Client updates report (Requests)

21 Feb

RT	Client	Subject
53826	Internal	GPG key expiring: Cecilia Lindberg \| 3/5/25
53923	Sucden	equistar02 - dracut mode
53798	Quickline	Out of band access
53902	Entrepreneurs Circle	Request to Terminate Access for John on 21st February
53762	OpenCorporates	Lock out backend-redis nodes
53488	Internal	Test restore Team Password Manager
53906	AskBio	server/gitlab account for Andrew
53929	OpenCorporates	MySQL User
53789	Kahootz	HTTP Request Smuggling vulnerability reported
53911	Cambridge Flow Solutions	J Cluster - UCX
52577	Gravytrain	Gravytrain Linux Support
53930	OpenCorporates	LDAP password change
53912	AskBio	GPUs on iona
53112	Internal	Technical leaving actions for Jonathan Wiltshire
53385	Reigate College	New Server
53873	Entrepreneurs Circle	Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics	Email issue (not normal support question)
53754	Internal	Uploading images to wiki
53354	OGT	Configure UPSes
53867	Ingeus	Azure Database for MariaDB replacement
53552	Sylvera	Re-commissionning Super Monster
51406	NovaData	Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	50.665 msec
System CPU time	3.527 msec
Total CPU time	54.192 msec
Elapsed time	80.615 msec
Context switches	73 voluntary, 120 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-21&start=2025-02-21
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-21'
'start'	'2025-02-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 21), 'end': datetime.date(2025, 2, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-21&start=2025-02-21' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4661, rt_number=53902, queue=Requests, subject=Request to Terminate Access for John on 21st February, ticket_status=closed, client=Entrepreneurs Circle, priority=3, created=2025-02-18 12:41:08, last_txn_id=2292232>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4665, rt_number=53906, queue=Requests, subject=server/gitlab account for Andrew, ticket_status=closed, client=AskBio, priority=52, created=2025-02-19 09:17:06, last_txn_id=2292266>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

21 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 11:44:36.555793	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555854	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555863	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555870	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555876	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555881	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555886	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555891	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555896	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555901	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555906	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555911	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555916	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555921	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555926	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555931	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555936	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555942	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555947	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555952	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555957	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555962	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555967	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555972	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555976	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555981	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555987	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555992	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.555997	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556002	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556007	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556012	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556016	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556022	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556027	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556031	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556036	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556041	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556046	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556052	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556057	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556062	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556067	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556072	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556076	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556081	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556086	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556090	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556095	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556100	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556105	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556110	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556114	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556119	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556124	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556129	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556134	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556138	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556143	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556148	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556153	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556157	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556162	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556167	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556171	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556177	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556181	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556186	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556191	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556195	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556200	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556205	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556210	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556215	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556219	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556225	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556229	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556235	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556239	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556244	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556249	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556254	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556259	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556263	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556268	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556273	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556277	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556282	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556287	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556291	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556296	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556302	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556307	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556312	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556317	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556322	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556326	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556331	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556335	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556340	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556344	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556349	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556354	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556358	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556363	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556368	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556373	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556378	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556383	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556388	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556393	xxx	./services/model.py:838
DEBUG	2026-07-12 11:44:36.556398	xxx	./services/model.py:838
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