Client updates report (Requests)

25 Feb

RT	Client	Replies missed	Subject
53762	OpenCorporates		Lock out backend-redis nodes
53754	Internal	24 Feb	Uploading images to wiki
53552	Sylvera		Re-commissionning Super Monster
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53945	NovaData		Novadata backup cost
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53867	Ingeus		Azure Database for MariaDB replacement
53949	AskBio		prompt-softdev
53911	Cambridge Flow Solutions		J Cluster - UCX
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53983	Internal		Test restore NetBox
53488	Internal	24 Feb	Test restore Team Password Manager
53994	TCV		install perl module
53923	Sucden		equistar02 - dracut mode
53798	Quickline		Out of band access
53984	Internal		Weekly checks
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData		Novadata CentOS7 EOL

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	59.209 msec
System CPU time	12.004 msec
Total CPU time	71.213 msec
Elapsed time	128.375 msec
Context switches	80 voluntary, 63 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-25&start=2025-02-25
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-25'
'start'	'2025-02-25'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 25), 'end': datetime.date(2025, 2, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-25&start=2025-02-25' [GET]>
tickets	[<Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4710, rt_number=53949, queue=Requests, subject=prompt-softdev, ticket_status=closed, client=AskBio, priority=0, created=2025-02-24 13:00:17, last_txn_id=2294299>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4724, rt_number=53994, queue=Requests, subject=install perl module, ticket_status=closed, client=TCV, priority=50, created=2025-02-25 13:48:33, last_txn_id=2294650>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4716, rt_number=53984, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=0, created=2025-02-25 00:00:02, last_txn_id=2294703>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

25 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 18:36:49.159966	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160088	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160101	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160110	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160119	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160126	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160133	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160140	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160146	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160153	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160158	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160165	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160171	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160177	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160184	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160191	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160197	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160203	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160210	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160216	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160222	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160228	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160233	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160240	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160245	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160251	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160257	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160263	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160269	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160275	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160280	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160286	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160292	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160298	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160310	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160316	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160322	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160328	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160334	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160340	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160346	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160352	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160359	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160366	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160373	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160379	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160385	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160391	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160397	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160403	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160409	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160415	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160421	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160427	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160433	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160439	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160445	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160473	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160481	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160494	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160500	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160506	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160512	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160518	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160525	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160532	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160537	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160544	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160550	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160557	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160563	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160568	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160574	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160580	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160587	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160593	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160598	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160605	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160612	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160618	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160624	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160630	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160637	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160644	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160650	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160656	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160662	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160668	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160674	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160679	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160685	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160691	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160698	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160704	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160710	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160716	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160722	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160730	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160739	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160747	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160754	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160763	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160771	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160779	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160787	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160796	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160805	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160814	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160822	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160832	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160840	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160847	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160853	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160860	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160866	xxx	./services/model.py:838
DEBUG	2026-03-31 18:36:49.160872	xxx	./services/model.py:838
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