Client updates report (Requests)

06 Jan - 10 Jan

RT	Client	Replies missed	Subject
53015	Kahootz		Server reboots for kernel patches
53332	OpenCorporates		Restore database in AWS
53346	Tusk IC		add user to group
53345	JISC		Velox Server Security Overview
53396	Internal		Gitlab upgrade (17.7.1)
53397	Geograph		Geograph Gitlab upgrade (17.7.1)
53335	eTherapeutics		ETX infra vpn tunnel
53374	Kahootz		Blocking external access to DNS on everything except Oscar
53387	Internal		Message - Chris \| Del Technologies \| 020 4534 1497
53399	OpenCorporates		OpenCorporates Gitlab upgrade 17.7.1
53398	eTherapeutics		ETX GitLab upgrade (17.7.1)
53367	ITC Compliance		Legacy deployments
53376	OpenCorporates		Network Segmentation
53382	Sysdoc		CORS error / network error
53377	AskBio		mount R drive on skye
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
53326	OpenCorporates	01 Jan	Quote for new VMs
53403	Mad Dog Casting		Client Mad Dog termination
52577	Gravytrain		Gravytrain Linux Support
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53385	Reigate College		New Server
52946	BD Group		independent check for web-1
53368	Ingeus		Ingeus: login to Azure
53354	OGT	26 Dec	Configure UPSes
53119	eTherapeutics		DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
53121	OpenCorporates		Server Shutdown Request
53251	Trident Honda		Configure UPS for vmsvr1,2
53252	Cambridge Flow Solutions		J cluster access
53373	Internal		Purge old client password records
53386	Cirencester College		Query: clone PG Database
53372	Internal		Weekly checks
53356	Internal		Quarterly Ouse Failover Test
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
53407	OpenCorporates		LDAP - Ben Ellis
53358	Internal		Monthly certificate expiry check
52785	OpenCorporates		Outstanding monitoring issues: redis1
51406	NovaData		Novadata CentOS7 EOL

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	131.127 msec
System CPU time	6.245 msec
Total CPU time	137.372 msec
Elapsed time	279.235 msec
Context switches	112 voluntary, 689 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-10&start=2025-01-06
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-01-10'
'start'	'2025-01-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2025, 1, 6), 'end': datetime.date(2025, 1, 10)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2025-01-10&start=2025-01-06' [GET]>
tickets	[<Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=4102, rt_number=53332, queue=Requests, subject=Restore database in AWS, ticket_status=closed, client=OpenCorporates, priority=76, created=2024-12-30 10:02:59, last_txn_id=2266914>, <Ticket(id=4141, rt_number=53346, queue=Requests, subject=add user to group, ticket_status=closed, client=Tusk IC, priority=46, created=2025-01-02 15:48:40, last_txn_id=2266217>, <Ticket(id=4140, rt_number=53345, queue=Requests, subject=Velox Server Security Overview, ticket_status=closed, client=JISC, priority=64, created=2025-01-02 11:51:06, last_txn_id=2268415>, <Ticket(id=4197, rt_number=53396, queue=Requests, subject=Gitlab upgrade (17.7.1), ticket_status=closed, client=Internal, priority=40, created=2025-01-09 11:02:59, last_txn_id=2268423>, <Ticket(id=4198, rt_number=53397, queue=Requests, subject=Geograph Gitlab upgrade (17.7.1), ticket_status=closed, client=Geograph, priority=45, created=2025-01-09 11:07:42, last_txn_id=2268432>, <Ticket(id=4124, rt_number=53335, queue=Requests, subject=ETX infra vpn tunnel, ticket_status=closed, client=eTherapeutics, priority=52, created=2024-12-30 16:57:01, last_txn_id=2271294>, <Ticket(id=4171, rt_number=53374, queue=Requests, subject=Blocking external access to DNS on everything except Oscar, ticket_status=closed, client=Kahootz, priority=63, created=2025-01-07 09:53:24, last_txn_id=2271711>, <Ticket(id=4188, rt_number=53387, queue=Requests, subject=Message - Chris \| Del Technologies \| 020 4534 1497, ticket_status=rejected, client=Internal, priority=0, created=2025-01-08 15:49:20, last_txn_id=2267739>, <Ticket(id=4200, rt_number=53399, queue=Requests, subject=OpenCorporates Gitlab upgrade 17.7.1, ticket_status=closed, client=OpenCorporates, priority=46, created=2025-01-09 11:12:09, last_txn_id=2269080>, <Ticket(id=4199, rt_number=53398, queue=Requests, subject=ETX GitLab upgrade (17.7.1), ticket_status=closed, client=eTherapeutics, priority=46, created=2025-01-09 11:10:11, last_txn_id=2269156>, <Ticket(id=4164, rt_number=53367, queue=Requests, subject=Legacy deployments, ticket_status=closed, client=ITC Compliance, priority=44, created=2025-01-06 14:07:15, last_txn_id=2271130>, <Ticket(id=4173, rt_number=53376, queue=Requests, subject=Network Segmentation, ticket_status=closed, client=OpenCorporates, priority=74, created=2025-01-07 15:29:36, last_txn_id=2280234>, <Ticket(id=4183, rt_number=53382, queue=Requests, subject=CORS error / network error, ticket_status=closed, client=Sysdoc, priority=62, created=2025-01-08 09:43:38, last_txn_id=2286137>, <Ticket(id=4174, rt_number=53377, queue=Requests, subject=mount R drive on skye, ticket_status=closed, client=AskBio, priority=43, created=2025-01-07 15:42:09, last_txn_id=2271132>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=4096, rt_number=53326, queue=Requests, subject=Quote for new VMs, ticket_status=closed, client=OpenCorporates, priority=73, created=2024-12-27 14:43:31, last_txn_id=2280412>, <Ticket(id=4204, rt_number=53403, queue=Requests, subject=Client Mad Dog termination, ticket_status=closed, client=Mad Dog Casting, priority=52, created=2025-01-09 15:29:39, last_txn_id=2277836>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4186, rt_number=53385, queue=Requests, subject=New Server, ticket_status=closed, client=Reigate College, priority=46, created=2025-01-08 14:52:24, last_txn_id=2305929>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=4165, rt_number=53368, queue=Requests, subject=Ingeus: login to Azure, ticket_status=closed, client=Ingeus, priority=40, created=2025-01-06 14:28:16, last_txn_id=2282084>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=4169, rt_number=53373, queue=Requests, subject=Purge old client password records, ticket_status=closed, client=Internal, priority=44, created=2025-01-07 00:00:07, last_txn_id=2269107>, <Ticket(id=4187, rt_number=53386, queue=Requests, subject=Query: clone PG Database, ticket_status=closed, client=Cirencester College, priority=53, created=2025-01-08 15:17:50, last_txn_id=2277898>, <Ticket(id=4168, rt_number=53372, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=1, created=2025-01-07 00:00:06, last_txn_id=2267172>, <Ticket(id=4151, rt_number=53356, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=closed, client=Internal, priority=2, created=2025-01-06 00:00:05, last_txn_id=2266798>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=4208, rt_number=53407, queue=Requests, subject=LDAP - Ben Ellis, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-01-10 11:27:50, last_txn_id=2272730>, <Ticket(id=4152, rt_number=53358, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=66, created=2025-01-06 00:00:09, last_txn_id=2270414>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

06 Jan - 10 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-10 00:39:12.082241	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082301	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082315	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082325	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082333	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082348	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082355	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082361	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082370	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082377	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082383	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082390	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082396	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082402	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082409	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082415	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082421	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082428	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082433	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082439	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082446	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082452	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082458	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082467	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082474	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082480	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082486	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082492	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082499	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082505	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082511	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082517	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082523	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082530	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082536	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082541	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082547	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082553	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082560	xxx	./services/model.py:838
DEBUG	2026-07-10 00:39:12.082566	xxx	./services/model.py:838