Client updates report (Requests)

05 Dec

RT	Client	Subject
53009	Crystal Units	Lisec server switchover
52678	Edinburgh University	DGX1 OS upgrade
53070	Geograph	Geograph Cluster Upgrade
53073	OpenCorporates	MySQL Cluster Capacity Info
49815	OpenCorporates	Premier support for Opensearch cluster
53071	Kahootz	Reboot C, D and E tonight between 8 and 10pm
52806	OpenCorporates	Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical)
53025	AskBio	making prompt-test.askbio.com accessible
53036	Kahootz	papa.hosting.inovem.com unconfigured disks
52945	eTherapeutics	Rip out Kiam at ETX
53051	Sysdoc	sysdoc/flightpath/tcl-system certificate expirations
53074	Kahootz	icmp redirection
52785	OpenCorporates	Outstanding monitoring issues: redis1
53026	OpenCorporates	Percona Backup
53076	Kahootz	JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9
52779	JISC	Renew OVPN certificates
52980	Cirencester College	Manage Engine Agent install
53063	Top to Toe	Request to Enable 2FA for phpMyAdmin Access
52693	Rent4Sure	Rent4sure Hardware
52987	JaeVee	beta.jaevee.co.uk certificate not auto-renewing
52944	OpenCorporates	SW1 Switch Off
52946	BD Group	independent check for web-1
52908	eTherapeutics	Buckets being back up daily and weekly, possibly monthly
53023	TCV	WordPress Upload Limit on Web4 (tcv.org.uk)
53002	eTherapeutics	Update GitLab
51777	Quickline	24/7 support for 2x RADIUS and 2x Zabbix servers
53015	Kahootz	Server reboots for kernel patches
53080	Global Brands	Expiring Certificates: VPN Users
52577	Gravytrain	Gravytrain Linux Support
53078	Internal	Expiring certificate: den
53079	Kahootz	Remove Whisky from Munin on Xray
53033	Internal	Monthly certificate expiry check
53081	Internal	Expiring GPG Key: Chris Boot
53354	OGT	Configure UPSes
53056	Mad Dog Casting	Backup quota exceeded (Mad Dog Casting)
53040	ITC Compliance	IP confirmation
53083	OpenCorporates	Please remove Nick Wright
53068	Kahootz	Rebooting Fox and Job tonight
51406	NovaData	Novadata CentOS7 EOL

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	65.362 msec
System CPU time	4.078 msec
Total CPU time	69.440 msec
Elapsed time	132.903 msec
Context switches	133 voluntary, 57 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-05&start=2024-12-05
REMOTE_ADDR	10.42.13.112
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-05'
'start'	'2024-12-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Requests)', 'start': datetime.date(2024, 12, 5), 'end': datetime.date(2024, 12, 5)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Requests?end=2024-12-05&start=2024-12-05' [GET]>
tickets	[<Ticket(id=3794, rt_number=53009, queue=Requests, subject=Lisec server switchover, ticket_status=closed, client=Crystal Units, priority=74, created=2024-11-27 12:13:28, last_txn_id=2270759>, <Ticket(id=3748, rt_number=52678, queue=Requests, subject=DGX1 OS upgrade, ticket_status=closed, client=Edinburgh University, priority=54, created=2024-10-25 13:39:27, last_txn_id=2260931>, <Ticket(id=3913, rt_number=53070, queue=Requests, subject=Geograph Cluster Upgrade, ticket_status=closed, client=Geograph, priority=45, created=2024-12-05 08:19:21, last_txn_id=2259258>, <Ticket(id=3917, rt_number=53073, queue=Requests, subject=MySQL Cluster Capacity Info, ticket_status=closed, client=OpenCorporates, priority=72, created=2024-12-05 11:03:52, last_txn_id=2264310>, <Ticket(id=3766, rt_number=49815, queue=Requests, subject=Premier support for Opensearch cluster, ticket_status=closed, client=OpenCorporates, priority=95, created=2024-03-18 15:36:26, last_txn_id=2291211>, <Ticket(id=3914, rt_number=53071, queue=Requests, subject=Reboot C, D and E tonight between 8 and 10pm, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 09:15:32, last_txn_id=2253751>, <Ticket(id=3735, rt_number=52806, queue=Requests, subject=Remove tinyproxy1 tinyproxy2 jupyter2 from support (technical), ticket_status=closed, client=OpenCorporates, priority=78, created=2024-11-11 15:02:20, last_txn_id=2291163>, <Ticket(id=3852, rt_number=53025, queue=Requests, subject=making prompt-test.askbio.com accessible, ticket_status=closed, client=AskBio, priority=73, created=2024-11-29 16:00:11, last_txn_id=2261675>, <Ticket(id=3870, rt_number=53036, queue=Requests, subject=papa.hosting.inovem.com unconfigured disks, ticket_status=closed, client=Kahootz, priority=64, created=2024-12-02 08:25:17, last_txn_id=2254460>, <Ticket(id=3747, rt_number=52945, queue=Requests, subject=Rip out Kiam at ETX, ticket_status=closed, client=eTherapeutics, priority=53, created=2024-11-21 12:35:06, last_txn_id=2291193>, <Ticket(id=3887, rt_number=53051, queue=Requests, subject=sysdoc/flightpath/tcl-system certificate expirations, ticket_status=closed, client=Sysdoc, priority=55, created=2024-12-02 12:03:39, last_txn_id=2262098>, <Ticket(id=3918, rt_number=53074, queue=Requests, subject=icmp redirection, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:04:21, last_txn_id=2291190>, <Ticket(id=3786, rt_number=52785, queue=Requests, subject=Outstanding monitoring issues: redis1, ticket_status=closed, client=OpenCorporates, priority=81, created=2024-11-07 10:17:13, last_txn_id=2272602>, <Ticket(id=3858, rt_number=53026, queue=Requests, subject=Percona Backup, ticket_status=closed, client=OpenCorporates, priority=67, created=2024-11-29 16:56:58, last_txn_id=2291207>, <Ticket(id=3920, rt_number=53076, queue=Requests, subject=JAVA_OPTS in Tomcat systemd unit file vs /etc/default/tomcat9, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-05 12:44:22, last_txn_id=2291162>, <Ticket(id=3732, rt_number=52779, queue=Requests, subject=Renew OVPN certificates, ticket_status=closed, client=JISC, priority=61, created=2024-11-06 14:06:37, last_txn_id=2254961>, <Ticket(id=3781, rt_number=52980, queue=Requests, subject=Manage Engine Agent install, ticket_status=closed, client=Cirencester College, priority=61, created=2024-11-25 10:56:21, last_txn_id=2264349>, <Ticket(id=3903, rt_number=53063, queue=Requests, subject=Request to Enable 2FA for phpMyAdmin Access, ticket_status=closed, client=Top to Toe, priority=54, created=2024-12-04 10:47:39, last_txn_id=2264351>, <Ticket(id=3738, rt_number=52693, queue=Requests, subject=Rent4sure Hardware, ticket_status=closed, client=Rent4Sure, priority=68, created=2024-10-29 16:16:36, last_txn_id=2283253>, <Ticket(id=3763, rt_number=52987, queue=Requests, subject=beta.jaevee.co.uk certificate not auto-renewing, ticket_status=closed, client=JaeVee, priority=48, created=2024-11-26 09:41:13, last_txn_id=2288274>, <Ticket(id=3745, rt_number=52944, queue=Requests, subject=SW1 Switch Off, ticket_status=closed, client=OpenCorporates, priority=60, created=2024-11-21 11:46:26, last_txn_id=2262745>, <Ticket(id=3751, rt_number=52946, queue=Requests, subject=independent check for web-1, ticket_status=closed, client=BD Group, priority=62, created=2024-11-21 13:17:56, last_txn_id=2278003>, <Ticket(id=3758, rt_number=52908, queue=Requests, subject=Buckets being back up daily and weekly, possibly monthly, ticket_status=closed, client=eTherapeutics, priority=51, created=2024-11-18 16:57:21, last_txn_id=2284426>, <Ticket(id=3837, rt_number=53023, queue=Requests, subject=WordPress Upload Limit on Web4 (tcv.org.uk), ticket_status=closed, client=TCV, priority=47, created=2024-11-29 11:46:00, last_txn_id=2256347>, <Ticket(id=3783, rt_number=53002, queue=Requests, subject=Update GitLab, ticket_status=closed, client=eTherapeutics, priority=47, created=2024-11-26 16:23:30, last_txn_id=2291186>, <Ticket(id=3774, rt_number=51777, queue=Requests, subject=24/7 support for 2x RADIUS and 2x Zabbix servers, ticket_status=closed, client=Quickline, priority=53, created=2024-08-13 12:33:10, last_txn_id=2284129>, <Ticket(id=3816, rt_number=53015, queue=Requests, subject=Server reboots for kernel patches, ticket_status=closed, client=Kahootz, priority=84, created=2024-11-28 15:37:50, last_txn_id=2271387>, <Ticket(id=3925, rt_number=53080, queue=Requests, subject=Expiring Certificates: VPN Users, ticket_status=closed, client=Global Brands, priority=66, created=2024-12-05 15:42:25, last_txn_id=2291210>, <Ticket(id=3834, rt_number=52577, queue=Requests, subject=Gravytrain Linux Support, ticket_status=closed, client=Gravytrain, priority=53, created=2024-10-17 21:28:20, last_txn_id=2292520>, <Ticket(id=3923, rt_number=53078, queue=Requests, subject=Expiring certificate: den, ticket_status=closed, client=Internal, priority=65, created=2024-12-05 15:34:32, last_txn_id=2283252>, <Ticket(id=3924, rt_number=53079, queue=Requests, subject=Remove Whisky from Munin on Xray, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-05 15:36:39, last_txn_id=2291195>, <Ticket(id=3867, rt_number=53033, queue=Requests, subject=Monthly certificate expiry check, ticket_status=closed, client=Internal, priority=64, created=2024-12-02 00:00:04, last_txn_id=2283248>, <Ticket(id=3926, rt_number=53081, queue=Requests, subject=Expiring GPG Key: Chris Boot, ticket_status=closed, client=Internal, priority=67, created=2024-12-05 15:50:46, last_txn_id=2291191>, <Ticket(id=4149, rt_number=53354, queue=Requests, subject=Configure UPSes, ticket_status=closed, client=OGT, priority=49, created=2024-10-23 11:24:48, last_txn_id=2293596>, <Ticket(id=3894, rt_number=53056, queue=Requests, subject=Backup quota exceeded (Mad Dog Casting), ticket_status=closed, client=Mad Dog Casting, priority=41, created=2024-12-03 09:22:42, last_txn_id=2263671>, <Ticket(id=3875, rt_number=53040, queue=Requests, subject=IP confirmation, ticket_status=closed, client=ITC Compliance, priority=63, created=2024-12-02 10:42:44, last_txn_id=2291176>, <Ticket(id=3928, rt_number=53083, queue=Requests, subject=Please remove Nick Wright, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-05 17:57:17, last_txn_id=2254640>, <Ticket(id=3911, rt_number=53068, queue=Requests, subject=Rebooting Fox and Job tonight, ticket_status=closed, client=Kahootz, priority=61, created=2024-12-04 17:06:48, last_txn_id=2291166>, <Ticket(id=3762, rt_number=51406, queue=Requests, subject=Novadata CentOS7 EOL , ticket_status=closed, client=NovaData, priority=53, created=2024-07-03 14:39:07, last_txn_id=2305090>]

Client updates report (Requests)

05 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 13:31:56.407032	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407090	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407101	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407109	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407116	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407124	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407131	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407145	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407156	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407164	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407171	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407177	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407185	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407191	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407199	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407206	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407212	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407219	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407225	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407231	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407237	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407244	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407251	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407257	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407264	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407270	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407276	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407282	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407289	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407295	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407301	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407308	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407314	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407320	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407326	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407332	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407339	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407346	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407354	xxx	./services/model.py:838
DEBUG	2026-04-12 13:31:56.407360	xxx	./services/model.py:838