Client updates report (Requests)

23 Dec - 27 Dec

RT	Client	Replies missed	Subject
53121	OpenCorporates		Server Shutdown Request
53073	OpenCorporates		MySQL Cluster Capacity Info
53252	Cambridge Flow Solutions		J cluster access
52785	OpenCorporates		Outstanding monitoring issues: redis1
52980	Cirencester College		Manage Engine Agent install
53063	Top to Toe		Request to Enable 2FA for phpMyAdmin Access
52946	BD Group		independent check for web-1
52908	eTherapeutics		Buckets being back up daily and weekly, possibly monthly
51777	Quickline		24/7 support for 2x RADIUS and 2x Zabbix servers
53251	Trident Honda		Configure UPS for vmsvr1,2
53015	Kahootz	26 Dec	Server reboots for kernel patches
52577	Gravytrain		Gravytrain Linux Support
53097	BD Group		Disk filling up on ef-v5-node-1
53304	Kahootz	25 Dec	Xray borgmatic issue
53354	OGT		Configure UPSes
53056	Mad Dog Casting		Backup quota exceeded (Mad Dog Casting)
53112	Internal		Technical leaving actions for Jonathan Wiltshire
53230	JISC		Asset inventory query
53326	OpenCorporates		Quote for new VMs
53313	OpenCorporates		reboot compute11 / mysql update / ldap password reset
53319	OpenCorporates		jupyter1 puppet certificate renewal
53324	OpenCorporates		Update MySQL Cluster setting
53317	Internal		Weekly checks
53119	eTherapeutics		DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal)
51406	NovaData		Novadata CentOS7 EOL

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	114.276 msec
System CPU time	3.454 msec
Total CPU time	117.730 msec
Elapsed time	194.050 msec
Context switches	155 voluntary, 187 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-27&start=2024-12-23
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-27'
'start'	'2024-12-23'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2024, 12, 23), 'end': datetime.date(2024, 12, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2024-12-27&start=2024-12-23' [GET]>
tickets	[<Ticket(id=3982, rt_number=53121, queue=Requests, subject=Server Shutdown Request, ticket_status=closed, client=OpenCorporates, priority=93, created=2024-12-10 14:19:30, last_txn_id=2276908>, <Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=4054, rt_number=53252, queue=Requests, subject=J cluster access, ticket_status=closed, client=Cambridge Flow Solutions, priority=60, created=2024-12-16 11:01:04, last_txn_id=2270438>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=4053, rt_number=53251, queue=Requests, subject=Configure UPS for vmsvr1,2, ticket_status=closed, client=Trident Honda, priority=74, created=2024-12-16 10:34:52, last_txn_id=2272914>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3942, rt_number=53097, queue=Requests, subject=Disk filling up on ef-v5-node-1, ticket_status=closed, client=BD Group, priority=75, created=2024-12-08 03:17:23, last_txn_id=2278920>, <Ticket(id=4074, rt_number=53304, queue=Requests, subject=Xray borgmatic issue, ticket_status=closed, client=Kahootz, priority=65, created=2024-12-19 11:22:37, last_txn_id=2265281>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=3894, rt_number=53056, queue=Requests, subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3973, rt_number=53112, queue=Requests, subject=Technical leaving actions for Jonathan Wiltshire , ticket_status=closed, client=Internal, priority=48, created=2024-12-09 17:39:34, last_txn_id=2295672>, <Ticket(id=4029, rt_number=53230, queue=Requests, subject=Asset inventory query, ticket_status=closed, client=JISC, priority=64, created=2024-12-13 13:45:40, last_txn_id=2265520>, <Ticket(id=4096, rt_number=53326, queue=Requests, subject=Quote for new VMs, ticket_status=closed, client=OpenCorporates, priority=73, created=2024-12-27 14:43:31, last_txn_id=2280412>, <Ticket(id=4082, rt_number=53313, queue=Requests, subject=reboot compute11 / mysql update / ldap password reset, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-21 11:29:04, last_txn_id=2264123>, <Ticket(id=4089, rt_number=53319, queue=Requests, subject=jupyter1 puppet certificate renewal, ticket_status=closed, client=OpenCorporates, priority=40, created=2024-12-24 09:45:41, last_txn_id=2264101>, <Ticket(id=4094, rt_number=53324, queue=Requests, subject=Update MySQL Cluster setting, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-27 09:44:31, last_txn_id=2264597>, <Ticket(id=4087, rt_number=53317, queue=Requests, subject=Weekly checks, ticket_status=closed, client=Internal, priority=40, created=2024-12-24 00:00:04, last_txn_id=2264089>, <Ticket(id=3980, rt_number=53119, queue=Requests, subject=DGX A100 System Firmware Update Container Version 24.11.1 (dg1.etx.internal), ticket_status=closed, client=eTherapeutics, priority=64, created=2024-12-10 12:48:59, last_txn_id=2269771>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

23 Dec - 27 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 20:29:02.228885	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229116	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229133	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229144	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229156	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229164	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229174	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229183	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229190	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229196	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229203	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229209	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229215	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229222	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229228	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229235	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229242	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229250	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229263	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229270	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229276	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229282	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229289	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229295	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229300	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229310	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229319	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229325	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229331	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229337	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229343	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229350	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229356	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229362	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229368	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229374	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229380	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229388	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229397	xxx	./services/model.py:838
DEBUG	2026-04-08 20:29:02.229403	xxx	./services/model.py:838