Client updates report (Requests)

12 Feb

RT	Client	Replies missed	Subject
53826	Internal		GPG key expiring: Cecilia Lindberg \| 3/5/25
53820	Azura		Expiring certificates \| 13/3/25
53821	Tusk IC		Expiring certificate \| 13/3/25
53819	AskBio		Expiring LDAP certificates \| 7/3/25
53823	Internal		TCL software signing GPG key expiring \| 1/3/25
53822	Internal		TCL GPG key expiring \| 01/03/2025
53841	Internal		Job role inquiry - Linux Support Consultant
53744	Internal		Technical leaving actions for Warwick Hampden-Woodfall
53537	Sucden		Patching Walkthrough
53590	OpenCorporates		dev-compute11
53856	OpenCorporates		Upgrade GitLab to 17.8.2
53860	ITC Compliance		Credential update
53853	OpenCorporates		Graphite - Clear out of metrics
53798	Quickline		Out of band access
53760	OpenCorporates	11 Feb	Cloud Migration Holding Page
53495	OGT		basil.internal.ogtip.com disk usage /data
53674	JaeVee		sys.jaevee.co.uk configuration environment
53858	eTherapeutics		Upgrade GitLab to 17.8.2
53833	Internal		Provision WordPress site for new website
53541	OpenCorporates		database cloud migration support
53687	Ingeus		Ingeus kubernetes cluster upgrade
53796	Internal	11 Feb	Mediawiki LTS upgrade
53782	AskBio		edb-lab-skye: /weka mount timing out
53748	STS NHS FT	11 Feb	Quarterly Systems Check
53766	OpenCorporates		Add graphite1.opencorporates.internal to support
53688	Sysdoc		Sysdoc kubernetes cluster upgrade
53762	OpenCorporates		Lock out backend-redis nodes
53488	Internal	10 Feb	Test restore Team Password Manager
53789	Kahootz		HTTP Request Smuggling vulnerability reported
53457	Geograph		Adding new docker container to our gitops+k8s cluster.
52577	Gravytrain		Gravytrain Linux Support
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
53754	Internal	11 Feb	Uploading images to wiki
53354	OGT		Configure UPSes
53808	OpenCorporates		New Task for Migration Day
53552	Sylvera	07 Feb	Re-commissionning Super Monster
53842	Internal		Linux Support Consultant Vacancy
53809	eTherapeutics		URGENT: expiring secret replacement
53854	Internal		Upgrade GitLab to 17.8.2
53857	Geograph		Upgrade GitLab to 17.8.2
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	77.567 msec
System CPU time	0.000 msec
Total CPU time	77.567 msec
Elapsed time	114.595 msec
Context switches	57 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-12&start=2025-02-12
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-12'
'start'	'2025-02-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 12), 'end': datetime.date(2025, 2, 12)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-12&start=2025-02-12' [GET]>
tickets	[<Ticket(id=4554, rt_number=53826, queue=Requests, subject=GPG key expiring: Cecilia Lindberg \| 3/5/25, ticket_status=closed, client=Internal, priority=44, created=2025-02-10 09:10:26, last_txn_id=2295690>, <Ticket(id=4548, rt_number=53820, queue=Requests, subject=Expiring certificates \| 13/3/25, ticket_status=closed, client=Azura, priority=42, created=2025-02-10 08:51:47, last_txn_id=2287375>, <Ticket(id=4549, rt_number=53821, queue=Requests, subject=Expiring certificate \| 13/3/25, ticket_status=closed, client=Tusk IC, priority=42, created=2025-02-10 08:56:28, last_txn_id=2287360>, <Ticket(id=4547, rt_number=53819, queue=Requests, subject=Expiring LDAP certificates \| 7/3/25, ticket_status=closed, client=AskBio, priority=62, created=2025-02-10 08:49:02, last_txn_id=2287386>, <Ticket(id=4551, rt_number=53823, queue=Requests, subject=TCL software signing GPG key expiring \| 1/3/25, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:04:34, last_txn_id=2290997>, <Ticket(id=4550, rt_number=53822, queue=Requests, subject=TCL GPG key expiring \| 01/03/2025, ticket_status=closed, client=Internal, priority=47, created=2025-02-10 09:02:53, last_txn_id=2290981>, <Ticket(id=4568, rt_number=53841, queue=Requests, subject=Job role inquiry - Linux Support Consultant, ticket_status=closed, client=Internal, priority=6, created=2025-02-11 11:05:29, last_txn_id=2291075>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>, <Ticket(id=4307, rt_number=53537, queue=Requests, subject=Patching Walkthrough, ticket_status=closed, client=Sucden, priority=77, created=2025-01-21 12:57:43, last_txn_id=2288446>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4583, rt_number=53856, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-12 11:36:24, last_txn_id=2287586>, <Ticket(id=4587, rt_number=53860, queue=Requests, subject=Credential update, ticket_status=closed, client=ITC Compliance, priority=0, created=2025-02-12 14:23:58, last_txn_id=2287697>, <Ticket(id=4580, rt_number=53853, queue=Requests, subject=Graphite - Clear out of metrics, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-02-12 11:25:37, last_txn_id=2290569>, <Ticket(id=4526, rt_number=53798, queue=Requests, subject=Out of band access, ticket_status=closed, client=Quickline, priority=5, created=2025-02-06 09:58:09, last_txn_id=2295430>, <Ticket(id=4436, rt_number=53760, queue=Requests, subject=Cloud Migration Holding Page, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-03 10:06:27, last_txn_id=2287334>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=4381, rt_number=53674, queue=Requests, subject=sys.jaevee.co.uk configuration environment, ticket_status=closed, client=JaeVee, priority=52, created=2025-01-28 09:55:18, last_txn_id=2288295>, <Ticket(id=4585, rt_number=53858, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=eTherapeutics, priority=1, created=2025-02-12 11:41:41, last_txn_id=2288299>, <Ticket(id=4560, rt_number=53833, queue=Requests, subject=Provision WordPress site for new website, ticket_status=closed, client=Internal, priority=42, created=2025-02-10 14:51:39, last_txn_id=2287827>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4395, rt_number=53687, queue=Requests, subject=Ingeus kubernetes cluster upgrade, ticket_status=closed, client=Ingeus, priority=51, created=2025-01-29 10:21:10, last_txn_id=2288330>, <Ticket(id=4524, rt_number=53796, queue=Requests, subject=Mediawiki LTS upgrade, ticket_status=closed, client=Internal, priority=45, created=2025-02-06 09:18:13, last_txn_id=2288279>, <Ticket(id=4460, rt_number=53782, queue=Requests, subject=edb-lab-skye: /weka mount timing out, ticket_status=closed, client=AskBio, priority=57, created=2025-02-04 19:21:18, last_txn_id=2288368>, <Ticket(id=4423, rt_number=53748, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=51, created=2025-02-03 00:00:05, last_txn_id=2289971>, <Ticket(id=4444, rt_number=53766, queue=Requests, subject=Add graphite1.opencorporates.internal to support, ticket_status=closed, client=OpenCorporates, priority=69, created=2025-02-03 13:02:51, last_txn_id=2288982>, <Ticket(id=4396, rt_number=53688, queue=Requests, subject=Sysdoc kubernetes cluster upgrade, ticket_status=closed, client=Sysdoc, priority=53, created=2025-01-29 10:31:13, last_txn_id=2291319>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4517, rt_number=53789, queue=Requests, subject=HTTP Request Smuggling vulnerability reported, ticket_status=closed, client=Kahootz, priority=73, created=2025-02-05 17:32:24, last_txn_id=2293686>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4536, rt_number=53808, queue=Requests, subject=New Task for Migration Day, ticket_status=closed, client=OpenCorporates, priority=67, created=2025-02-07 11:14:59, last_txn_id=2290172>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4569, rt_number=53842, queue=Requests, subject=Linux Support Consultant Vacancy , ticket_status=rejected, client=Internal, priority=3, created=2025-02-11 11:17:47, last_txn_id=2289027>, <Ticket(id=4537, rt_number=53809, queue=Requests, subject=URGENT: expiring secret replacement , ticket_status=closed, client=eTherapeutics, priority=48, created=2025-02-07 14:37:56, last_txn_id=2287121>, <Ticket(id=4581, rt_number=53854, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=Internal, priority=1, created=2025-02-12 11:35:43, last_txn_id=2288219>, <Ticket(id=4584, rt_number=53857, queue=Requests, subject=Upgrade GitLab to 17.8.2, ticket_status=closed, client=Geograph, priority=0, created=2025-02-12 11:40:25, last_txn_id=2287637>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

12 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 12:52:15.466838	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466897	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466907	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466915	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466922	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466929	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466936	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466944	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466949	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466955	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466961	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466967	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466974	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466983	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.466993	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467002	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467010	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467019	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467028	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467037	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467045	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467054	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467062	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467071	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467077	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467083	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467089	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467094	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467100	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467107	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467113	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467119	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467124	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467130	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467136	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467142	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467148	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467153	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467159	xxx	./services/model.py:838
DEBUG	2026-07-12 12:52:15.467164	xxx	./services/model.py:838