Client updates report (Requests)

27 Jan

RT	Client	Replies missed	Subject
53570	JISC		OVPN access for OpenAthens user Mike Beringer
53461	OpenCorporates		Expiring VPN certificates
53666	ITC Compliance		Remove ITC backup system from support (again)
53539	Internal		Move GPG key expiry doc out of Gobby
53376	OpenCorporates		Network Segmentation
53382	Sysdoc		CORS error / network error
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
53532	JISC		OpenAthens server patching l01 & l02
53537	Sucden	24 Jan	Patching Walkthrough
53590	OpenCorporates		dev-compute11
53403	Mad Dog Casting		Client Mad Dog termination
53495	OGT		basil.internal.ogtip.com disk usage /data
53571	AskBio		/weka on Jura
53541	OpenCorporates		database cloud migration support
53550	ITC Compliance		ITC Termination of service (technical)
53488	Internal		Test restore Team Password Manager
53457	Geograph	22 Jan	Adding new docker container to our gitops+k8s cluster.
52577	Gravytrain		Gravytrain Linux Support
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
52946	BD Group		independent check for web-1
53354	OGT		Configure UPSes
53552	Sylvera		Re-commissionning Super Monster
53386	Cirencester College		Query: clone PG Database
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
53553	OpenCorporates		Test run of DB Cloud Migration
53519	Internal	23 Jan	NOT URGENT: update Spotify repo
53557	OGT		Potential power cut
53538	Internal		Please update Bonita's PGP key
53593	Kahootz		Introducing Davide Benini, the new Kahootz DevOps Manager
53592	AskBio		Account for Maddy Butler
51406	NovaData		Novadata CentOS7 EOL

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	80.471 msec
System CPU time	0.000 msec
Total CPU time	80.471 msec
Elapsed time	120.412 msec
Context switches	60 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-27&start=2025-01-27
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-27'
'start'	'2025-01-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 1, 27), 'end': datetime.date(2025, 1, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-01-27&start=2025-01-27' [GET]>
tickets	[<Ticket(id=4340, rt_number=53570, queue=Requests, subject=OVPN access for OpenAthens user Mike Beringer, ticket_status=closed, client=JISC, priority=62, created=2025-01-23 14:10:56, last_txn_id=2277926>, <Ticket(id=4230, rt_number=53461, queue=Requests, subject=Expiring VPN certificates, ticket_status=closed, client=OpenCorporates, priority=58, created=2025-01-13 15:06:41, last_txn_id=2284185>, <Ticket(id=4372, rt_number=53666, queue=Requests, subject=Remove ITC backup system from support (again), ticket_status=closed, client=ITC Compliance, priority=63, created=2025-01-27 17:27:10, last_txn_id=2278772>, <Ticket(id=4309, rt_number=53539, queue=Requests, subject=Move GPG key expiry doc out of Gobby, ticket_status=closed, client=Internal, priority=6, created=2025-01-21 13:20:02, last_txn_id=2279990>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=4301, rt_number=53532, queue=Requests, subject=OpenAthens server patching l01 & l02, ticket_status=closed, client=JISC, priority=66, created=2025-01-21 08:04:52, last_txn_id=2279372>, <Ticket(id=4307, rt_number=53537, queue=Requests, subject=Patching Walkthrough, ticket_status=closed, client=Sucden, priority=77, created=2025-01-21 12:57:43, last_txn_id=2288446>, <Ticket(id=4360, rt_number=53590, queue=Requests, subject=dev-compute11, ticket_status=closed, client=OpenCorporates, priority=53, created=2025-01-27 09:03:43, last_txn_id=2288054>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=4341, rt_number=53571, queue=Requests, subject=/weka on Jura, ticket_status=closed, client=AskBio, priority=62, created=2025-01-23 15:09:11, last_txn_id=2277741>, <Ticket(id=4311, rt_number=53541, queue=Requests, subject=database cloud migration support, ticket_status=closed, client=OpenCorporates, priority=80, created=2025-01-21 15:32:09, last_txn_id=2290175>, <Ticket(id=4320, rt_number=53550, queue=Requests, subject=ITC Termination of service (technical), ticket_status=closed, client=ITC Compliance, priority=62, created=2025-01-22 13:36:05, last_txn_id=2277937>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4322, rt_number=53552, queue=Requests, subject=Re-commissionning Super Monster, ticket_status=closed, client=Sylvera, priority=50, created=2025-01-22 16:29:20, last_txn_id=2292060>, <Ticket(id=4187, rt_number=53386, queue=Requests, subject=Query: clone PG Database, ticket_status=closed, client=Cirencester College, priority=53, created=2025-01-08 15:17:50, last_txn_id=2277898>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=4323, rt_number=53553, queue=Requests, subject=Test run of DB Cloud Migration, ticket_status=closed, client=OpenCorporates, priority=66, created=2025-01-22 16:34:14, last_txn_id=2279874>, <Ticket(id=4289, rt_number=53519, queue=Requests, subject=NOT URGENT: update Spotify repo, ticket_status=closed, client=Internal, priority=45, created=2025-01-19 14:59:32, last_txn_id=2278146>, <Ticket(id=4327, rt_number=53557, queue=Requests, subject=Potential power cut, ticket_status=closed, client=OGT, priority=42, created=2025-01-23 08:37:19, last_txn_id=2277350>, <Ticket(id=4308, rt_number=53538, queue=Requests, subject=Please update Bonita's PGP key, ticket_status=closed, client=Internal, priority=44, created=2025-01-21 13:17:52, last_txn_id=2278236>, <Ticket(id=4363, rt_number=53593, queue=Requests, subject=Introducing Davide Benini, the new Kahootz DevOps Manager, ticket_status=closed, client=Kahootz, priority=61, created=2025-01-27 09:42:01, last_txn_id=2278925>, <Ticket(id=4362, rt_number=53592, queue=Requests, subject=Account for Maddy Butler, ticket_status=closed, client=AskBio, priority=46, created=2025-01-27 09:28:01, last_txn_id=2278883>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

27 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 15:11:03.344886	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.344953	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.344966	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.344976	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.344987	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.344996	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345003	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345010	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345017	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345025	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345033	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345039	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345045	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345050	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345055	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345061	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345066	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345071	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345077	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345083	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345091	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345096	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345101	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345106	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345111	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345116	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345121	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345129	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345136	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345143	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345151	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345157	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345165	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345172	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345179	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345187	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345195	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345201	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345209	xxx	./services/model.py:838
DEBUG	2026-07-12 15:11:03.345217	xxx	./services/model.py:838