Client updates report (Requests)

04 Feb

RT	Client	Replies missed	Subject
53461	OpenCorporates		Expiring VPN certificates
53782	AskBio		edb-lab-skye: /weka mount timing out
53762	OpenCorporates		Lock out backend-redis nodes
53754	Internal		Uploading images to wiki
53768	AskBio		Failed Logins from "admin"
53688	Sysdoc		Sysdoc kubernetes cluster upgrade
53760	OpenCorporates		Cloud Migration Holding Page
53748	STS NHS FT		Quarterly Systems Check
53778	BD Group		Apple Verification Files
53552	Sylvera	01 Feb	Re-commissionning Super Monster
53382	Sysdoc		CORS error / network error
53457	Geograph	27 Jan	Adding new docker container to our gitops+k8s cluster.
53744	Internal		Technical leaving actions for Warwick Hampden-Woodfall
53763	AskBio		ssh issues
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
53764	Quickline		Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652]
53495	OGT		basil.internal.ogtip.com disk usage /data
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
52577	Gravytrain		Gravytrain Linux Support
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53766	OpenCorporates		Add graphite1.opencorporates.internal to support
53488	Internal		Test restore Team Password Manager
53674	JaeVee		sys.jaevee.co.uk configuration environment
53541	OpenCorporates		database cloud migration support
53537	Sucden		Patching Walkthrough
53687	Ingeus		Ingeus kubernetes cluster upgrade
53590	OpenCorporates		dev-compute11
53773	eTherapeutics		Add SSH keys to DGX machines
53776	BD Group		301 Redirects
53781	Internal		Message - Sandra Keith \| Design Ingenious \| +17134878048
53769	Internal		Weekly checks
53770	Internal		Purge old client password records
53751	Internal		Monthly certificate expiry check
53780	Cambridge Flow Solutions		J cluster - licnese server..
51406	NovaData		Novadata CentOS7 EOL

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	132.919 msec
System CPU time	8.034 msec
Total CPU time	140.953 msec
Elapsed time	204.862 msec
Context switches	157 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-04&start=2025-02-04
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-04'
'start'	'2025-02-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 2, 4), 'end': datetime.date(2025, 2, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-02-04&start=2025-02-04' [GET]>
tickets	[<Ticket(id=4230, rt_number=53461, queue=Requests, subject=Expiring VPN certificates, ticket_status=closed, client=OpenCorporates, priority=58, created=2025-01-13 15:06:41, last_txn_id=2284185>, <Ticket(id=4460, rt_number=53782, queue=Requests, subject=edb-lab-skye: /weka mount timing out, ticket_status=closed, client=AskBio, priority=57, created=2025-02-04 19:21:18, last_txn_id=2288368>, <Ticket(id=4438, rt_number=53762, queue=Requests, subject=Lock out backend-redis nodes, ticket_status=closed, client=OpenCorporates, priority=75, created=2025-02-03 10:50:29, last_txn_id=2294261>, <Ticket(id=4430, rt_number=53754, queue=Requests, subject=Uploading images to wiki, ticket_status=closed, client=Internal, priority=47, created=2025-02-03 08:27:52, last_txn_id=2295312>, <Ticket(id=4446, rt_number=53768, queue=Requests, subject=Failed Logins from "admin", ticket_status=closed, client=AskBio, priority=61, created=2025-02-03 22:10:53, last_txn_id=2285091>, <Ticket(id=4396, rt_number=53688, queue=Requests, subject=Sysdoc kubernetes cluster upgrade, ticket_status=closed, client=Sysdoc, priority=53, created=2025-01-29 10:31:13, last_txn_id=2291319>, <Ticket(id=4436, rt_number=53760, queue=Requests, subject=Cloud Migration Holding Page, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-03 10:06:27, last_txn_id=2287334>, <Ticket(id=4423, rt_number=53748, queue=Requests, subject=Quarterly Systems Check, ticket_status=closed, client=STS NHS FT, priority=51, created=2025-02-03 00:00:05, last_txn_id=2289971>, <Ticket(id=4456, rt_number=53778, queue=Requests, subject=Apple Verification Files, ticket_status=closed, client=BD Group, priority=64, created=2025-02-04 13:00:08, last_txn_id=2285928>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=4420, rt_number=53744, queue=Requests, subject=Technical leaving actions for Warwick Hampden-Woodfall, ticket_status=closed, client=Internal, priority=53, created=2025-01-31 14:20:52, last_txn_id=2291149>, <Ticket(id=4439, rt_number=53763, queue=Requests, subject=ssh issues, ticket_status=closed, client=AskBio, priority=63, created=2025-02-03 10:58:11, last_txn_id=2286184>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=4440, rt_number=53764, queue=Requests, subject=Installing zabbix-web-service on AQL-SVR-ZABBIX-APP [IT-37652], ticket_status=closed, client=Quickline, priority=61, created=2025-02-03 11:13:57, last_txn_id=2284513>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4444, rt_number=53766, queue=Requests, subject=Add graphite1.opencorporates.internal to support, ticket_status=closed, client=OpenCorporates, priority=69, created=2025-02-03 13:02:51, last_txn_id=2288982>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4381, rt_number=53674, queue=Requests, subject=sys.jaevee.co.uk configuration environment, ticket_status=closed, client=JaeVee, priority=52, created=2025-01-28 09:55:18, last_txn_id=2288295>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4307, rt_number=53537, queue=Requests, subject=Patching Walkthrough, ticket_status=closed, client=Sucden, priority=77, created=2025-01-21 12:57:43, last_txn_id=2288446>, <Ticket(id=4395, rt_number=53687, queue=Requests, subject=Ingeus kubernetes cluster upgrade, ticket_status=closed, client=Ingeus, priority=51, created=2025-01-29 10:21:10, last_txn_id=2288330>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4451, rt_number=53773, queue=Requests, subject=Add SSH keys to DGX machines, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-02-04 09:33:46, last_txn_id=2285892>, <Ticket(id=4454, rt_number=53776, queue=Requests, subject=301 Redirects, ticket_status=closed, client=BD Group, priority=63, created=2025-02-04 11:25:00, last_txn_id=2288733>, <Ticket(id=4459, rt_number=53781, queue=Requests, subject=Message - Sandra Keith \| Design Ingenious \| +17134878048, ticket_status=closed, client=Internal, priority=0, created=2025-02-04 18:52:52, last_txn_id=2282957>, <Ticket(id=4447, rt_number=53769, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-02-04 00:00:04, last_txn_id=2282760>, <Ticket(id=4449, rt_number=53770, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=43, created=2025-02-04 00:00:05, last_txn_id=2283873>, <Ticket(id=4424, rt_number=53751, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-02-03 00:00:09, last_txn_id=2285408>, <Ticket(id=4458, rt_number=53780, queue=Requests, subject=J cluster - licnese server.., ticket_status=closed, client=Cambridge Flow Solutions, priority=40, created=2025-02-04 17:06:57, last_txn_id=2284515>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

04 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 11:53:49.394933	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.394999	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395015	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395026	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395035	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395042	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395049	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395057	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395063	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395070	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395076	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395082	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395089	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395096	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395103	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395110	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395116	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395123	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395129	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395136	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395143	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395150	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395156	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395163	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395170	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395177	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395184	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395190	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395197	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395203	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395210	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395216	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395222	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395229	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395236	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395243	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395249	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395255	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395262	xxx	./services/model.py:838
DEBUG	2026-04-08 11:53:49.395268	xxx	./services/model.py:838