Client updates report (Requests)

06 Dec

RT	Client	Subject
53009	Crystal Units	Lisec server switchover
52678	Edinburgh University	DGX1 OS upgrade
53070	Geograph	Geograph Cluster Upgrade
53073	OpenCorporates	MySQL Cluster Capacity Info
49815	OpenCorporates	Premier support for Opensearch cluster
53025	AskBio	making prompt-test.askbio.com accessible
53036	Kahootz	papa.hosting.inovem.com unconfigured disks
53090	JISC	OpenAthens server patching
52945	eTherapeutics	Rip out Kiam at ETX
53051	Sysdoc	sysdoc/flightpath/tcl-system certificate expirations
52785	OpenCorporates	Outstanding monitoring issues: redis1
53026	OpenCorporates	Percona Backup
53089	ITC Compliance	Password for netgear switch
52779	JISC	Renew OVPN certificates
52980	Cirencester College	Manage Engine Agent install
53087	OpenCorporates	MySQL Config Max Connections
53063	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
52693	Rent4Sure	Rent4sure Hardware
52987	JaeVee	beta.jaevee.co.uk certificate not auto-renewing
52944	OpenCorporates	SW1 Switch Off
52946	BD Group	independent check for web-1
52908	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53023	TCV	WordPress Upload Limit on Web4 (tcv.org.uk)
51777	Quickline	24/7 support for 2x RADIUS and 2x Zabbix servers
53093	OGT	Server maintenance
53015	Kahootz	Server reboots for kernel patches
53080	Global Brands	Expiring Certificates: VPN Users
52577	Gravytrain	Gravytrain Linux Support
53078	Internal	Expiring certificate: den
53079	Kahootz	Remove Whisky from Munin on Xray
53086	Top to Toe	Configure daily + hourly database backups to S3
53081	Internal	Expiring GPG Key: Chris Boot
53354	OGT	Configure UPSes
53056	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53083	OpenCorporates	Please remove Nick Wright
53085	Sylvera	Sylvera monthly backup check and tape swap
51406	NovaData	Novadata CentOS7 EOL

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	63.409 msec
System CPU time	0.000 msec
Total CPU time	63.409 msec
Elapsed time	109.958 msec
Context switches	130 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-06&start=2024-12-06
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-06'
'start'	'2024-12-06'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2024, 12, 6), 'end': datetime.date(2024, 12, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2024-12-06&start=2024-12-06' [GET]>
tickets	[<Ticket(id=3794, rt_number=53009, queue=Requests, subject=Lisec server switchover, ticket_status=closed, client=Crystal Units, priority=74, created=2024-11-27 12:13:28, last_txn_id=2270759>, <Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=3913, rt_number=53070, queue=Requests, subject=Geograph Cluster Upgrade, ticket_status=closed, client=Geograph, priority=45, created=2024-12-05 08:19:21, last_txn_id=2259258>, <Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=3766, rt_number=49815, queue=Requests, subject=Premier support for Opensearch cluster, ticket_status=closed, client=OpenCorporates, priority=95, created=2024-03-18 15:36:26, last_txn_id=2291211>, <Ticket(id=3852, rt_number=53025, queue=Requests, subject=making prompt-test.askbio.com accessible, ticket_status=closed, client=AskBio, priority=73, created=2024-11-29 16:00:11, last_txn_id=2261675>, <Ticket(id=3870, rt_number=53036, queue=Requests, subject=papa.hosting.inovem.com unconfigured disks, ticket_status=closed, client=Kahootz, priority=64, created=2024-12-02 08:25:17, last_txn_id=2254460>, <Ticket(id=3935, rt_number=53090, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=63, created=2024-12-06 10:42:31, last_txn_id=2257323>, <Ticket(id=3747, rt_number=52945, queue=Requests, subject=Rip out Kiam at ETX, ticket_status=closed, client=eTherapeutics, priority=53, created=2024-11-21 12:35:06, last_txn_id=2291193>, <Ticket(id=3887, rt_number=53051, queue=Requests, subject=sysdoc/flightpath/tcl-system certificate expirations, ticket_status=closed, client=Sysdoc, priority=55, created=2024-12-02 12:03:39, last_txn_id=2262098>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=3858, rt_number=53026, queue=Requests, subject=Percona Backup, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-11-29 16:56:58, last_txn_id=2291207>, <Ticket(id=3934, rt_number=53089, queue=Requests, subject=Password for netgear switch, ticket_status=closed, client=ITC Compliance, priority=40, created=2024-12-06 10:40:59, last_txn_id=2291175>, <Ticket(id=3732, rt_number=52779, queue=Requests, subject=Renew OVPN certificates, ticket_status=closed, client=JISC, priority=61, created=2024-11-06 14:06:37, last_txn_id=2254961>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=3932, rt_number=53087, queue=Requests, subject=MySQL Config Max Connections, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-06 10:33:18, last_txn_id=2264233>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3738, rt_number=52693, queue=Requests, subject=Rent4sure Hardware, ticket_status=closed, client=Rent4Sure, priority=68, created=2024-10-29 16:16:36, last_txn_id=2283253>, <Ticket(id=3763, rt_number=52987, queue=Requests, subject=beta.jaevee.co.uk certificate not auto-renewing, ticket_status=closed, client=JaeVee, priority=48, created=2024-11-26 09:41:13, last_txn_id=2288274>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=3837, rt_number=53023, queue=Requests, subject=WordPress Upload Limit on Web4 (tcv.org.uk), ticket_status=closed, client=TCV, priority=47, created=2024-11-29 11:46:00, last_txn_id=2256347>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=3938, rt_number=53093, queue=Requests, subject=Server maintenance, ticket_status=closed, client=OGT, priority=45, created=2024-12-06 14:56:53, last_txn_id=2264235>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=3925, rt_number=53080, queue=Requests, subject=Expiring Certificates: VPN Users, ticket_status=closed, client=Global Brands, priority=66, created=2024-12-05 15:42:25, last_txn_id=2291210>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3923, rt_number=53078, queue=Requests, subject=Expiring certificate: den, ticket_status=closed, client=Internal, priority=65, created=2024-12-05 15:34:32, last_txn_id=2283252>, <Ticket(id=3924, rt_number=53079, queue=Requests, subject=Remove Whisky from Munin on Xray, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-05 15:36:39, last_txn_id=2291195>, <Ticket(id=3931, rt_number=53086, queue=Requests, subject=Configure daily + hourly database backups to S3, ticket_status=closed, client=Top to Toe, priority=44, created=2024-12-06 10:28:51, last_txn_id=2291206>, <Ticket(id=3926, rt_number=53081, queue=Requests, subject=Expiring GPG Key: Chris Boot, ticket_status=closed, client=Internal, priority=67, created=2024-12-05 15:50:46, last_txn_id=2291191>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=3894, rt_number=53056, queue=Requests, subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3928, rt_number=53083, queue=Requests, subject=Please remove Nick Wright, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-05 17:57:17, last_txn_id=2254640>, <Ticket(id=3929, rt_number=53085, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=55, created=2024-12-06 00:00:04, last_txn_id=2283251>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

06 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 13:29:30.015110	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015173	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015183	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015191	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015198	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015205	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015212	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015218	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015226	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015233	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015239	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015244	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015250	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015256	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015262	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015268	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015274	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015280	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015286	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015291	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015298	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015303	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015310	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015316	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015322	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015328	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015334	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015339	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015344	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015349	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015355	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015360	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015366	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015371	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015377	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015383	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015390	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015396	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015401	xxx	./services/model.py:838
DEBUG	2026-04-12 13:29:30.015407	xxx	./services/model.py:838