Client updates report (Requests)

24 Feb

RT	Client	Subject
53762	OpenCorporates	Lock out backend-redis nodes
53754	Internal	Uploading images to wiki
53789	Kahootz	HTTP Request Smuggling vulnerability reported
53552	Sylvera	Re-commissionning Super Monster
53982	Cirencester College	Public Key
53873	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	Email issue (not normal support question)
53945	NovaData	Novadata backup cost
52577	Gravytrain	Gravytrain Linux Support
53354	OGT	Configure UPSes
53385	Reigate College	New Server
53867	Ingeus	Azure Database for MariaDB replacement
53949	AskBio	prompt-softdev
53911	Cambridge Flow Solutions	J Cluster - UCX
53112	Internal	Technical leaving actions for Jonathan Wiltshire
53912	AskBio	GPUs on iona
53983	Internal	Test restore NetBox
53488	Internal	Test restore Team Password Manager
53923	Sucden	equistar02 - dracut mode
53929	OpenCorporates	MySQL User
53798	Quickline	Out of band access
53826	Internal	GPG key expiring: Cecilia Lindberg \| 3/5/25
51406	NovaData	Novadata CentOS7 EOL

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	91.151 msec
System CPU time	3.892 msec
Total CPU time	95.043 msec
Elapsed time	150.894 msec
Context switches	91 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-24&start=2025-02-24
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-24'
'start'	'2025-02-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 24), 'end': datetime.date(2025, 2, 24)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-24&start=2025-02-24' [GET]>
tickets	[<Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4711, rt_number=53982, queue=Requests, subject=Public Key, ticket_status=closed, client=Cirencester College, priority=50, created=2025-02-24 13:49:24, last_txn_id=2293649>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4706, rt_number=53945, queue=Requests, subject=Novadata backup cost, ticket_status=closed, client=NovaData, priority=45, created=2025-02-24 11:02:58, last_txn_id=2293337>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4710, rt_number=53949, queue=Requests, subject=prompt-softdev, ticket_status=closed, client=AskBio, priority=0, created=2025-02-24 13:00:17, last_txn_id=2294299>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=4712, rt_number=53983, queue=Requests, subject=Test restore NetBox, ticket_status=closed, client=Internal, priority=45, created=2025-02-24 16:23:57, last_txn_id=2293701>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

24 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 18:32:46.543432	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543485	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543496	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543505	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543513	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543519	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543526	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543533	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543540	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543546	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543552	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543559	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543565	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543571	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543578	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543584	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543590	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543597	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543604	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543610	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543617	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543623	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543629	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543635	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543644	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543652	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543659	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543665	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543671	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543677	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543684	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543690	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543696	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543703	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543709	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543715	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543721	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543727	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543734	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543741	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543746	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543753	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543759	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543765	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543772	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543778	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543784	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543790	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543797	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543803	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543810	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543816	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543822	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543829	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543836	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543842	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543848	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543855	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543861	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543867	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543873	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543879	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543885	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543890	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543896	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543902	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543908	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543914	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543920	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543926	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543932	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543938	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543943	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543949	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543956	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543962	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543968	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543975	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543981	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543987	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543993	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.543999	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544005	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544011	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544017	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544022	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544036	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544042	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544048	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544054	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544060	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544067	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544073	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544079	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544085	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544091	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544097	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544103	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544109	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544115	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544121	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544127	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544134	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544141	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544147	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544153	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544159	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544166	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544172	xxx	./services/model.py:838
DEBUG	2026-03-31 18:32:46.544178	xxx	./services/model.py:838
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