gravytrain		Gravytrain Linux Support
53983	Internal		Test restore NetBox
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53945	NovaData		Novadata backup cost
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal	24 Feb	Uploading images to wiki
53354	OGT		Configure UPSes
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera		Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	54.725 msec
System CPU time	7.085 msec
Total CPU time	61.810 msec
Elapsed time	102.109 msec
Context switches	35 voluntary, 146 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-25&start=2025-02-25
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-25'
'start'	'2025-02-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 25), 'end': datetime.date(2025, 2, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-25&start=2025-02-25' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4724, rt_number=53994, queue=Requests, subject=install perl module, ticket_status=closed, client=TCV, priority=50, created=2025-02-25 13:48:33, last_txn_id=2294650>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4716, rt_number=53984, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-02-25 00:00:02, last_txn_id=2294703>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4710, rt_number=53949, queue=Requests, subject=prompt-softdev, ticket_status=closed, client=AskBio, priority=0, created=2025-02-24 13:00:17, last_txn_id=2294299>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

25 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 10:25:00.594316	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594365	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594374	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594380	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594385	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594391	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594395	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594400	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594405	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594410	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594415	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594421	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594427	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594432	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594437	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594441	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594446	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594451	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594455	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594465	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594471	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594475	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594480	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594484	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594488	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594493	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594498	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594503	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594507	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594512	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594517	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594521	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594526	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594531	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594535	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594540	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594545	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594549	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594554	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594559	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594563	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594568	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594573	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594577	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594582	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594586	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594591	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594595	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594600	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594604	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594609	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594614	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594618	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594623	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594628	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594632	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594636	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594641	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594646	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594650	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594655	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594660	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594664	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594669	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594674	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594679	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594683	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594688	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594693	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594697	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594702	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594707	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594711	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594716	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594720	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594724	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594728	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594733	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594738	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594742	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594746	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594751	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594755	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594760	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594764	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594769	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594774	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594778	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594782	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594787	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594791	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594796	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594800	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594805	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594810	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594814	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594818	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594823	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594827	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594831	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594836	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594840	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594844	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594849	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594853	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594858	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594862	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594866	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594870	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594875	xxx	./services/model.py:838
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DEBUG	2026-07-12 10:25:00.594883	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594888	xxx	./services/model.py:838
DEBUG	2026-07-12 10:25:00.594892	xxx	./services/model.py:838
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