Client updates report (Requests)

18 Feb

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
53823	Internal		TCL software signing GPG key expiring \| 1/3/25
53868	Crystal Units		Shopfloor IP Change
53822	Internal		TCL GPG key expiring \| 01/03/2025
53841	Internal	14 Feb	Job role inquiry - Linux Support Consultant
53893	Internal		Delete account for Dominik Stodolny
53744	Internal		Technical leaving actions for Warwick Hampden-Woodfall
53894	AskBio		Apache vulnerability
53798	Quickline		Out of band access
53902	Entrepreneurs Circle		Request to Terminate Access for John on 21st February
53541	OpenCorporates		database cloud migration support
53896	Internal		Weekly checks
53900	Cambridge Flow Solutions		J cluster...
53762	OpenCorporates		Lock out backend-redis nodes
53488	Internal		Test restore Team Password Manager
53789	Kahootz		HTTP Request Smuggling vulnerability reported
53457	Geograph		Adding new docker container to our gitops+k8s cluster.
52577	Gravytrain		Gravytrain Linux Support
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53873	Entrepreneurs Circle		Introducing Usama and OpenVPN Setup Assistance
53891	DLS Plastics		Email issue (not normal support question)
53754	Internal		Uploading images to wiki
53354	OGT		Configure UPSes
53808	OpenCorporates		New Task for Migration Day
53867	Ingeus		Azure Database for MariaDB replacement
53552	Sylvera		Re-commissionning Super Monster
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	90.073 msec
System CPU time	8.264 msec
Total CPU time	98.337 msec
Elapsed time	141.966 msec
Context switches	58 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-18&start=2025-02-18
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-18'
'start'	'2025-02-18'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 18), 'end': datetime.date(2025, 2, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-18&start=2025-02-18' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4551, rt_number=53823, queue=Requests, subject=TCL software signing GPG key expiring \| 1/3/25, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:04:34, last_txn_id=2290997>, <Ticket(id=4595, rt_number=53868, queue=Requests, subject=Shopfloor IP Change, ticket_status=closed, client=Crystal Units, priority=4, created=2025-02-13 12:31:26, last_txn_id=2291042>, <Ticket(id=4550, rt_number=53822, queue=Requests, subject=TCL GPG key expiring \| 01/03/2025, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:02:53, last_txn_id=2290981>, <Ticket(id=4568, rt_number=53841, queue=Requests, subject=Job role inquiry - Linux Support Consultant, ticket_status=closed, client=Internal, priority=6, created=2025-02-11 11:05:29, last_txn_id=2291075>, <Ticket(id=4652, rt_number=53893, queue=Requests, subject=Delete account for Dominik Stodolny, ticket_status=closed, client=Internal, priority=57, created=2025-02-17 12:45:17, last_txn_id=2291126>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>, <Ticket(id=4653, rt_number=53894, queue=Requests, subject=Apache vulnerability, ticket_status=closed, client=AskBio, priority=52, created=2025-02-17 13:56:54, last_txn_id=2291154>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4661, rt_number=53902, queue=Requests, subject=Request to Terminate Access for John on 21st February, ticket_status=closed, client=Entrepreneurs Circle, priority=3, created=2025-02-18 12:41:08, last_txn_id=2292232>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4655, rt_number=53896, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=2, created=2025-02-18 00:00:03, last_txn_id=2290877>, <Ticket(id=4659, rt_number=53900, queue=Requests, subject=J cluster..., ticket_status=closed, client=Cambridge Flow Solutions, priority=0, created=2025-02-18 09:40:04, last_txn_id=2290402>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4600, rt_number=53873, queue=Requests, subject=Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=66, created=2025-02-13 17:21:25, last_txn_id=2293373>, <Ticket(id=4650, rt_number=53891, queue=Requests, subject=Email issue (not normal support question), ticket_status=closed, client=DLS Plastics, priority=46, created=2025-02-17 11:03:49, last_txn_id=2295435>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4594, rt_number=53867, queue=Requests, subject=Azure Database for MariaDB replacement, ticket_status=closed, client=Ingeus, priority=48, created=2025-02-13 11:46:50, last_txn_id=2295691>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

18 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 11:42:58.978132	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978364	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978376	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978383	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978390	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978395	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978400	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978405	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978410	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978415	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978420	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978425	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978430	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978434	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978440	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978445	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978450	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978462	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978467	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978472	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978477	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978482	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978487	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978493	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978498	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978504	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978511	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978518	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978524	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978529	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978534	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978541	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978548	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978553	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978558	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978563	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978568	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978573	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978577	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978582	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978587	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978593	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978598	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978603	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978609	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978617	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978623	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978628	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978633	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978639	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978645	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978650	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978656	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978661	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978666	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978671	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978677	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978682	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978687	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978693	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978699	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978704	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978709	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978715	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978719	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978725	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978731	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978737	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978742	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978747	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978751	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978756	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978761	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978767	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978771	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978777	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978782	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978789	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978795	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978800	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978805	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978811	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978816	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978821	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978827	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978833	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978838	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978843	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978848	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978853	xxx	./services/model.py:838
DEBUG	2026-07-12 11:42:58.978859	xxx	./services/model.py:838
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