Client updates report (Requests)

17 Feb - 21 Feb

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
53823	Internal		TCL software signing GPG key expiring \| 1/3/25
53868	Crystal Units		Shopfloor IP Change
53822	Internal		TCL GPG key expiring \| 01/03/2025
53923	Sucden		equistar02 - dracut mode
53841	Internal	14 Feb	Job role inquiry - Linux Support Consultant
53893	Internal		Delete account for Dominik Stodolny
53744	Internal	13 Feb	Technical leaving actions for Warwick Hampden-Woodfall
53894	AskBio		Apache vulnerability
53914	OpenCorporates		User remove
53879	Global Brands		10x vpn certs
53798	Quickline		Out of band access
53495	OGT		basil.internal.ogtip.com disk usage /data
53902	Entrepreneurs Circle		Request to Terminate Access for John on 21st February
53541	OpenCorporates		database cloud migration support
53896	Internal		Weekly checks
53748	STS NHS FT		Quarterly Systems Check
53900	Cambridge Flow Solutions		J cluster...
53890	Global Brands		Michael Nuttall shared the folder "VPNs" with you
53688	Sysdoc		Sysdoc kubernetes cluster upgrade
53920	BD Group		CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53762	OpenCorporates		Lock out backend-redis nodes
53488	Internal		Test restore Team Password Manager
53906	AskBio		server/gitlab account for Andrew
53929	OpenCorporates		MySQL User
53789	Kahootz	14 Feb	HTTP Request Smuggling vulnerability reported
53457	Geograph		Adding new docker container to our gitops+k8s cluster.
53911	Cambridge Flow Solutions		J Cluster - UCX
52577	Gravytrain		Gravytrain Linux Support
53930	OpenCorporates		LDAP password change
53912	AskBio		GPUs on iona
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal		Uploading images to wiki
53354	OGT		Configure UPSes
53888	OpenCorporates		Route accept-invitation to app
53808	OpenCorporates	15 Feb	New Task for Migration Day
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera		Re-commissionning Super Monster
53915	Internal		FW: Linux Support Consultant Vacancy
51406	NovaData		Novadata CentOS7 EOL

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	90.412 msec
System CPU time	4.302 msec
Total CPU time	94.714 msec
Elapsed time	128.598 msec
Context switches	136 voluntary, 125 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-21&start=2025-02-17
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-21'
'start'	'2025-02-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 17), 'end': datetime.date(2025, 2, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-21&start=2025-02-17' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4551, rt_number=53823, queue=Requests, subject=TCL software signing GPG key expiring \| 1/3/25, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:04:34, last_txn_id=2290997>, <Ticket(id=4595, rt_number=53868, queue=Requests, subject=Shopfloor IP Change, ticket_status=closed, client=Crystal Units, priority=4, created=2025-02-13 12:31:26, last_txn_id=2291042>, <Ticket(id=4550, rt_number=53822, queue=Requests, subject=TCL GPG key expiring \| 01/03/2025, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:02:53, last_txn_id=2290981>, <Ticket(id=4684, rt_number=53923, queue=Requests, subject=equistar02 - dracut mode, ticket_status=closed, client=Sucden, priority=4, created=2025-02-20 12:32:45, last_txn_id=2294912>, <Ticket(id=4568, rt_number=53841, queue=Requests, subject=Job role inquiry - Linux Support Consultant, ticket_status=closed, client=Internal, priority=6, created=2025-02-11 11:05:29, last_txn_id=2291075>, <Ticket(id=4652, rt_number=53893, queue=Requests, subject=Delete account for Dominik Stodolny, ticket_status=closed, client=Internal, priority=57, created=2025-02-17 12:45:17, last_txn_id=2291126>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>, <Ticket(id=4653, rt_number=53894, queue=Requests, subject=Apache vulnerability, ticket_status=closed, client=AskBio, priority=52, created=2025-02-17 13:56:54, last_txn_id=2291154>, <Ticket(id=4673, rt_number=53914, queue=Requests, subject=User remove, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-19 13:43:00, last_txn_id=2291283>, <Ticket(id=4606, rt_number=53879, queue=Requests, subject=10x vpn certs, ticket_status=closed, client=Global Brands, priority=1, created=2025-02-14 10:17:01, last_txn_id=2289641>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=4661, rt_number=53902, queue=Requests, subject=Request to Terminate Access for John on 21st February, ticket_status=closed, client=Entrepreneurs Circle, priority=3, created=2025-02-18 12:41:08, last_txn_id=2292232>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4655, rt_number=53896, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=2, created=2025-02-18 00:00:03, last_txn_id=2290877>, <Ticket(id=4423, rt_number=53748, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=51, created=2025-02-03 00:00:05, last_txn_id=2289971>, <Ticket(id=4659, rt_number=53900, queue=Requests, subject=J cluster..., ticket_status=closed, client=Cambridge Flow Solutions, priority=0, created=2025-02-18 09:40:04, last_txn_id=2290402>, <Ticket(id=4649, rt_number=53890, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=0, created=2025-02-17 09:23:06, last_txn_id=2289727>, <Ticket(id=4396, rt_number=53688, queue=Requests, subject=Sysdoc kubernetes cluster upgrade, ticket_status=closed, client=Sysdoc, priority=53, created=2025-01-29 10:31:13, last_txn_id=2291319>, <Ticket(id=4681, rt_number=53920, queue=Requests, subject=CRITICAL: HTTP: www.efiling.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=0, created=2025-02-20 09:29:43, last_txn_id=2291841>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4665, rt_number=53906, queue=Requests, subject=server/gitlab account for Andrew, ticket_status=closed, client=AskBio, priority=52, created=2025-02-19 09:17:06, last_txn_id=2292266>, <Ticket(id=4690, rt_number=53929, queue=Requests, subject=MySQL User, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-02-21 12:11:20, last_txn_id=2293015>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=4670, rt_number=53911, queue=Requests, subject=J Cluster - UCX, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-02-19 10:52:11, last_txn_id=2293518>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4691, rt_number=53930, queue=Requests, subject=LDAP password change, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-21 12:33:53, last_txn_id=2292576>, <Ticket(id=4671, rt_number=53912, queue=Requests, subject=GPUs on iona, ticket_status=closed, client=AskBio, priority=53, created=2025-02-19 10:58:25, last_txn_id=2293396>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4647, rt_number=53888, queue=Requests, subject=Route accept-invitation to app, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-17 09:12:35, last_txn_id=2289778>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4674, rt_number=53915, queue=Requests, subject=FW: Linux Support Consultant Vacancy , ticket_status=closed, client=Internal, priority=0, created=2025-02-19 14:35:39, last_txn_id=2291109>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

17 Feb - 21 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 23:39:14.516119	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516178	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516190	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516199	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516207	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516213	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516220	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516227	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516233	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516239	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516246	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516252	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516261	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516271	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516281	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516290	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516297	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516303	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516309	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516324	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516330	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516336	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516342	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516348	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516354	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516361	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516368	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516373	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516380	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516386	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516393	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516399	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516405	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516411	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516416	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516422	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516428	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516433	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516439	xxx	./services/model.py:838
DEBUG	2026-07-09 23:39:14.516445	xxx	./services/model.py:838