Client updates report (Requests)

13 Jan - 17 Jan

RT	Client	Replies missed	Subject
53461	OpenCorporates		Expiring VPN certificates
53121	OpenCorporates		Server Shutdown Request
53456	Cirencester College		CCOLive browsing slow today
53335	eTherapeutics		ETX infra vpn tunnel
53413	OpenCorporates		ZFS health on SQL12
53252	Cambridge Flow Solutions		J cluster access
53491	eTherapeutics		Route missing on DGX
52785	OpenCorporates		Outstanding monitoring issues: redis1
53403	Mad Dog Casting		Client Mad Dog termination
53382	Sysdoc		CORS error / network error
53457	Geograph		Adding new docker container to our gitops+k8s cluster.
52946	BD Group		independent check for web-1
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
53495	OGT		basil.internal.ogtip.com disk usage /data
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
53251	Trident Honda		Configure UPS for vmsvr1,2
53015	Kahootz		Server reboots for kernel patches
52577	Gravytrain		Gravytrain Linux Support
53376	OpenCorporates		Network Segmentation
53354	OGT		Configure UPSes
53385	Reigate College		New Server
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53326	OpenCorporates	15 Jan	Quote for new VMs
53386	Cirencester College	13 Jan	Query: clone PG Database
53464	Internal		Weekly checks
53460	Internal		Expiring VPN certificate: TCL Staff VPN > gosforth
53358	Internal		Monthly certificate expiry check
53478	ITC Compliance		Legacy DB IP Whitelisting
53454	OpenCorporates		Andrei
53407	OpenCorporates		LDAP - Ben Ellis
53498	Kahootz		tomcat restart
53488	Internal		Test restore Team Password Manager
53501	OGT		Mount Illumina data on Sybil
53119	eTherapeutics		DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53455	Internal		Add Debian 12.9 to monitoring
51406	NovaData		Novadata CentOS7 EOL

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	103.765 msec
System CPU time	0.113 msec
Total CPU time	103.878 msec
Elapsed time	170.800 msec
Context switches	164 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&start=2025-01-13
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-17'
'start'	'2025-01-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 1, 13), 'end': datetime.date(2025, 1, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-01-17&start=2025-01-13' [GET]>
tickets	[<Ticket(id=4230, rt_number=53461, queue=Requests, subject=Expiring VPN certificates, ticket_status=closed, client=OpenCorporates, priority=58, created=2025-01-13 15:06:41, last_txn_id=2284185>, <Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=4225, rt_number=53456, queue=Requests, subject=CCOLive browsing slow today, ticket_status=closed, client=Cirencester College, priority=42, created=2025-01-13 13:05:45, last_txn_id=2273121>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4218, rt_number=53413, queue=Requests, subject=ZFS health on SQL12, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-01-11 06:03:03, last_txn_id=2271655>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=4262, rt_number=53491, queue=Requests, subject=Route missing on DGX, ticket_status=closed, client=eTherapeutics, priority=43, created=2025-01-16 16:59:01, last_txn_id=2274317>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4226, rt_number=53457, queue=Requests, subject=Adding new docker container to our gitops+k8s cluster., ticket_status=closed, client=Geograph, priority=46, created=2025-01-13 13:31:04, last_txn_id=2291418>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=4266, rt_number=53495, queue=Requests, subject=basil.internal.ogtip.com disk usage /data, ticket_status=closed, client=OGT, priority=38, created=2025-01-17 08:27:48, last_txn_id=2291317>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4096, rt_number=53326, queue=Requests, subject=Quote for new VMs, ticket_status=closed, client=OpenCorporates, priority=73, created=2024-12-27 14:43:31, last_txn_id=2280412>, <Ticket(id=4187, rt_number=53386, queue=Requests, subject=Query: clone PG Database, ticket_status=closed, client=Cirencester College, priority=53, created=2025-01-08 15:17:50, last_txn_id=2277898>, <Ticket(id=4233, rt_number=53464, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-14 00:00:02, last_txn_id=2270852>, <Ticket(id=4229, rt_number=53460, queue=Requests, subject=Expiring VPN certificate: TCL Staff VPN > gosforth, ticket_status=closed, client=Internal, priority=42, created=2025-01-13 14:59:56, last_txn_id=2271839>, <Ticket(id=4152, rt_number=53358, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-01-06 00:00:09, last_txn_id=2270414>, <Ticket(id=4247, rt_number=53478, queue=Requests, subject=Legacy DB IP Whitelisting, ticket_status=closed, client=ITC Compliance, priority=61, created=2025-01-14 18:58:21, last_txn_id=2271901>, <Ticket(id=4223, rt_number=53454, queue=Requests, subject=Andrei , ticket_status=closed, client=OpenCorporates, priority=60, created=2025-01-13 11:47:09, last_txn_id=2271391>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4269, rt_number=53498, queue=Requests, subject=tomcat restart, ticket_status=closed, client=Kahootz, priority=60, created=2025-01-17 10:32:43, last_txn_id=2272561>, <Ticket(id=4258, rt_number=53488, queue=Requests, subject=Test restore Team Password Manager, ticket_status=closed, client=Internal, priority=67, created=2025-01-16 16:29:17, last_txn_id=2295562>, <Ticket(id=4272, rt_number=53501, queue=Requests, subject=Mount Illumina data on Sybil, ticket_status=closed, client=OGT, priority=40, created=2025-01-17 11:24:51, last_txn_id=2272687>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=4224, rt_number=53455, queue=Requests, subject=Add Debian 12.9 to monitoring, ticket_status=rejected, client=Internal, priority=0, created=2025-01-13 12:18:50, last_txn_id=2270197>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

13 Jan - 17 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 16:05:59.986242	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986345	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986356	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986363	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986370	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986375	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986381	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986387	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986393	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986398	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986404	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986409	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986415	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986421	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986426	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986432	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986437	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986443	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986451	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986459	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986464	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986470	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986475	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986480	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986485	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986491	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986496	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986502	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986507	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986512	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986517	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986523	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986528	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986533	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986540	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986546	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986551	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986556	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986562	xxx	./services/model.py:838
DEBUG	2026-04-08 16:05:59.986566	xxx	./services/model.py:838